Ecwid Ecommerce User Reviews

Customer Experience

Positive experience86.2% of reviews
Neutral2.8% of reviews
Negative experience11.0% of reviews

~ Based on 782 written reviews from the US App Store.

What users say

Is Ecwid Ecommerce Safe?

Ecwid Ecommerce appears safe based on user ratings. AppsHunter Safety Score for Ecwid Ecommerce is 92/100.

This assessment is based on 1,252 user ratings, with an App Store average of 4.6/5.

Safety Analysis

91.7% of ratings point to a safe experience
2.4% of ratings suggest some concerns
5.9% of ratings point to a risky experience

~ Based on 1,252 App Store ratings for Ecwid Ecommerce.

Is Ecwid Ecommerce Legit?

Ecwid Ecommerce appears to be a legitimate app. AppsHunter Legitimacy Score for Ecwid Ecommerce is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Problems with notifications

App was working great, but now notifications aren’t coming in until well after the item is due. Please fix!!

Enjoy

I enjoy selling with Ecwid

Love Ecwid but the price for the plans has gone up significantly over the years.

I have really enjoyed the ease of use of Ecwid and the ability to bring things about. However, when I started with Ecwid years ago, it was much more reasonably priced small businesses. I understand that there is changed and progress progression. But I started out when Ecwid only had three plan options. Now they have four outside of the free plan, but the prices have gone up so much per month. It’s still cheaper than Shopify however it’s not cheaper how much. Some of the same features I was used to getting in the venture plan have moved to the business plan and even before that it was called premium. Needless to say I’m not quite sure how much longer I’m going to be able to continue having my online store with Ecwid. Some of us do not gross 20 K a month. Some of us don’t even make sales every month. And that was one of the things that drew me too awkward is if you have a very small business, trying to get out there do what you can stay viable, you need options that aren’t gonna cost you a significant amount of overhead. Also, some of the connectivity to social media aspects, with the ability to customize layout those features don’t always integrate properly.
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Candles

I love selling on Ecwid, is very user friendly with a lot of great features.

Very easy to use

I like using the ecwid app as it is very easy to use especially when you are adding a listing. It is very user friendly and very quick to update. I have been having a hard time with other platforms as it takes too much time when you list an item. And this app works great for me.

Waawwoi i love it easy to use

Perfect- easy

Efficace

Cela fait 3 ans que nous travaillons avec Ecwid et leur application. Le top.

Very easy to use

Great for business

New to e-commerce

Ecwid is super easy to set up and manage an online business!! So far I’m very happy with this platform. I have tried Shopify and I feel Ecwid is easier to set up and manage! Definitely recommend!!

Amazing app for small business

This app has literally made our small business possible and they keep creating more ways to make our business successful. Their customer service is always responsive and nice. If they don’t have the answer then they will find it and email it in a timely manner. Best app ever!!

Candles

I love selling on Ecwid, is very user friendly with a lot of great features.

Very easy to use

I like using the ecwid app as it is very easy to use especially when you are adding a listing. It is very user friendly and very quick to update. I have been having a hard time with other platforms as it takes too much time when you list an item. And this app works great for me.

Simple and effective

I use Ecwid by Lightspeed for all my clients’ and my own online shops. Recommend.

Unusable

Extremely slow and freezes after making any clicks. I have the newest iPhone and app is up to date. No point of this app. I end up having to use the mobile site if I need to get anything done on my phone.
Do your app creators actually test it? They should because everyone on our team has the same issue with the app.
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Ecwid Ecommerce

I’m sooo HAPPY with this app easy and really flexible with the membership price I LOVE IT 😍 😍😍😍 thanks for supporting Small Business Owners 🥰🥹

Love Ecwid but the price for the plans has gone up significantly over the years.

I have really enjoyed the ease of use of Ecwid and the ability to bring things about. However, when I started with Ecwid years ago, it was much more reasonably priced small businesses. I understand that there is changed and progress progression. But I started out when Ecwid only had three plan options. Now they have four outside of the free plan, but the prices have gone up so much per month. It’s still cheaper than Shopify however it’s not cheaper how much. Some of the same features I was used to getting in the venture plan have moved to the business plan and even before that it was called premium. Needless to say I’m not quite sure how much longer I’m going to be able to continue having my online store with Ecwid. Some of us do not gross 20 K a month. Some of us don’t even make sales every month. And that was one of the things that drew me too awkward is if you have a very small business, trying to get out there do what you can stay viable, you need options that aren’t gonna cost you a significant amount of overhead. Also, some of the connectivity to social media aspects, with the ability to customize layout those features don’t always integrate properly.
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Love

Simple to set up...support is helpful! Was selling in less than a week

Amazing

Ecwid was the best business decision I’ve made. Sales skyrocketed. Super easy to work with.

Unsupportive

They gladly take your money, but help you become successful , not a chance , just give us more of your money or give it to one of there buisness friends.

Poor service

It used to be good but the service is quite bad now, they removed the live chat. After I spoke several times with bots via email, as I think there are no more human being service, they say I have now the live chat which in part is “true” but doesn’t work properly, and I’m seeking them by email for a week, and the problem is not sorted yet. Plus after 2-3 emails from my side, answered me at the same thread Allianz Digital!?, how that can be possible? I’m having the suspect that they can be scams? If the problem is not sorted soon I’ll probably abandon Ecwid
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Response from developer

Hello!  Thank you for your feedback! I am sorry there was a misunderstanding in our support agent's initial answer.  The agent has sent a new reply with a step-by-step guide to your inbox. Could you please check it? Additionally, you can use chat support (available Monday to Friday) by clicking the "Get Help" button. And our team will assist you in live chat. Thank you in advance!