Element X Reviews: Is It Legit?

Customer Experience

Positive experience39.1% of reviews
Neutral20.1% of reviews
Negative experience40.8% of reviews

~ Based on 179 written reviews from the US App Store.

Is Element X Safe?

Element X - Secure Chat & Call has mixed safety signals based on user ratings. AppsHunter Safety Score for Element X is 68/100.

This assessment is based on 156 user ratings, with an App Store average of 3.4/5.

Safety Analysis

57.1% of ratings point to a safe experience
12.8% of ratings suggest some concerns
30.1% of ratings point to a risky experience

~ Based on 156 App Store ratings for Element X.

Is Element X Legit?

Element X - Secure Chat & Call appears to be a legitimate app. AppsHunter Legitimacy Score for Element X is 95/100.

Based on 95 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Sign in on the Mac does not work

I’m stuck on the “Open the app on another verified device” step. I’ve spent almost an hour trying to set it up, but it still doesn’t work. The verification emojis appear on my iPhone, but nothing shows up on the Mac, just shows loading, so I can’t complete the sign-in process.

Extremely buggy

Emoji verification loops, missing ‘verify device’ options on load. Such a shame.

Alright

This app has a constant red (1) notification and it's been that way since I first used it. Other than that it works fine. In some ways its more stable than the element desktop app

Все плохо

Презираю разработчиков этой поделки. Приложение делали аутсайдеры специальной олимпиады по программированию

Complete lack of QA

In some ways more polished than Element Classic, in other ways it’s even worse. My favourite Element X bug so far is how it will randomly refuse to start and will instead leave you stranded on a white screen until you restart your phone or the app randomly decides you can use it again. Photos that have just been sent in chat not unblurring at all until you swipe out of the room and back in is another instant classic, despite only being introduced in the last few updates.

Do the developers even test what they push out? Embarrassing given this is a commercial product
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Freiheit war früher

Heute sollst du dich sogar per Google/Apple etc. dort registrieren, mindestens aber per Email. Klar, nur für dein "besseres Nutzungserlebnis!", weil du ja zu blöd bist, dein Passwort zu notieren.
Bis 2025 reichte eine Fantasiekennung und ein Fanstasiepasswort!
Aber wir sind ja alle potentielle Kriminelle, die breite Datenspur, die wir sowieso erzeugen, ist den Überwachern zu unkomfortabel, sie wollen unsere Idenfikation 'frei Haus'. Signal finde ich allerdings aus anderen Gründen noch übler.
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Horizontal scroll tables (markdown)

Would be great to have this, tables render terribly at the moment.

Accidentally logouts

Often logout me (without destruct the session) from my home server

Поиск

Оптимизируете поиск по ключевым словам и дерево ответов.

Статус

Было бы не плохо чтоб можно было установить статус

Works fine for me

Getting logged into a Matrix server is an esoteric challenge, but once you’re in, this app works great. It does have Spaces and Rooms. I even saw an indicator that there was a thread in one of my rooms. I don’t see the ability to make a thread myself.

No calls

Setting calls on self-hosted synapse server can’t be done at all. No guides, nothing, and always the same missing_matrix_rtc_transport. I hate this app

Broken design - deadlock bug

Cant make account or home server changes after initial log in. Some dark patterns where the app remembers details despite deleting the app and reinstalling. So if you change anything you’re literally stuck.

Белый экран

По какой причине после скачивания приложения открывается только белый экран? Переустановка не помогла

Do NOT download

You for some reason need a VPN to just open the app, all of my antivirus give me multiple warnings (I have 3) I doubt this has any privacy whatsoever. No hate to the devs, I like the app layout, but atleast make a real app. Not trustable.

Оповещения

У меня не работают оповещения

pls add stickers!

Amazing app. Thank you for developing! The only thing is missing is stickers. Its way easier to convince people to switch to Element if it would had stickers functionality

Missing Rich Text Rendering

The UI is polished as compared to classic version but there is no rich text rendering for tables and code. It appears as plain text

Compatibility issues

What's the point of this app if I cannot use it to call someone with the desktop version?

From a great app to useless

Element and the team behind it have become largely non-functional over the past several months. It feels like the goal has become to take a very useable piece of technology and systematically reduce the user experience until simple tasks cause considerable hair loss. I can no longer perform the simple task of verifying a device against another.

I’ve reported this. No response, no resolution. In just a few weeks you won’t be able to use an unverified device.

Time to look for a new messaging platform.
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