Meldung Standort ausverkauft
Hallo, ich bekomme immer die Meldung Meldung Standort ausverkauft. Online kann man ohne Probleme buchen. Standort DUS und OLB getestet.
ein Stern
weil null Sterne nicht möglich sind. Die App war nicht in der Lage, meine seit Wochen bestehende Reservierung zu finden. Heute habe ich den Wagen abgeholt. Nach fünf Versuchen habe ich den Müll gelöscht.
Unbrauchbar
Wenn man schon so eine App programmiert, dann sollten doch wenigstens die einfachsten Funktionen auch ohne Probleme funktionieren! Pustekuchen! Alles, aber auch wirklich alles, was über eine 0-8-15 Reservierung hinausgeht, funktioniert nicht! Miete verlängern? Nö! Punkte einlösen?🤣 Auf keinen Fall! Ungerechtfertigte Gebühren für ein Upgrade, das man nicht in Anspruch genommen hat, anfechten? 😂😂😂🤣🤣🤣 Nimmer!!!
Noch ein paar wenige solcher Ärgernisse, dann bin ich die längste Zeit Hertz Presidents Circle Member gewesen!
Die Autos sind zunehmen ungepflegt und alt, und bei der letzten Anmietung in El Paso stand ich trotz Reservierung vor einem leeren Parkplatz. Karnevalsverein!😡
Noch ein paar wenige solcher Ärgernisse, dann bin ich die längste Zeit Hertz Presidents Circle Member gewesen!
Die Autos sind zunehmen ungepflegt und alt, und bei der letzten Anmietung in El Paso stand ich trotz Reservierung vor einem leeren Parkplatz. Karnevalsverein!😡
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Disappointed
This was by far the worst experience I have ever had with Hertz. As a Five Star member, I have consistently chosen Hertz and spent a significant amount of money with the company. I worked my way to Five Star status because of my loyalty as a customer, so the way I was treated during this experience was extremely disappointing.
I have never received this level of poor service from Hertz before. I did not feel valued, respected, or treated like a loyal customer. While I understand that problems can occur, the way a situation is handled makes all the difference, and the service I received fell far below what I have come to expect from Hertz.
I am extremely disappointed, especially considering my history and loyalty to the company. Five Star status should mean something, and at the very least, I expected to be treated with professionalism, courtesy, and a genuine effort to resolve my concerns.
I would like Hertz to review what happened and address this matter appropriately. This experience has seriously affected my confidence in continuing to choose Hertz for my rental needs.
I have never received this level of poor service from Hertz before. I did not feel valued, respected, or treated like a loyal customer. While I understand that problems can occur, the way a situation is handled makes all the difference, and the service I received fell far below what I have come to expect from Hertz.
I am extremely disappointed, especially considering my history and loyalty to the company. Five Star status should mean something, and at the very least, I expected to be treated with professionalism, courtesy, and a genuine effort to resolve my concerns.
I would like Hertz to review what happened and address this matter appropriately. This experience has seriously affected my confidence in continuing to choose Hertz for my rental needs.
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Great easy service
Thank you
Checking process needs work
When I checked in for the first time it asked me to take photos of my ID and myself. Camera process of taking pictures needs a major work. Things are just not working as they are supposed too. The selfie camera is flipped, when going to a camera mode it switches to a live view and then adds borders for ID or Selfie while picture has been taken already.
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They make it right with the customer
I typically pick up my car during extreme travel holidays. They occasionally get it wrong but have always made it up to me if the problem is on their end. Not perfect. Hit and miss on counter service. Still better than anyone else. They are reputable and will make the customer whole, with a little effort. I’m a demanding customer but there’s always someone who steps up and is a complete champ. For this reason, I don’t even shop around.
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All good but oil
After 100mi I had to refill oil. It was challenging to find out the right version of the necessary oil to buy at the gas station. Normally I would expect rental cars to be mantained accordingly so that customers don’t have to deal with such things.
Rental from the Simi Valley location
Great location. Excellent service. Forgot the names of the staff members but, the Latino gentleman always present during pickup and drop off has been continually calm and professional.
I left my remote control in the last regal and they had it saved for me. That was excellent.
And the young man who presented the Nissan Rogue was also amazing. I will get their names at the next pickup. If you want to write back to ask for their names
I left my remote control in the last regal and they had it saved for me. That was excellent.
And the young man who presented the Nissan Rogue was also amazing. I will get their names at the next pickup. If you want to write back to ask for their names
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Exelente
Buena atención
Love Hertz!
I’ve rented from other car companies and had massive frustration with various issues but never with Hertz. Getting the car is quick and easy and never disappointed with the vehicle.
Needs work
No need for mystery text verification.
Need more prefills
IE my name, address credit card info should auto populate, then, be optioned to change as needed. As well as my saved coverage, refill option etc.
Need more prefills
IE my name, address credit card info should auto populate, then, be optioned to change as needed. As well as my saved coverage, refill option etc.
Sticking only with Hertz
All other rental companies were giving me problems. Hertz is consistently excellent
My only choice
I love being able to choose my vehicle as a goal member presidential
Impossible to redeem points for free rentals
Hertz app and website make it impossible to redeem points for free days. At this point it is a willful condition that Hertz chooses not to address. Funny how you can arrange a redeem points if you want to suffer the effort of speaking to a nice overseas customer service representative. Good times.
I-35 Frontage
This Hertz rental company is the best. They always welcome me with open arms, and always make sure that I leave off the lot with a wonderful car. Been dealing with them for almost a year, and very happy that I met them.
Deceptive
Gold member for 20+ years. No ability to sort by best price. Always try to dupe you into paying more and making the best value hard to find. No honoring of the road warriors that make their business work. Just trying to get over on everyone every time. Horrific corporate strategy
Longest wait ever
LAX rental counter must be the slowest car rental counter in the country. Huge rental counter with over 20 stations but only 4 agents working and not in a hurry to shorten the line that was over an hour long. Ridiculous. Choose another car rental company .
App
Very intuitive and easy to use
Da Best of the Majors
Sometimes I use a competitor when much cheaper. Then I relearn why I prefer Hertz. Their cars are usually better and cleaner.
Almost every agent I’ve dealt with has been top notch except a racist in Corpus Christi who refused to lease a car to a black man.
I don’t know what happened but a month after making a written complaint, he was gone.
Almost every agent I’ve dealt with has been top notch except a racist in Corpus Christi who refused to lease a car to a black man.
I don’t know what happened but a month after making a written complaint, he was gone.
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