Brilliant Company & So Easy
I have been with ecotricity for over 16years, always had great service and love what they do, so for me it’s the only option! The app is so easy to use! Fabulous company in every respect!
Happy customer
I did have a few problems with the new app to start with but customer services talked me through it all and has worked perfectly ever since.
I did have to change the card I usually pay with
I did have to change the card I usually pay with
The bestest 👌
I have been with ECO for many years and I stay with them because I trust them for me and our planet :) I love the app it is just so very easy and simple to use ! Love it all Billie Hands
Review
When I was advised to download the new app, I had difficulty connecting my account to it. Luckily, I spoke with a guy in customer service and he helped me, as I should received two unique codes for my gas and electric which I didn’t receive. I then saw that I couldn’t view the amount on my account to what I’d got in the gas and electric account - I do believe a new update needs to happen to customers can view the balance on their account. Kind regards Neil Terrible app that really need’s updating and bringing into the 21st century…. Don’t go for a cheap company go for a quality one were they know what they are doing…..very basic app…. I Think it still needs work… It would be so so nice and helpful to see the balance of my smart meter on my phone….because I know of a few energy companies that offer this… Please update soon or risk loosing a customer…..
Update the app soon please…not all my transactions go through and have to log in around 3 times
Not good at all
Update the app soon please…not all my transactions go through and have to log in around 3 times
Not good at all
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App Issues
The app is hard work.
I have lost count of the times payment wont go through because the app has crashed. I have seen that many people conplain about it but it seems no effort is put in keeping the app updated.
I have lost count of the times payment wont go through because the app has crashed. I have seen that many people conplain about it but it seems no effort is put in keeping the app updated.
