The worst
No matches. $/148 wasted
Extremely disappointing and frustrating experience.
I would honestly warn people to be very careful before subscribing to eHarmony. I found the cancellation process extremely difficult and felt like I was being pushed into continuing a subscription I no longer wanted. Despite trying to cancel, I was still concerned about being charged again.
The whole experience has made me feel like the company cares more about taking your money than making cancellation straightforward and transparent. For a service that involves people trusting you with their money, this is unacceptable.
My advice: read the subscription and renewal terms very carefully before paying. I personally would not recommend eHarmony based on my experience with trying to cancel.
The whole experience has made me feel like the company cares more about taking your money than making cancellation straightforward and transparent. For a service that involves people trusting you with their money, this is unacceptable.
My advice: read the subscription and renewal terms very carefully before paying. I personally would not recommend eHarmony based on my experience with trying to cancel.
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Scammers
I would not recommend using this app. In my experience, it was very misleading. It says you can join for free, but once you sign up, there may be charges that are not made clear upfront. It can not get a refund, and the subscription may renew automatically, resulting in additional charges.
I strongly recommend reading all the subscription terms, cancellation policy, and automatic renewal conditions carefully before signing up.
I strongly recommend reading all the subscription terms, cancellation policy, and automatic renewal conditions carefully before signing up.
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Poor Customer Service and No Goodwill
My experience with eHarmony was disappointing—not because the service wasn’t a good fit for me, but because of how the company handled a very reasonable customer-service request.
I joined on July 19 and quickly realized that the platform wasn’t compatible with the way I approach dating. I contacted customer service to cancel and asked whether they would consider a partial refund given that I had used the service for less than a month. I explicitly acknowledged that my request was outside their stated cancellation policy. I was asking for a small gesture of goodwill—not disputing their terms.
Instead, I received multiple responses simply repeating a policy I already understood, followed by a patronizing offer to “spend time going over” concerns I had never raised and help I had never requested.
Even a $50 refund would have been a small gesture of good faith and could have left me with a positive impression of the company. Instead, eHarmony chose to rigidly hide behind its policy and then offered unsolicited “help” rather than actually addressing the request being made.
The result? They didn’t just lose a customer. They lost any goodwill that might have led me to recommend the company or consider it again in the future.
A company has every right to enforce its policies. But customer service is also about judgment, discretion, and knowing when a small gesture is worth more than rigidly enforcing the letter of a policy. eHarmony missed that opportunity completely.
I joined on July 19 and quickly realized that the platform wasn’t compatible with the way I approach dating. I contacted customer service to cancel and asked whether they would consider a partial refund given that I had used the service for less than a month. I explicitly acknowledged that my request was outside their stated cancellation policy. I was asking for a small gesture of goodwill—not disputing their terms.
Instead, I received multiple responses simply repeating a policy I already understood, followed by a patronizing offer to “spend time going over” concerns I had never raised and help I had never requested.
Even a $50 refund would have been a small gesture of good faith and could have left me with a positive impression of the company. Instead, eHarmony chose to rigidly hide behind its policy and then offered unsolicited “help” rather than actually addressing the request being made.
The result? They didn’t just lose a customer. They lost any goodwill that might have led me to recommend the company or consider it again in the future.
A company has every right to enforce its policies. But customer service is also about judgment, discretion, and knowing when a small gesture is worth more than rigidly enforcing the letter of a policy. eHarmony missed that opportunity completely.
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Waste of money
Stick with the free stuff. Their “matching” is awful. Nothing spectacular or hopeful, matches were divorced 2 weeks, no personality. Conned into 3 months for matches which are mostly 150 or more miles away, then they resend the same ones you rejected for “second chance.” Tried to get my money back on day one and they refused. Now have a email saying one of the matches on my profile had to be removed for security reasons. They still refused to stop charging my account. I went on Hinge and have gotten over 30-50 local better quality matches a day and have multiple fates set up, and it was free. Eharmony keeps charging $65 a month for unavailable, extremely limited matches, aka, zero.
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