Great Stones, Useless App
Very simple. The engineering for the stones is great. Innovative andEffective. However this app cant even send the 2 step verification to my email. So it inaccessible. I paid 800 for stones that have a worthless app. They work without the app, so no harm no foul, just sours the experience a little.
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Verification code not working
I love these stones. I ordered them, they shipped promptly and I am happy with the purchase. However, this app for the stones doesn’t work. 4 digit verification code to set up account never arrives. Only recourse is to email them. Waited 7 days. No response. Emailed them again. Still waiting on response. It’s frustrating.
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Hear me out…
I backed this company in 2020 on Kickstarter as one of their super early bird supporters. 3 years later I did finally receive the product (I honestly never thought I would). However, I actually love it and I am using it in my massage practice. I would like my second set of stones though, as I purchased the pro model and I need them as a professional, but I will hopefully receive those. I hope to see more capabilities coming to the app soon as well.
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Do not trust this company
They do not care about their customers, and they are full of lies and excuses. They cannot be trusted.
