eGovPH User Reviews

eGovPH
eGovPH
Department of Information and Communications Technology

What users say

Top reviews

Over-Complicated

Having to wait “7 Working days” for a QR Code to enter a country is super ridiculous. Especially when you have a quick upcoming trip. This is where they get you to expedite a process and pay $60-$70 for a quick “expedited” QR Code. And the crazy part about this, you still have to wait another “30 minutes” just for your file to be “reviewed”.
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Please introduce a dark mode icon

Please introduce a dark mode icon

Keep denying

Not reliable keeps denying my request all information input was accurate.

Digital Drivers License

Must include also the DRIVERS LICENSE as one of the available Digital ID’s not only in the LTO Portal

Etravel app

I have tried and tried and tried again and again to unload my passport and it always gets declined.

Dumbest App Ever

Fire the person(s) who created this abomination.

Very inconvenient and hussle

Approval of the account takes forever and editing the personal information won’t let you do it.

Good

It would be a 5 star rating if you include social security services in this portal.

Easy access app

I love the app. It’s more convenient. I find this app more easy whenever you have a document that you need to find. DL, BC, MC,and etc. I usethis app to enter to the country which more convenient and hassle free. Thanks for making this app more accessible.

Terrible app

Awful less than 0 stars. It should have better pixel recognition. Can’t read my passport correctly so it declines me.

LTO

Terrible portal

Cebu City

I’m Bruno from America and I’m interested in apartment there in Cebu City

Bad

It never processes for me

🤩

Great and amazing

Good at verification.

fast and authentic verification.

App slow

Slow… verification.

Too Sensitive & Not Intuitive

The app is too sensitive and not user friendly esp when I was trying to take my passport photo. Also, it takes more than 24 hours for my account to be verified which is too long. Why can’t it be instantaneous? I am traveling in 2 days time which is plenty of time to apply for in the egos app but it is still stressful having to wait that long for it to be approved.
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security alert

ive tried re downloading it but i cant use it anymore

Buggy app / No contact Support

Upon arriving in the Philippines, I tried to use the eTravel system, but it kept showing the error message: “The email must be a valid email address.” However, the email address registered in the app is valid, and I am receiving emails and notifications from the app without any issues.

Even the airport personnel responsible for checking the QR codes were confused by the error, so I ended up filling out a paper form instead. I have tried contacting the support team, but I have not received any response.

This was quite a hassle, a huge waste of time, and caused unnecessary inconvenience.
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Travel

excellent