Simply does not work, never has
The low App Store score speaks volumes. It’s so disappointing that no one at Electrolux thinks this is worth improving.
When we next replace our appliances we’ll consider other brands based on the rating of their mobile apps by owners.
Response from developer
Dear User, Thank you for your feedback! We could not find your contact details, but we would like to learn more to troubleshoot your issue. Please send us an email to developersapac@electrolux.com with your appliance details, including a quick video of the appliance Wi-Fi icon, screenshots of any error observed and we will contact you for support.
IPad with no landscape
Response from developer
Dear User, thank you for your feedback. You are correct that the current version of the Electrolux Life App does not landscape mode. However, we recognize that this may benefit yourself and other users, therefore we have passed your feedback to our development team for review. Should you require any further assistance please don’t hesitate to contact us at developersapac@electrolux.com. Apologies for the inconvenience caused.
Used to be useful
I have uninstalled the app and re installed on multiple occasions, restarted the phone but it no longer connects to the washing machine.
I can’t schedule the washing machine but it does show on the app the planned start time when set up on the washer itself.
When I try to set up a new appliance, in an attempt to try and set up again, it doesn’t tick the local network access even though it does have that allowed in settings.
I am using an iPhone SE 2020 with iOS 15.6.1.
Response from developer
Dear User, Thank you for your feedback! Kindly ensure to use only 2.4GHz Wi-Fi with proper internet connection during appliance setup. We would like to learn more about your issue so we can troubleshoot further. Please send us an email to developersapac@electrolux.com with your appliance details, including a quick picture of the issue and we will contact you for support.
Over a year
Response from developer
Dear User, Thank you for your feedback! We would like to learn more about your issue so we can troubleshoot them. Please send us an email to developersapac@electrolux.com with the details of the issue and appliance and we will contact you for further support.
What is the point?
Response from developer
Dear User, Thank you for your feedback! By making use of the app, you will be able to control the appliances remotely from anywhere. The app offers more defined programs in the programs list, that you can add as favorite or set up in your machine "App program" for easier access. Could you please follow the URL: https://content.electroluxmobile.com/en/au/electrolux/connectivity-guide3/ or https://content.electroluxmobile.com/en/au/electrolux/new-features/ to obtain further details. Please write to us at developersapac@electrolux.com if you have any queries or concerns and we will contact you for support.
Took me a while to figure it all out
An app created as a ruse for your data? Mmm?
I was very nervous about their privacy policy after I read it (I strongly encourage all customers to read this - and cue that nail biting moment as to whether you proceed), but excitement took over and I pressed ahead.
As like most customers who have left a review, my washing machine is not connecting to my phone / Wi-Fi. Tried the good ol’ on off trick before trying to locate the answer via the in app FAQ section (seriously Electrolux your FAQ content is shocking!).
Now I fear the app is merely a ruse to collect customer data and pass it onto third parties. Or for their own benefit, as clearly Electrolux are not listening to customer feedback on the app and actually fixing it (poised ready for Electrolux’s lengthy reply on how they have listened to customers and fixed issues…with this is mind I have my quick reply to your reply - 1 star app rating mate).
I’ll be deleting the app immediately.
If you are looking for new appliances that are tech enabled, skip Electrolux.
However if you are not fussed about the tech, the washing machine is pretty good and I’d give it 4*.
Response from developer
Dear User, Thank you for your feedback! We could not find your contact details but we would like to learn more about your issue so we can troubleshoot further. Please send us an email to developersapac@electrolux.com with your appliance details, including a quick picture of the appliance Wi-Fi icon and we will contact you for support.
Continues to be consistently terrible
Response from developer
Dear User, thank you for your feedback! Could you please re-install the app after uninstalling and check whether the water filter usage days are populating correctly? If the issue persists, kindly send us an email to developersapac@electrolux.com with your appliance details, including screenshots of the issue and we will contact you for further support.
Acceptable
Response from developer
Dear User, Thank you for your feedback! We were experiencing issues in the backend services on that day which would have resulted in the connection/remote-control issues. The services are restored, and the app is functioning effectively now. If the issue persists, please write to us at developersapac@electrolux.com with your appliance details, including a quick picture of the appliance Wi-Fi icon and we will contact you for support.
Useless. Do not bother to download.
An update to this. After a new version of the app was released a week ago, Sep 2021, it’s even worse. Now all I get is the word Electrolux on the screen. The app never actually starts up regardless of how long I wait.
Response from developer
Dear User, Thank you for your feedback! We would like to learn more about your issue so we can troubleshoot further. Meanwhile, could you please try to re-install the app after uninstalling and check whether the issue is resolved? Please send us an email at developersapac@electrolux.com with your details and we will contact you for support.
Electrolux App
Response from developer
Dear User, Thank you for your feedback! We have integrated the total number of cycles feature and it will be available in the new app release in the upcoming couple of weeks. If you would like early access, we're happy to include you in our Beta group, you’ll have access to the app via TestFlight (iOS) and will be able to share early feedback with us about the app. Please confirm via email if you would like to be included in our Beta group and feel free to reach out to us at developersapac@electrolux.com if you need any further assistance.
Works well
My appliances are in the basement so it is great to get a notification when the cycle ends.
Response from developer
Dear User, Thank you for your feedback! Our consumer care team will contact you directly for further support. We apologize for the inconvenience caused.
Dissatisfied
Response from developer
Dear User, Thank you for your feedback! We have fixed the 'Disconnected'/Error 70 issue and it will be available in the new app release in the upcoming couple of weeks. If you would like early access, we're happy to include you in our Beta group, you’ll have access to the app via TestFlight (iOS) and will be able to share early feedback with us about the app. Please confirm via email if you would like to be included in our Beta group and feel free to reach out to us at developersapac@electrolux.com if you have any further questions. Apologies for the inconvenience caused.
Very poor app
Waste of time
Electrolux I am extremely disappointed that you would put out a half baked app to accompany your premium appliances. Unfortunately it makes them appear second rate.
Response from developer
Hi Matley31, Thank you for your feedback! Currently the notifications option is not available in the app and we are working on adding this feature very soon. Please stay tuned for the update. You may also send us the details of any issues you are facing in the app to developersapac@electrolux.com and we will look into it. Apologies for the inconvenience caused.
Okay, could be better
I’ve got the 10KG front load washer and the 681L french door fridge and both lack proper notifications. They both have a menu option for push notifications in their relevant settings but the menu option doesn’t work. Would be good to have washing complete or fridge open notifications forwarded for example.
If you can fix the notifications and rebuild the UI properly adopting iOS design language then it’ll be 5 stars.
Response from developer
Hi valued customer, Thank you for your feedback! Currently the notifications option is not available in the app and we are working on adding this feature. Please stay tuned for the update. You may also send us the details of the UI issue to developersapac@electrolux.com and we will look into it. Apologies for the inconvenience caused.
I have given the app 12 months
Response from developer
Dear !coaster!, Thank you for your feedback. You may need to reset your fridge connection by pressing the Wi-Fi “Connect” button on your fridge for 15 Seconds and restart the setup. We have tried reaching out to you previously but your reviews were being removed by Apple. Could you please send us an email to developersapac@electrolux.com? If you would like, we can include you in our beta testing groups for the upcoming new features. Also, a new firmware update for the appliances is planned in the next couple of weeks for some connectivity improvements, however, your fridge needs to be connected to the app for you to be able to trigger it and complete it successfully.
Using with our 10/6kg washer dryer combo
Response from developer
Dear Balupton, Thank you for your feedback. Have you tried using Electrolux Life's care adviser? The adviser will send the tailored machine programs based on the fabric, colour of the laundry you have selected through the app. The app also offers more defined programs in the programs list, that you can add as favorite or set up in your machine "App program" for easier access. Could you please share with us more details of the installation issue to developersapac@electrolux.com? We will contact you directly if you require any further support.
Will not connect
Response from developer
Dear Valued Consumer, We apologize for the inconvenience caused. Since you have tried the set up before, make sure you reset your appliance by pressing 15 seconds on the remote button then turn on the Wi-Fi again by pressing 3 seconds. After entering your Wi-Fi credentials in step 3, make sure in your phone settings you connect your phone back to the same 2.4Ghz Wi-Fi you've entered. If this doesn’t work, please send us your machine serial number and any further details on the issue to developersapac@electrolux.com and we will troubleshoot further.
Apps repeatedly fails to connect!
For the record, my WiFi is 2.4GHz and I slavishly follow each step when promoted by the App. Customer Service told me yesterday that I need to uninstall/reinstall the App. Yes, I’ve done that and still get the same result.
I sure hope the Fridge works much better than your App Electrolux ... very disappointed with my day 1 and 2 App experience.
Response from developer
Dear user, Apologies for the inconvenience caused. I believe our customer care team has connected with you, please do let us know if you’re still facing an issue connecting your fridge. You can also write back to us at developersapac@electrolux.com Thank you again for your feedback.