No custom rate options…
This app is amazing if your on a standard plan, but if you have NO OPTIONS to update the plan type and times if your retailer offers something different. This makes this product and app inaccurate for the very thing your trying to measure. If your serious about giving people insights into electrical usage you would update this feature. I first raised this issue with customer care 1-2 years ago, moved to power shop who provided daily usage data so I didn’t worry about it, changed to AGL which has a very different setup and nothings changed in Emerald the 12 months I was away. Poor form guys….
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Response from developer
Hi, Thanks for reaching out. Our tariff times are updated based off the latest available tariff structures in your area. If this is not accurate for you, you may be on a recessed structure which is not available in our app. Please Contact us here if you would like to find out more information: https://emeraldhome.com.au/contact-us/
Great app, but needs better support for 3/4-tier EV Tariff structures
I really love using this app to track my home energy costs! However, I encountered an issue when trying to update my electricity rates.
My current electricity provider (OVO Energy in Victoria) uses a dedicated EV plan which splits the day into 4 intervals (Super Off-Peak, Off-Peak daytime, Peak, Peak and Off-Peak evening). When I select "Peak/Off Peak" or "Custom" in the app, it only provides 2 text fields (Peak and Off-Peak), which makes it impossible for me to accurately enter my 3 or 4 different tier rates (such as the $0.05 Super Off-Peak and $0.28 Shoulder rates).
It would be amazing if the development team could add a "Shoulder" rate field or allow users to add custom time slots manually. This would make the cost calculations much more accurate for EV owners. Thank you for the great work and looking forward to future updates!
My current electricity provider (OVO Energy in Victoria) uses a dedicated EV plan which splits the day into 4 intervals (Super Off-Peak, Off-Peak daytime, Peak, Peak and Off-Peak evening). When I select "Peak/Off Peak" or "Custom" in the app, it only provides 2 text fields (Peak and Off-Peak), which makes it impossible for me to accurately enter my 3 or 4 different tier rates (such as the $0.05 Super Off-Peak and $0.28 Shoulder rates).
It would be amazing if the development team could add a "Shoulder" rate field or allow users to add custom time slots manually. This would make the cost calculations much more accurate for EV owners. Thank you for the great work and looking forward to future updates!
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Use the app as last option
Months of feedback and nothing really solved or improved.
Update, not gonna send feedbacks anymore considering you even closed the ticket as resolved while….
Update, not gonna send feedbacks anymore considering you even closed the ticket as resolved while….
The app doesn’t work for solar panels
The app doesn’t show the production of electricity by solar panels, Bluetooth doesn’t connect well, even close to the device.
Smart actions don’t work
The smart actions to turn on and off the heat pump are unreliable. Ive set the unit to heat during the day and shut off when off peak power ends. I’ve just noticed the heat pump has ignored all smart actions for the past couple of weeks and its been heating at night. Useless. The support is some useless AI that send you to equally useless support articles. Dont buy if you want something smart. It does heat the water though. This is not a tech company. Do not expect good tech.
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