MINUS 10 stars
Since you changed the system I cannot understand one transaction. It’s not written in English!
Unable to use business account with new digital banking downgrade.
Not a fan at all of the new digital banking. Can’t use the bill pay anymore due to lower limits on transactions. Hate to leave but not many options to stay.
Frustrating roll out of new app
While the new app itself isn’t bad. There are tons of bugs, terrible communication for the rollout. I pay important bills from the old application that were not getting paid. Every time I sign in it just says “sign in failed” (obviously correct password). Doesn’t seem to work with Plaid so I can’t connect with my Co-Pilot app but again can’t sign in anymore so who knows. The planing for this apps release makes me seriously rethink staying with the bank institution. Oh and good luck getting ahold of support
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Love the app and love the Canby Branch Manager Jamal
Best app! Works great!
Yuck
I don’t like the update
New app
Very different gonna take some getting used to
Nice design
Really enjoying the new app design! I received plenty of advance notice about the transition from the old app, and the overall experience has been positive. I love the updated design, especially the colors and tabs. My only criticism is that hiding and unhiding accounts feels a bit unintuitive. Overall, a great improvement!
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Hate the new version
Honestly hate this new app. It’s functional but not intuitive at all. I’ve yet to find any way to change the names of my accounts(which you could do on the last app) so when I’m depositing a check I have no clue which account it’s going into. When you first open the app you have to click several things instead of just being opened up to all your accounts. I hate having to swipe and click multiple times in order to see what’s in my account and what’s been spent. I liked that you opened up directly to all your accounts in a list with the last app. It maybe mashes all my accounts together for the home page transaction list? I honestly can’t tell.
I do like the new layout of the transactions though. It separates everything by date which is nice. Overall I wish we could have just kept the last app.
I do like the new layout of the transactions though. It separates everything by date which is nice. Overall I wish we could have just kept the last app.
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New Mobile Banking GUI
The new interface seemed a little overwhelming at first, but once I organized my dashboard and got all my settings dialed in, I ended up really enjoying it! Everything works as it should, and I love the black, green and blue color scheme! Great job! I think Embold is the best Credit Union in Oregon, I’ve been very happy banking here since 2020!
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I miss the old platform
Had trouble deciding between two and three stars. I tend to have some new glitches with the new app, and I find the user interface way more busy and unnecessarily complicated than the old one. Feels like they fixed something that wasn’t broken.
The application is good!
I tell you, if it wasn't for Jamal, I would have been stuck. Jamal is so patient and helpful! I will go to Jamal all of my financial needs! He has made the Canby branch into a diamond!
They took away the account total
You took away the account total within each transaction, so I can’t tell what the account balance was before during or after. Horrible feature, absolutely abysmal oversight.
Me encanta
100%
Improved app
I was fine with the old app, but I actually like this one better! The interface is easier to navigate and I like some of the new features. Called member service to ask a few questions and had great service! I love my credit union!
SUCKS
This app is awful…
I’m done with Embold and I’m taking my money to OnPoint
I’m done with Embold and I’m taking my money to OnPoint
Easy to use app
First, Jamal Abdullah is great to work with. He is a great leader and have great teams at all of the branches he manages. I just love the guy!!
Great app
Jamal was a wonderful help. Great app
Nice Platform
I like the new system - took a little time to get familiar with it but all in all it works nicely. Also like the revamped design/colors.
Best bankjng app
The branch manager Jamal helped me and he is awesome!
Idiots
You need someone to do testing. Maybe of an older generation. I could see my stuff all on one screen. Now I have to move between screens. To do a transfer was a push of button. now I have to click on transfer. Click on rapid or internal just to get to the transfer pages. You have made it more cumbersome.
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