Nice interface but not functional
I have multiple issues with EM app. It sometimes logs me out for no reason and then it says my EV charger is offline when it is not.
My main frustration is that they don’t maintain the electricity provider tariffs at all and if you want to add your tariff in manually it only allows you to use two rates (it assumes you have one rate for the night). I have a tariff with an off-peak rate at two periods during the day so I’m unable to use this as I wouldn’t be able to charge my car during one of the off-peak periods due to the restrictions imposed by the app.
Please can you maintain the electricity provider tariff before you roll out the Project Plug-in and add in the option to manually input at least three rates (daytime x 2 plus night time).
My main frustration is that they don’t maintain the electricity provider tariffs at all and if you want to add your tariff in manually it only allows you to use two rates (it assumes you have one rate for the night). I have a tariff with an off-peak rate at two periods during the day so I’m unable to use this as I wouldn’t be able to charge my car during one of the off-peak periods due to the restrictions imposed by the app.
Please can you maintain the electricity provider tariff before you roll out the Project Plug-in and add in the option to manually input at least three rates (daytime x 2 plus night time).
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Awful
Won’t even let me verify my account, keeps saying network error. Even tried deleting and re-downloading
Truly awful
So many obviously fake reviews, so many bugs. The most frustrating one is that if I put my charger in ‘Plug & Charge’ mode, and then remove the charge window from the app, it reverts to ‘App’ charging mode which conflicts with smart charging managed by the vehicle.
Smart charging through the app fundamentally doesn’t work with Intelligent Octopus Go so that’s a non starter.
So annoying as I inherited this charger but I think I would rather pay an electrician to replace it rather than continue with this app
Smart charging through the app fundamentally doesn’t work with Intelligent Octopus Go so that’s a non starter.
So annoying as I inherited this charger but I think I would rather pay an electrician to replace it rather than continue with this app
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So unreliable… 😫
Easy to work with and understand but so so so unreliable, always freezing and crashing… the amounts of times that I had to reinstall to see if it would solve problems is ridiculous. Find it even worse since last update
Completely unusable
I live in a new build property with an EV-IQ charge point, this app crashes every single time without fail when I attempt to open the charger page within it. Save yourself the headache and buy a better EV charger with working software
Latest update
Not sure what has happened but in the last week or so the app must have updated now it just won’t start and when it does it doesn’t seem to keep up to date with the charger status if it’s on, and if car is plugged meaning that the app won’t allow the car to charge. Was working fine until it updated
App/charger instability
Latest update has led to the app crashing whilst loading. Not a problem as I have the charger set to plug and play. But now the charger keeps crashing when charging starts resulting in minimal charge to the car. The two issues feel linked
Not Good
Doesn’t work half the time, when it does it will stop charging for an unknown reason and is not particularly easy to set up and navigate.
Has potential… but frustrating reliability issues
The app has a solid idea behind it, but the experience is let down by reliability problems and inconsistent performance. Charging sessions frequently stop due to network issues, and at times it keeps stopping and starting charging by itself, which makes it hard to rely on the app for a smooth experience.
The messaging within the app can also be confusing. It’s not always clear whether charging has actually stopped or if it’s just a temporary glitch, which adds unnecessary stress when trying to manage charging.
I’ve reached out to the support team multiple times via email, but despite several attempts, I haven’t received a proper solution. Responses are either delayed or don’t address the issue properly, which is disappointing.
Overall, the concept is great, but the app feels unstable in its current state. I hope these reliability and support issues are addressed soon in future updates.
The messaging within the app can also be confusing. It’s not always clear whether charging has actually stopped or if it’s just a temporary glitch, which adds unnecessary stress when trying to manage charging.
I’ve reached out to the support team multiple times via email, but despite several attempts, I haven’t received a proper solution. Responses are either delayed or don’t address the issue properly, which is disappointing.
Overall, the concept is great, but the app feels unstable in its current state. I hope these reliability and support issues are addressed soon in future updates.
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Good App
Used this app for over 2 years and haven’t yet experienced an issue with it, it’s worked well for us our friends who visit and charge their cars as well.
Works fine for me
Had issues with the previous people Project EV but seems to have been fine since Electric Miles took over. Could do with a facility to choose start and stop times rather than length of charge ?
Very Happy
Easy to use and simple layout
Really versatile app
This is really useful and can be used with many chargers, I recommend it to a friend that was having issues with their native charger.
Terrible App
My first experience using an EV charger. After about 45 minutes & two apps later, it connected. The following day I go to use and its not connected to the Wifi. Another 45 minutes of trying to connect using both this & their suggested wifi connector app and no luck. Constant failure to connect to bluetooth, app crashes etc. Absolutely shocking.
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Great app
Very easy to use, able to get it on multiple accounts for the same car. Great app.
Works Perfectly
No issue with the app and great ‘at home’ charging. Haven’t had any particular issues.
Low cost rate is a winner
Almost all of my charging is at low cost rate. £0.07 per kWh gives me super cheap motoring.
Great app
This is a really reliable way of charging our car at home
Has potential…but
The Electric Miles app has potential but is let down by inconsistent messaging and reliability issues. Scheduled charges often disappear, especially after even the smallest network dropout, meaning if the connection drops for just a few seconds the app can lose all charging schedules. This makes it unreliable for those expecting consistent overnight or tariff-based charging.
The user interface has confusing messaging, after starting a boost charge the app reports that charging has been stopped by the vehicle even though the charge was successful.
I’ve reported these issues to the support team, however they are slow to respond and when they do it’s a copy and paste message from the FAQ’s.
Overall the experience feels unstable despite the good concept behind it.
I hope these issues are ironed out in a newer version of the App.
The user interface has confusing messaging, after starting a boost charge the app reports that charging has been stopped by the vehicle even though the charge was successful.
I’ve reported these issues to the support team, however they are slow to respond and when they do it’s a copy and paste message from the FAQ’s.
Overall the experience feels unstable despite the good concept behind it.
I hope these issues are ironed out in a newer version of the App.
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Excellent service from Electric Miles
Excellent service from Electric Miles easy to use, reliable, and efficient. The app makes managing EV charging simple and smart. Highly recommend for anyone looking for a smooth electric charging experience!
