Simple and easy
System is intuitive and very easy to use.
Glitchy
This app is so unreliable. It fails more than it works. Constantly receive “system offline” message. It logs out frequently and doesn’t save password. So frustrating. EMC needs to put some more resources into improving the app experience.
You stink
My alarm windows have new batteries yet I still get error codes galore. You want to charge for an appt
Great Service, Bad App
While EMC provides top-notch customer service, I wish I could say the same for its app. The ability to monitor and set your home system is wonderful; the fact that you literally have to close the app and re-open it for it to work every. single. time. is not.
Great Service
EMC Security is a great investment for home security. Great protection and coverage and makes my family feel safe.
Invaluable
Best product safety is key piece of mom
Unreliable
Don’t waste your money … my cameras rarely show what they are intended to show
Worthless
This app deserves less than 1 star. It needs to be uninstalled and reinstalled several times a week to actually work. I will be searching for other services to protect my home because this service is unreliable, inconsistent, and quite frankly a pain to deal with.
Horrible App and control panel
Control panel lost functionality and the EMC quoted me a $1000 to get it back.
Disarming alarm
It is good when it works correctly, but often times it will blackout & you can’t disarm before coming in. I got a newer phone & still had the same issue.
Camera STILL does NOT work
Back deck camera has worked sporadically since installed. Totally quit working a month ago!!
Multiple tech/service calls for a year plus with this on going issue. Either fix the problem permanently, or we’re are ready for a new security company.
Multiple tech/service calls for a year plus with this on going issue. Either fix the problem permanently, or we’re are ready for a new security company.
Slow moving app
This is one of the worst apps I’ve experienced ever. It doesn’t always connect well to the camera, moves slow (think dial up internet) and the layout is cumbersome requiring to many steps to get to basic things like your doorbell camera for example.
Cameras work well.
Really like the 3
Camera’s use them home and Away
Camera’s use them home and Away
Alarm
I really like EMC, sometimes I just forget to disarm. When my grandson is here I don’t set the alarm because he goes outside to smoke. So when he is not here I always set the alarm so sometimes I forget to disarm it. But I like to know I have it to use when I need it. Always arm it when I leave.
Dog sht app
Never seen an app crash more
Frustrated
Why do I have to log in every time now!! ?
Equipment Huge Issue
The apps never work right and they are constantly logging me out. The tablet I have stopped working and they said I have to pay another $160 for a new one. The doorbell camera also takes forever to load that by time it’s done processing the person is gone. Also wish it would record longer. If it wasn’t for the month rate I would switch.
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Hate this service
Just really poor tools to find anything
D. Clark
App is simple to use with my setup.
I love the price point and the simplicity of the keypad and the app but the only problem I have is a problem I truly hate and that is sometimes the app abruptly signs me out like I purposely did it myself.
It also boils my blood when it omits my password which I can retrieve and then I can start reusing the biometrics or Face ID.
This is very problematic for me especially when I’m entering my home during times where it’s very late.
Otherwise the security service is fantastic because the authorities were notified quickly to a freakish false alarm at one time.
I’ve had other more top of line subscriptions with a multi year contract but EMC Security otherwise is a sweet spot for me.
I love the price point and the simplicity of the keypad and the app but the only problem I have is a problem I truly hate and that is sometimes the app abruptly signs me out like I purposely did it myself.
It also boils my blood when it omits my password which I can retrieve and then I can start reusing the biometrics or Face ID.
This is very problematic for me especially when I’m entering my home during times where it’s very late.
Otherwise the security service is fantastic because the authorities were notified quickly to a freakish false alarm at one time.
I’ve had other more top of line subscriptions with a multi year contract but EMC Security otherwise is a sweet spot for me.
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terrible
always glitching
