App doesn’t work
“We’re sorry this restaurant is not available”
What’s not to like
Good App, great food
Easy to Use App
Very simple app that accepts Apple Pay
Deeeeeeelicous!!
Love the chicken burger. So unique. Reminds me of fried chicken at South Korean street markets.
Great sandwiches, bad app / takeout system
App doesn’t give you wait time until after you’ve ordered; was emailed after placing order that it’d be 2h15m for a sandwich, and they don’t accept orders by phone.
Unusable
Can’t even make a payment with my Apple Pay account...app wont let me use my card or use the new one I just set up instead. Frustrating because I love Ekiben and was hoping to get an order in today
Easy
Free app, easy to use to order my food ahead of time.
Bad at estimating pick up times
I eat here all the time and love the food, but the last two times I’ve ordered with this app, I showed up when the email said to (30 minutes or so after ordering) and then had to wait 30-45 minutes AFTER that. The first time we asked twice for updates and got a pretty snarky remarks. The second time they didn’t even seem to know about our order until we came in.
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The app puts you at the back of the line.
I called to place my order and heard the recording that they don’t take phone orders any longer. I was told to use the app. In the past a phone walk-in order was ready in 20 minutes. So I downloaded the app and placed an order. Then I got a notification that the food would be ready in 45 minutes. I was only a block away so I walked in to ask if the 45 minute wait was legit. They said yes. Meanwhile they were processing orders for walk in customers with less the a 10 minutes wait.
I love the food but this new system with the app is horrible.
I love the food but this new system with the app is horrible.
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Skip the line
This app works great. I wanted to get a chicken box to carry out. I ordered with the app and skipped the line.
