Hertz IS on the go
I love my mobile app! It lets me move easily during my travels.
Car rental
Excellent service
Pricing is totally deceiving
Presidents Club member but find the deceiving pricing appalling!
Poor service
Rented for Lyft, first car I got had a transmission issue. Very obvious. Had to go back and do another rental. Waste of my time but that didn’t matter to the agents. Also after I paid for the rental by driving I was charged again which I’m disputing now. Poor service don’t use hertz. Use another non hertz company
Show more
Horrible Customer Care
I’m giving Hertz 1 star, and honestly, the only reason I’m giving that one star is because I have had consistently good experiences at the Mesa location and the Phoenix Sky Harbor Airport location. Those employees have treated me with professionalism and respect.
Unfortunately, I cannot say the same for my overall experience with Hertz.
I am a Hertz Gold member and have been renting vehicles from Hertz almost every week since March 2026, often for a week at a time and sometimes back-to-back. I have spent thousands of dollars with this company, yet I repeatedly feel like my loyalty means absolutely nothing.
The Gilbert/McQueen location has been the worst. Almost every time I go there, there is some type of issue, the customer service is poor, and I am made to feel like an inconvenience instead of a returning customer. I have even been told, “Next time, don’t book the Manager’s Special,” as if choosing a more affordable rate gives employees the right to talk down to me. Hertz offers the Manager’s Special, so customers who book it should still be treated with dignity and respect.
My recent experience at the Tempe location was the final straw.
I had an existing Hertz SUV that needed to be returned in Tempe, while my next reservation was originally scheduled for Mesa. BEFORE going to Tempe, I called the Tempe location and Hertz customer service to make sure my reservation could be transferred. I was told everything would be taken care of and that I would be good to go when I arrived. I even discussed needing an SUV.
I finished work and went to Tempe believing everything had already been handled.
It had not.
My reservation was still in Mesa, Tempe could not access it, and I was told to call customer service AGAIN. Then I was told I could not remain in the SUV I already had because it needed an oil change and that they wanted to put me in a Nissan Versa, despite the fact that I had specifically discussed needing an SUV.
After more calls, Hertz canceled my original prepaid reservation in order to create another reservation at Tempe. Nobody properly explained to me beforehand that the money I had already paid would then be tied up instead of transferring to the new reservation. Now Hertz had my money, the new rental was more expensive, and I was expected to come up with additional money because of a reservation transfer that THEIR representatives failed to handle correctly.
I spent over two hours at that location getting the runaround. Customers who arrived after me were assisted while I continued sitting there waiting.
I have a business to run. I work. I have children who need to get to school and other responsibilities. This is Arizona in the summer. I rent vehicles because I NEED transportation, not because I have hours to spend sitting inside Hertz locations correcting problems that should have been handled before I arrived.
On top of all of this, many of my rentals and Gold Rewards points have not properly credited to my account, despite how frequently I rent.
I understand that rental inventory changes. I understand that a Manager’s Special does not guarantee a particular make or model. What I do NOT understand is why basic professionalism, communication, respect, and competent customer service seem to change depending on the location, employee, or rate you booked.
If Mesa and PHX Airport can consistently provide good customer service, there is no reason other Hertz locations cannot do the same.
After nearly weekly rentals for months and thousands of dollars spent, I should not have to fight to be treated like a valued customer every time I walk into a Hertz location.
Hertz corporate seriously needs to investigate the customer service, reservation handling, Gold Rewards issues, and management at some of these Arizona locations.
Loyal customers deserve better.
Unfortunately, I cannot say the same for my overall experience with Hertz.
I am a Hertz Gold member and have been renting vehicles from Hertz almost every week since March 2026, often for a week at a time and sometimes back-to-back. I have spent thousands of dollars with this company, yet I repeatedly feel like my loyalty means absolutely nothing.
The Gilbert/McQueen location has been the worst. Almost every time I go there, there is some type of issue, the customer service is poor, and I am made to feel like an inconvenience instead of a returning customer. I have even been told, “Next time, don’t book the Manager’s Special,” as if choosing a more affordable rate gives employees the right to talk down to me. Hertz offers the Manager’s Special, so customers who book it should still be treated with dignity and respect.
My recent experience at the Tempe location was the final straw.
I had an existing Hertz SUV that needed to be returned in Tempe, while my next reservation was originally scheduled for Mesa. BEFORE going to Tempe, I called the Tempe location and Hertz customer service to make sure my reservation could be transferred. I was told everything would be taken care of and that I would be good to go when I arrived. I even discussed needing an SUV.
I finished work and went to Tempe believing everything had already been handled.
It had not.
My reservation was still in Mesa, Tempe could not access it, and I was told to call customer service AGAIN. Then I was told I could not remain in the SUV I already had because it needed an oil change and that they wanted to put me in a Nissan Versa, despite the fact that I had specifically discussed needing an SUV.
After more calls, Hertz canceled my original prepaid reservation in order to create another reservation at Tempe. Nobody properly explained to me beforehand that the money I had already paid would then be tied up instead of transferring to the new reservation. Now Hertz had my money, the new rental was more expensive, and I was expected to come up with additional money because of a reservation transfer that THEIR representatives failed to handle correctly.
I spent over two hours at that location getting the runaround. Customers who arrived after me were assisted while I continued sitting there waiting.
I have a business to run. I work. I have children who need to get to school and other responsibilities. This is Arizona in the summer. I rent vehicles because I NEED transportation, not because I have hours to spend sitting inside Hertz locations correcting problems that should have been handled before I arrived.
On top of all of this, many of my rentals and Gold Rewards points have not properly credited to my account, despite how frequently I rent.
I understand that rental inventory changes. I understand that a Manager’s Special does not guarantee a particular make or model. What I do NOT understand is why basic professionalism, communication, respect, and competent customer service seem to change depending on the location, employee, or rate you booked.
If Mesa and PHX Airport can consistently provide good customer service, there is no reason other Hertz locations cannot do the same.
After nearly weekly rentals for months and thousands of dollars spent, I should not have to fight to be treated like a valued customer every time I walk into a Hertz location.
Hertz corporate seriously needs to investigate the customer service, reservation handling, Gold Rewards issues, and management at some of these Arizona locations.
Loyal customers deserve better.
Show more
Too glitchy
I’ve been using this app since it’s inception and it is consistently glitchy and unreliable. It works 50% of the time. Often doesn’t pull up existing rentals, doesn’t allow modifications, won’t pull up rental locations even when it’s a major airport, just this morning wasn’t able to manage an upcoming reservation. Very frustrating.
Show more
Lithia springs! JT
I want to give a special shout-out to JT at the Hertz location in Lithia Springs, Georgia! Every time I deal with him, he does his best to take care of me and make sure I’m good.
I understand that sometimes they may be out of cars because this location stays extremely busy, but whenever JT can help me, he always comes through. I really appreciate his customer service, professionalism, and willingness to go the extra mile.
Great customer service goes a long way, and JT definitely deserves recognition for the way he takes care of his customers. Thank you, JT and the Hertz Lithia Springs team. I truly appreciate y’all!
I understand that sometimes they may be out of cars because this location stays extremely busy, but whenever JT can help me, he always comes through. I really appreciate his customer service, professionalism, and willingness to go the extra mile.
Great customer service goes a long way, and JT definitely deserves recognition for the way he takes care of his customers. Thank you, JT and the Hertz Lithia Springs team. I truly appreciate y’all!
Show more
Login issues
Cannot login for 2 days through app. The latest app shows the mistake
App & website suck
Unable to easily select location & change dates
Worst car rental company
I was on vacation in Atlanta and rented a car on the app. I got a confirmation that my car was ready to pick up so I took a 30 minute bus ride to the hertz location only for them to tell me that they have no cars to rent. I was expected in Savannah that day and was unable to get there after spending so much time trying to rectify the situation. The app wouldn’t let me cancel my reservation because it was past the time where I could cancel, so I called customer service and waited to speak with someone for 30 minutes which turned out to be the wrong person and they couldn’t transfer me to another person so I had to start all over again and then I kept getting more people who couldn’t help me and who wouldn’t transfer me to their manager so that I could maybe find some sort of resolution. All I needed was a car which is their whole business. One of the representatives even blamed me for expecting a car to be available the same day. I’m not using this company ever again. I didn’t realize that customer service could be so bad. I lost a lot of time and had to pay for my Savannah hotel reservation even though I couldn’t get there due to this ordeal. NEVER AGAIN
Show more
Charging tolls while car was in garage. Pure Scam
Charged over $1000 in tolls while my car was literally sitting in a garage. Have timestamped proof. Zero accountability. Avoid at all costs.
Car rental
Renteng at la aurora international airport never have your car ready or sometimes they dont even have the car you rented
And the most important thing ypu dont
Even get the points for the rental
And the most important thing ypu dont
Even get the points for the rental
Terrible
Can’t see how many reward points a hire is costing
Great Customer Service
Melody was friendly, professional, and made the whole rental process quick and easy. She provided excellent customer service and went above and beyond to make sure everything was taken care of.
Thank you Melody!!
Thank you Melody!!
Can’t rent
When I try to rent a car and hit book now, I decline an upsell and then the app stops responding to input
Too many questions.
I don’t want any of your options I just want a quick process.
The worst rental car experience
Save yourself a headache and go with a different company for your rental!
This is honestly been one of the worst customers experiences I have had. I picked up a rental car and it had damage all over the vehicle, the interior was dirty, and it has a strong odor of vomit. I picked up the vehicle around closing on a Friday so I was unable to exchange the vehicle. I contacted customer support though this app. The response times were abysmal, and while they gave some script about how they were sorry about my experience when I asked for assistance in reserving a replacement vehicle to pick up when they reopen on Monday, the representative did not help me do so even though they said I had that option. I know I will be choosing a different company for all rentals in the future.
This is honestly been one of the worst customers experiences I have had. I picked up a rental car and it had damage all over the vehicle, the interior was dirty, and it has a strong odor of vomit. I picked up the vehicle around closing on a Friday so I was unable to exchange the vehicle. I contacted customer support though this app. The response times were abysmal, and while they gave some script about how they were sorry about my experience when I asked for assistance in reserving a replacement vehicle to pick up when they reopen on Monday, the representative did not help me do so even though they said I had that option. I know I will be choosing a different company for all rentals in the future.
Show more
Bad transmissions and piss stains
I have rented about 10 vehicles thru Hertz the past year. 4 of the vehicles I’ve rented required MAJOR vehicle repairs making them unsafe to rent out in the first place. Every AWD vehicle has mismatched tires/resulting transmission hum. I’ve rented 2 vehicles (still have photos) with wet urine still on the seats???! The revolting scent 🤮
The staff always claim (lie) the maintenance was “just” completed but the oil change light/sticker/oil level beg to differ.
After I returned the blown transmission Nissan Rogue to Randolph Hertz they ended the rental but kept charging me until they had the diagnosis confirmed the next day.
Fall River Hertz refused to refund my money after the transmission failed & Chevy had to be towed. With corporate discount I already paid the rental fees for 35/day x7 days— when my rental had to be towed due to blown transmission the staff added 2 extra days then removed the initial discount for the refund math and said the your rental was 4 days at $70/day which would mean you don’t have any money left to refund. The staff plays stupid on the corporate discount purchase vs refund math.
Hertz does not care about you, the customer. They will take your money and give you a death trap then charge you for their staffs incompetence.
You rent a death trap from Hertz just to get overcharged at every possible turn. Hertz very clearly has zero standards when it comes to vehicle maintenance and customer safety.
The staff always claim (lie) the maintenance was “just” completed but the oil change light/sticker/oil level beg to differ.
After I returned the blown transmission Nissan Rogue to Randolph Hertz they ended the rental but kept charging me until they had the diagnosis confirmed the next day.
Fall River Hertz refused to refund my money after the transmission failed & Chevy had to be towed. With corporate discount I already paid the rental fees for 35/day x7 days— when my rental had to be towed due to blown transmission the staff added 2 extra days then removed the initial discount for the refund math and said the your rental was 4 days at $70/day which would mean you don’t have any money left to refund. The staff plays stupid on the corporate discount purchase vs refund math.
Hertz does not care about you, the customer. They will take your money and give you a death trap then charge you for their staffs incompetence.
You rent a death trap from Hertz just to get overcharged at every possible turn. Hertz very clearly has zero standards when it comes to vehicle maintenance and customer safety.
Show more
À quand une mise à jour ??
À la hauteur du service de certains comptoirs : une fonctionnalité aussi simple que la connection à son compte existant ne fonctionne tout simplement pas…par contre le lien pour télécharger l’application figure toujours dans les mails envoyé aux membres gold…
Links don’t work keeps logging me out
Links to locations don’t work. Keeps logging out and not remembering my login credentials
It also lost my reservation and no one answers the phone
It also lost my reservation and no one answers the phone
