Too buggy to use the app. And asked for my medical record without choice.
The app is badly designed and too buggy to use. I purchased my Elo gummy and received an email to download the app. However, the app requires me to connect with my Apple Health to access to my medical records. But I don’t want to share my medical data! I feel like it’s forcing me to do so otherwise I would not be able to use the app. I also couldn’t skip “data sharing” otherwise the app page will stuck. The concept of the product is great, but execution and delivery of the product (yes particularly the app) is so bad that I feel like a trap.
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App in bad shape, Protein powder is pretty good
I’ll start by saying that their protein powder is definitely my favorite of the many that I have tried. That said, their app is in very bad shape. I wanted to simply update the number of bags I get a month, and it wouldn’t let me. I encountered many issues like payment methods on verifying, Apple Pay not working, the protein powder randomly changing to GLP-1 powder before checkout etc. Their customer support is responsive but now I don’t even get notifications for when they reply, which makes it difficult to follow.
Please fix your app! I would like to continue supporting but this is becoming a headache.
Please fix your app! I would like to continue supporting but this is becoming a headache.
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Can’t Setup
Requiring a connection to Apple health is one thing, but also having to connect doctor records to Apple health to even log into account is a bit too far.
Not helpful
It won’t let me login without sharing my health app and PHI first. I’m not interested in sharing all of that information with a vitamin company. Why can’t I just access my formula? I’ve been trying to gain access to this app without success for several days now.
Good luck canceling
I ordered online and not via the app. The only way to cancel the subscription is via the app. Unfortunately, if you don’t order through the app you can’t find where to cancel or to know you have to download the app. Oh, in order to download the app to cancel to have to agree to all their terms and conditions first.
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