Avoid this product
The Hardware is great, the software and customer service sucks!
I recently bought a WS3900 weather station and went to set it up. Be warned the instructions are rubbish and was not straight forward to get it up and running. Once I had realised there is an app for set up (WS View Plus) and this one for daily use, it became a little clearer and with some fumbling about managed to get the device up and running.
The hardware is great, connected well and the range of the sensors to the base unit is really impressive.
However when it came to registering via this app that’s when things started going wrong.
Trying to register for an account, it asks for email followed by a Captcha code request which is one button and an automated email sends the code. Except no code ever arrives. Checked junk and inbox, so tried the same with another email provider .. same again.
Thought I would register via website same again.
Contacted customer services who stated codes had been sent, so must me an email provider issues or caught in a scam filter. But two different email providers plus two different ways of trying to register all failed. After an initial flurry of emails their customer service has gone dark with no replies or responses being received. Very poor customer service and communication. I wouldn’t recommend buying equipment if the software interface doesn’t work. Which really has spoiled my experience.
If you’re reading this Ecowitt reach out and help.. I suspect this review will just stay here and get old !!
I recently bought a WS3900 weather station and went to set it up. Be warned the instructions are rubbish and was not straight forward to get it up and running. Once I had realised there is an app for set up (WS View Plus) and this one for daily use, it became a little clearer and with some fumbling about managed to get the device up and running.
The hardware is great, connected well and the range of the sensors to the base unit is really impressive.
However when it came to registering via this app that’s when things started going wrong.
Trying to register for an account, it asks for email followed by a Captcha code request which is one button and an automated email sends the code. Except no code ever arrives. Checked junk and inbox, so tried the same with another email provider .. same again.
Thought I would register via website same again.
Contacted customer services who stated codes had been sent, so must me an email provider issues or caught in a scam filter. But two different email providers plus two different ways of trying to register all failed. After an initial flurry of emails their customer service has gone dark with no replies or responses being received. Very poor customer service and communication. I wouldn’t recommend buying equipment if the software interface doesn’t work. Which really has spoiled my experience.
If you’re reading this Ecowitt reach out and help.. I suspect this review will just stay here and get old !!
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Doesn’t connect to my WiFi because it’s too fast.
Do not recommend this weather station until they fix the app and internet connectivity
Software furchtbar
Wer dieses Produkt installieren will, sollte sich viel Zeit nehmen und sich sehr gut mit Gateway, Router und komplizierten Installationen auskennen. Mit dem Handy auf die Daten der Wetterstation zuzugreifen ist sehr aufwendig und hat sogar nach stundenlangem Einrichten funktioniert.
Doch vermutlich nach einem Update vor ein paar Monaten funktioniert das nicht mehr. Entweder findet er den Gateway nicht oder er akzeptiert den Gateway und es geht trotzdem nicht.
Fazit: Hardware ok, Software katastrophal.
Doch vermutlich nach einem Update vor ein paar Monaten funktioniert das nicht mehr. Entweder findet er den Gateway nicht oder er akzeptiert den Gateway und es geht trotzdem nicht.
Fazit: Hardware ok, Software katastrophal.
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Widget ?
Wenn gibt es ein Widget?
Mitteilungen über die App und nicht nur per E-Mail ?
Mitteilungen über die App und nicht nur per E-Mail ?
Needs better UX
The setup of devices couldn’t have been easier! Unfortunately once you have a bunch of linked sensors the app only shows 2-3 of them at a time with no way to view all at a glance. There’s also no way to shift the weekly or monthly graph view one day at a time meaning that every new week or month it cuts off most of the previous graph data with no way to view the most recent trend.
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