Freezes iPhone instead of signing in
Thought it was going to burn up - regular force shut down didn’t work. Couldn’t sign in - screen would light up, but nothing else. Finally killed it with quick up volume, then down, then hold power for 10+ seconds.
Made a reservation and paid online. Can’t pick it up without the app. Person at the counter can’t take my drivers license! Download the app, then add it there. Oh wait! You have to add a credit card to the app too! Why? I already paid for the car with a credit card. “But that’s your online account - you have to ADD it to the app. I love people stating ridiculous things as if they make sense.
Note that nothing on the web page or even on the app after I downloaded and signed in gave any indication of these steps.
1st time with Hertz in 10 years. Going back to Enterprise from here on.
Made a reservation and paid online. Can’t pick it up without the app. Person at the counter can’t take my drivers license! Download the app, then add it there. Oh wait! You have to add a credit card to the app too! Why? I already paid for the car with a credit card. “But that’s your online account - you have to ADD it to the app. I love people stating ridiculous things as if they make sense.
Note that nothing on the web page or even on the app after I downloaded and signed in gave any indication of these steps.
1st time with Hertz in 10 years. Going back to Enterprise from here on.
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My area
I’ve used Hertz a lot of times I even have their membership. I’ve never had such a horrible experience as I’ve had with the location of Webster in Rochester, New York and several times I’ve tried to call to make a complaint to get the situation rectified and it only goes from bad to worse because of this I have to write this organization low because at least to the point of complaint things should be fixed and that’s not my case
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Only Englisch
Why???
No call back about my missing items or any updates.
I’m extremely disappointed with my experience with Hertz. I accidentally left my black Martin jacket, along with several hoodies, in the trunk of my rental vehicle. The Martin jacket alone was expensive and is not something that can simply be replaced without a significant cost.
As soon as I realized my belongings were missing, I contacted Hertz and spoke with an employee. I explained exactly what I had left behind and where the items were located. I was told that the employee did not see them at the time but would look into the situation and call me back.
It has now been almost a week, and I have received absolutely no callback, update, or follow-up regarding my belongings. I understand that leaving the items in the vehicle was my responsibility, but being told that someone would follow up with me and then receiving no communication whatsoever is unacceptable and extremely unprofessional.
At this point, I’m left wondering what happened to my belongings after the vehicle was returned. The lack of urgency, communication, and basic customer service throughout this situation has been extremely disappointing. I expected much better from a company like Hertz.
I would strongly recommend that anyone renting from this location thoroughly check their vehicle before leaving because, based on my experience, you should not expect much help or communication afterward if something goes wrong.
As soon as I realized my belongings were missing, I contacted Hertz and spoke with an employee. I explained exactly what I had left behind and where the items were located. I was told that the employee did not see them at the time but would look into the situation and call me back.
It has now been almost a week, and I have received absolutely no callback, update, or follow-up regarding my belongings. I understand that leaving the items in the vehicle was my responsibility, but being told that someone would follow up with me and then receiving no communication whatsoever is unacceptable and extremely unprofessional.
At this point, I’m left wondering what happened to my belongings after the vehicle was returned. The lack of urgency, communication, and basic customer service throughout this situation has been extremely disappointing. I expected much better from a company like Hertz.
I would strongly recommend that anyone renting from this location thoroughly check their vehicle before leaving because, based on my experience, you should not expect much help or communication afterward if something goes wrong.
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Hertz good-app awful
Nearly always smooth,seamless in renting. The app is another story. I get an email to check in and the app either always gives me an error to log in or won’t ever bring up my reservation to actually check in. Worthless.
Ne fonctionne pas
L’application ne fonce pas du tout, impossible de se connecter
A Half Usable App
Hertz app works fine to rent especially in the US. I left for France and rented, wanted a modification on my time and can’t find the rental. No possible combination of info fixes this. Called Hertz told we’re Hertz US. Tried Hertz France, England. No that doesn’t work. Entered numbers and Names. No. Chatted no. Sent email no reply. Not great and being part of the Presidents Circle seemingly not helpful. Any ideas besides returning the car?
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BEWARE!
Hertz (at Logan Airport in Boston) charged us for insurance coverage we declined and wouldn’t credit us. We spent months trying! They have lost a good Gold member.
La app it’s ok
Pero en la renta siempre te cobran más de lo que sale en la factura online
Worst President Circle service
PC support routed me overseas. The support representative was the worst experience I’ve ever had. Why would I want to continue to be a PC member when I don’t have any benefits or support? Although I am a recent PC member (2023) my company has spent $$$ on my business trips.
Hertz, do better!
Hertz, do better!
This is the worse travel app
The worse. Doesn’t work. Doesn’t remember your log in. Cumbersome. Not worth it.
Falta de autonomía para miembros President's Circle en upgrade
Como miembro de President's Circle, la experiencia en aeropuertos como el de La Guardia (LGA) y el JFK sigue siendo deficiente debido a la falta de autonomía. Actualmente, siempre es necesario pasar por el mostrador para gestionar cualquier cambio de vehículo, lo cual es frustrante ya que sistemáticamente se reservan los vehículos de alta gama exclusivamente para 'upgrades' con costo adicional, dejando a los socios del programa con autos básicos.
Debería existir una funcionalidad dentro de la aplicación que permita a los miembros de President's Circle realizar su propio upgrade de manera transparente y digital, sin tener que negociar en el mostrador. La falta de esta opción y la disparidad en la asignación de flotas quita todo el valor al estatus de lealtad. Es necesario que la app permita gestionar el inventario disponible y aplicar los beneficios de manera directa para evitar la fricción operativa y la falta de transparencia en los cobros de mostrador
Debería existir una funcionalidad dentro de la aplicación que permita a los miembros de President's Circle realizar su propio upgrade de manera transparente y digital, sin tener que negociar en el mostrador. La falta de esta opción y la disparidad en la asignación de flotas quita todo el valor al estatus de lealtad. Es necesario que la app permita gestionar el inventario disponible y aplicar los beneficios de manera directa para evitar la fricción operativa y la falta de transparencia en los cobros de mostrador
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USELESS
Quite possibly, the most useless App on the Planet. A recent update means you can’t actually see upcoming rental details. So, if you didn’t print it when you first made the booking - tough luck - you have no clue as to what you ordered or how much.
Better but already outdated
What is going on with these companies unable to provide real modern apps that work in 2026 in the age of AI?! IT + marketing teams please work harder.
KP
I love this place. So easy to do it online, I just walk in and I’m hardly there 2 minutes, grab my keys and go!! All the guys are super friendly.
Worst company ever
Good luck ever getting ahold of anyone ever or being able to speak to a human. The app never works.
Hiring from Bari airport
Thank you to Sara from hertz, Bari airport.I had to hire a car unexpectedly and Sara was very helpful and made sure I was looked after with a very comfortable and clean car.
Thank you Sara and Hertz
Thank you Sara and Hertz
Credentials EVERY TIME?
Why do I need to completely log in over and over and over and over again when I close the app? Why do I need my membership number to reset my password if you have my email address which has not changed in 25 years? Ridiculous. Maybe I need to switch to Enterprise…
Ne fonctionne pas
Bug à l’ouverture sur iphone16e
Forced Updates
I was on the move, and data wasn’t working well. App loaded, worked, then gave an update pop-up.
Once updated it logged me out. Horrible experience from a simple programming side. Banks let you skip app updates, and can keep you logged in on updates, so a rental car app should be able to figure it out.
Once updated it logged me out. Horrible experience from a simple programming side. Banks let you skip app updates, and can keep you logged in on updates, so a rental car app should be able to figure it out.
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