Amazing service and competitive pricing
I have been with Ecotricity for 8 years and have always been impressed with every aspect of the service. The app is easy to navigate, on the occasions I've needed to speak to the service team they have been efficient, courteous and compassionate. I love the fact that the fuels are environmentally conscious. All in all, a great provider of both my gas and electric.
Show more
Brilliant Company & So Easy
I have been with ecotricity for over 16years, always had great service and love what they do, so for me it’s the only option! The app is so easy to use! Fabulous company in every respect!
100%
100%
App
Very good easy to use
Useless
Can’t log in with the same details I’m logged into the website with. Trying to reset password via the app and no verification link sent. Waste of my time.
Tish
This app never works anymore takes the money doesn’t top up, takes ages to get money back
Happy customer
I did have a few problems with the new app to start with but customer services talked me through it all and has worked perfectly ever since.
I did have to change the card I usually pay with
I did have to change the card I usually pay with
Awful
Stupid app !! Never allows to top up first time always has an error. When you are in a rush and electric is running low it would be good if it worked first time
The bestest 👌
I have been with ECO for many years and I stay with them because I trust them for me and our planet :) I love the app it is just so very easy and simple to use ! Love it all Billie Hands
Review
When I was advised to download the new app, I had difficulty connecting my account to it. Luckily, I spoke with a guy in customer service and he helped me, as I should received two unique codes for my gas and electric which I didn’t receive. I then saw that I couldn’t view the amount on my account to what I’d got in the gas and electric account - I do believe a new update needs to happen to customers can view the balance on their account. Kind regards Neil Terrible app that really need’s updating and bringing into the 21st century…. Don’t go for a cheap company go for a quality one were they know what they are doing…..very basic app…. I Think it still needs work… It would be so so nice and helpful to see the balance of my smart meter on my phone….because I know of a few energy companies that offer this… Please update soon or risk loosing a customer…..
Update the app soon please…not all my transactions go through and have to log in around 3 times
Not good at all
Update the app soon please…not all my transactions go through and have to log in around 3 times
Not good at all
Show more
App Issues
The app is hard work.
I have lost count of the times payment wont go through because the app has crashed. I have seen that many people conplain about it but it seems no effort is put in keeping the app updated.
I have lost count of the times payment wont go through because the app has crashed. I have seen that many people conplain about it but it seems no effort is put in keeping the app updated.
Easy
Very easy app. No issues what so ever.
Love the company, not the top-up app
Please, improve the functionality of this app! Due to several unsuccessful attempts to top-up, the bank keeps withholding the payments, even when they don’t register on the app! Very frustrating and inconvenient! I chose to stay as a customer because I align with the company’s manifesto and philosophy, but the stress caused by this disfunctional app is testing my resolve, sometimes, unfortunately.
Show more
Absolutely dreadful
Absolutely dreadful app. Rarely ever works properly, doesn’t allow me to save my card details so have to enter them every time.
So annoying
Having problems every time I try to top up
Ecotricity
I have been with Ecotricity for about 12 years and I would never think of leaving.
Top up
So fed up with the app being down or taking the money from my bank and sending it back because the app isn’t working so stressful.
Payment by app
So easy to do again now the app is working
The app meter account changed and I couldn’t top up
For some unknown reason the meter account numbers were changed making the top up app stop working. I found the numbers in an email and an hour later got it working again.. not impressed
Easy to use
The app to top up is simple to use even for those who aren’t computer savvy. Also they are always the first to put their prices down when gas an electricity is dropping usually mine as gone down weeks before other relatives of mine.