“An error has occurred. Please try again.” Time to go elsewhere. 7/22/26
Trip upcoming. Go to open this POS app on my iPhone 17 Pro Max: “An error has occurred. Please try again.” Literally dozens of times. Refresh. Restart. Uninstall. Reboot. Reinstall. “An error has occurred. Please try again.”
Customer Service claims ignorance. This entire episode eroded my confidence in National completely.
Customer Service claims ignorance. This entire episode eroded my confidence in National completely.
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50/50 if it works
I travel for work and use this app every week. The last two months I get an error every time I open the app and it doesn’t work. Hertz doesn’t have this problem.
Recent update bricked the app
I have to constantly open and close the app to get ride of a generic “An error as occurred” message in the Home Screen. Still can’t log in
Hot garbage
Unable to modify reservation. Unable to add new payment method. Wanted me to download another app to verify a new card for this app.
Not usable
I’m not able to use this app. I get a message saying “An error has occurred, please try again.” I’ve tried multiple times without success. I’m able to login to my account fine from my PC browser.
Response from developer
Hi scorpi05, thank you for your feedback. We would like to look into this further but need some more information. Please visit nationalcar.com/app-help to contact us via chat or phone with the details of your issue and your contact information to resolve your issue as soon as possible. Thank you! -Mack
Good app, except for the company not delivering a rental information to my calendar.
Good app, except for the company not delivering a rental information to my calendar under the “Add Only To My Calendar” option. The app does not honor that request of limiting access of my calendar and there seems to corrosion to all “Full Access To My Calendar” in order to save the rentals in my calendar. There is no legal justification National Rent-A-Car should have access to my full calendar.
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App broken for iPhone
This app is broken for the iPhone 15. Starts with an immediate error and will not log in.
Disappointing rewards program
I called today. I’ve rented cars for a couple weeks of January, all of February and March and most of April. Their customer service team said that equates to three free rental days.
App Broken
The app link to view or modify a rental reserved through Enterprise doesn’t work anymore.
When I click it, I keep getting this error in every browser:
This site can’t be reached
http’s server IP address could not be found.
Try:
Checking the connection
ERR_NAME_NOT_RESOLVED
Checked or tried the following and nothing resolves the issue:
Private relay is off, tried multiple browsers, vpn off, cell and wifi, wifi with airplane mode, deleted and reinstalled app, restarted phone, checked browser settings, searched online and it says multiple users reported this issue and no solution found.
When I click it, I keep getting this error in every browser:
This site can’t be reached
http’s server IP address could not be found.
Try:
Checking the connection
ERR_NAME_NOT_RESOLVED
Checked or tried the following and nothing resolves the issue:
Private relay is off, tried multiple browsers, vpn off, cell and wifi, wifi with airplane mode, deleted and reinstalled app, restarted phone, checked browser settings, searched online and it says multiple users reported this issue and no solution found.
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Ridiculous app, does not work
I have treid calling national
Car rentals 4 times now to fix the problem on app and no one has answer to it. They cant even raise a ticket for an issue on app. I cant even change my rental preferences.
Will have to move to different company, if my issue is not resolved
Car rentals 4 times now to fix the problem on app and no one has answer to it. They cant even raise a ticket for an issue on app. I cant even change my rental preferences.
Will have to move to different company, if my issue is not resolved
Response from developer
Thank you for your review, imnin. If you can provide a few more details, I would be happy to look into this further for you. Please visit nationalcar.com/app-help to contact us via chat with your contact information, your reservation/rental agreement number, and the details of your experience. Thanks. –Mack
Idioma
Me la ha puesto en alemán y no se puede cambiar ni siquiera al inglés.
No Texts!!!!!!
Please fix the app to preserve our setting of no text messages. I constantly have to click “No” when booking dozens of rentals each month. I’ve called National to no avail. Every day I get texts… how was your rental… how can we be better… remember to pick up… remember to drop off…It’s super annoying and just cost you a 5 star review. Need to fix the change reservation prompt to call vs make the adjustment in the app… it takes hours to speak with someone.
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Emerald Checkout Does Not Work
Emerald checkout does not work with later iPhone cameras.
No Texts!!!!!!
Please fix the app to preserve our setting of no text messages. I constantly have to click “No” when booking dozens of rentals each month. I’ve called National to no avail. Every day I get texts… how was your rental… how can we be better… remember to pick up… remember to drop off…It’s super annoying and just cost you a 5 star review.
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Removed option to share receipt
I used to have the option to share my receipt on the app. That option has been removed. The only option is to download it and save it, but it never tells you where the app saved it.
Why update an app and remove critical functionality that people use ? Why take the time to update an app so that is less user-friendly?
Why update an app and remove critical functionality that people use ? Why take the time to update an app so that is less user-friendly?
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And suddenly my profile is gone...
Out of nowhere the app, and the website no longer recognize my member #, user name, password, etc no matter how many times I try signing in or resetting my password. Oh well so much for being an elite emerald member for over 20 years.
Degraded big time
I travel all the time and used to love this app. It made reservations really easy. Lately it’s pretty much useless because now it sends you to the website of the location you’re picking up from. So basically the app doesn’t have any use now.
Keeps logging me out
Something changed. The app used to keep me logged in. Now the app logs me out every day. Even though the option to keep me logged in is checked.
App working now
After initially signing up for National Emerald I downloaded the app but could not log in, although I had no problem online. The problem seems to have resolved and now able to use the app.
App works fine
Developers responded so long after I wrote my initial review I don’t remember when I wrote it.
Got no issues with the app
Got no issues with the app
