Unreliable & Waste of Money
This app is unreliable and will often change locations as you are finalizing delivery orders. I live within 1 mile of a location, but it sent my delivery order to another location out of the city without giving me an option to change it- so the food was over an hour in the car. The app also frequently changes deliveries to pickup as you are finalizing the order. I love the menu at Egg Harbor, the app is an awful experience and I’ve lost money on incorrect orders that I couldn’t cancel.
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Response from developer
We're so sorry to hear about your frustrating experience with the app and the impact it had on your order. That’s definitely not the level of convenience or service we aim to provide. We truly appreciate your kind words about our menu, and we’d love the chance to make this right. If you're open to it, please reach out to us at wecare@eggharborcafe.com with the details of your order and the location involved so we can follow up and help resolve this. We look forward to hearing from you soon!
