Fix sign up issues please
Installed app and launched. Progress bar goes to 100% and then nothing happens. Eventually after 1 minute it throws “Something went wrong” error.
Restart app and it now asks me for mobile and then enter code. Great. Then asks for Email. Ok. Then asks for name, email and mobile. Whaaat? You just asked for those details and you’re asking again.
So I enter details, and app breaks again and new mobile code issued but can’t enter it.
Sounds like the developers need to re-evaluate the sign-up process and streamline/fix the issues. Spoke to two other people at church who have given up on the app as they can’t get it working.
Restart app and it now asks me for mobile and then enter code. Great. Then asks for Email. Ok. Then asks for name, email and mobile. Whaaat? You just asked for those details and you’re asking again.
So I enter details, and app breaks again and new mobile code issued but can’t enter it.
Sounds like the developers need to re-evaluate the sign-up process and streamline/fix the issues. Spoke to two other people at church who have given up on the app as they can’t get it working.
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Doni
It’s just not working for me at all
Error something wrong try again later
That’s what the app say when I try to sign up .
Loopy
Seems to be stuck in a loop repeatedly asking for a phone number then an email then asking for them both again.
eGiving easiest way to give
So grateful to have an app where we can return to the LORD what is His. No matter where in the world we may be, it is good to know that we are able to return to God what is His. “Honor the Lord with your wealth and with the firstfruits of all the crops you grow.”
Proverbs 3:9 FBV
Proverbs 3:9 FBV
Unbelievably frustrated
The app won’t let me log in with either my MyAdventist login or my mobile number.
I have had to change my password multiple times and the app still says I need to log in with my mobile. However, when I try, I receive an error message that the app is incompatible with multi factor authentication.
The support team has been wholly unhelpful and at this point I am at my wits’ end.
I am incredibly disappointed and unbelievably frustrated; this was supposed to make it easier for me to return tithes and offerings but it has caused me nothing but problems.
I have had to change my password multiple times and the app still says I need to log in with my mobile. However, when I try, I receive an error message that the app is incompatible with multi factor authentication.
The support team has been wholly unhelpful and at this point I am at my wits’ end.
I am incredibly disappointed and unbelievably frustrated; this was supposed to make it easier for me to return tithes and offerings but it has caused me nothing but problems.
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Poor UI
App UI is very difficult to use
Doesn’t work
Constantly freezes and asks me to set up when I’ve done this numerous times. Please fix this as it’s so frustrating
Needs more clarity
Have been using the app for years, but still struggle each time to use it because I don’t find it intuitive to get to the page I want. Particularly getting to and from the “Your Gifts” page to the “Select Planned Giving” page. Found the old version much easier to figure out.
When using the “Quick Give” option, it is not clear whether funds are being allocated as tithe or offering. The description “Give a gift to the ministry of the church you are attending” makes it sound like the gift will go to the “local church ministry” of the selected church. It wasn’t until I received the receipt that I realised my donation had been allocated as tithe, which was not what I intended.
When using the “Quick Give” option, it is not clear whether funds are being allocated as tithe or offering. The description “Give a gift to the ministry of the church you are attending” makes it sound like the gift will go to the “local church ministry” of the selected church. It wasn’t until I received the receipt that I realised my donation had been allocated as tithe, which was not what I intended.
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Bank Accounts verses Credit Cards.
Resending this request. Surely now you consider that this request needs to be available. Our church treasurer has also asked that this request be accepted and included in the egiving app. But still no evidence of it being incorporated into the app. Please please please consider it important. Thanks.
I have a donation ready to pay from my bank account rather than a credit card (we have a Family Trust). I can’t see that I can include a selection of a bank account within the app, for the funds to be transferred from. I would say many members would rather pay from a bank account than a credit card. One of my reasons is the church would get less after paying credit card fees on the donation. I look forward to a super quick update. Thanks.
Ah. Found. I can use a bank account via the web page egiving.org.au
Let us all know that you have plans to include bank accounts and BPay in the app. Thanks.
Can you at least respond by saying your app does need additional facilities for multiple bank accounts to use for the payment. This has been mentioned many times but NIL response.
Thank you
Colin Spain
Past Ass Treasurer WPUM
I have a donation ready to pay from my bank account rather than a credit card (we have a Family Trust). I can’t see that I can include a selection of a bank account within the app, for the funds to be transferred from. I would say many members would rather pay from a bank account than a credit card. One of my reasons is the church would get less after paying credit card fees on the donation. I look forward to a super quick update. Thanks.
Ah. Found. I can use a bank account via the web page egiving.org.au
Let us all know that you have plans to include bank accounts and BPay in the app. Thanks.
Can you at least respond by saying your app does need additional facilities for multiple bank accounts to use for the payment. This has been mentioned many times but NIL response.
Thank you
Colin Spain
Past Ass Treasurer WPUM
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More than frustrated.
I have not been able to use this app for quite some time now as it will not accept my credit card details. It is supposed to make paying back my tithe easier. When the problem first occurred I asked for assistance and no one could fix the issue. I deleted the app and have left it for at least 6 months and nothing has changed.
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Don’t update if you haven’t already!
The update doesn’t recognise your old account if you’ve used Facebook.
SMS Verification code doesn’t work either - despite typing the correct code.
I’ll loose my old information an account by setting up a new one with a new email - but that’s just first world problems.
SMS Verification code doesn’t work either - despite typing the correct code.
I’ll loose my old information an account by setting up a new one with a new email - but that’s just first world problems.
User interface design issues
Wherever there is a long summary of what the account is for you can’t scroll down to the field to enter an amount - it flicks back to the top. So I can not for instance pay to “sundown sessions”.
To add multiple amounts you have to click on “+ more options” in tiny print to add each one. Not obvious.
The app looks great, but is more difficult to use, less intuitive, and functionality (credit card only) decreased. As a computer programmer for many years I’ve got to give this App a fail. The suggestion given to comments about direct debit in reviews to “use web site” just reflects an attitude that shows how great the fail really is.
To add multiple amounts you have to click on “+ more options” in tiny print to add each one. Not obvious.
The app looks great, but is more difficult to use, less intuitive, and functionality (credit card only) decreased. As a computer programmer for many years I’ve got to give this App a fail. The suggestion given to comments about direct debit in reviews to “use web site” just reflects an attitude that shows how great the fail really is.
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Can’t give exact amount and cannot add my local church to profile
There is no button for decimal point on the iPhone app so I can give exact amount of my tithes. I’m a casual worker so my pays are not always the same amount. So I always just round it to the nearest dollar when returning tithes because can’t enter dot for cents as there are no options for it on the key pad.
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New
I have downloaded the app for the first time and am pleased to see it is picking up info from my previous usage set up on computer. Is it possible to have the giving history set up in reverse so that the most recent is at the top and I don’t have to scroll down heaps to find it? Thanks
Does not work
Tried multiple time to make a payment but with no luck. Bring back the old version of the app, it always worked.
Can’t log in
I have been using the previous version with a pin and it worked fine. However since the new update I am unable to log in at all. Have tried logging on using a phone code and it never moves from the verifying page. I would prefer the option of a pin in a future update.
Direct debit option please!!!
The update looks great, but I might as well delete the app now as I don’t want to use a credit card! I have always easily paid my tithe directly from my savings account when my pay goes in. I do not want to be messing around with it being paid at the end of the following month when the credit card is paid. This is a major disappointment for me. Please address this or you risk missing out on regular tithe from people who have been using the app and not wanting to use credit cards.
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Couldn’t Login
There’s no other login options beside using mobile or my adventist account. When I tried to use the verification code sent to my mobile to sign up for an account, it stopped at the loading page. Could you fix the problem please?
No bpay or direct debit
The app seems to have lost its ability to use direct debit and or bpay
