No custom rate options…
This app is amazing if your on a standard plan, but if you have NO OPTIONS to update the plan type and times if your retailer offers something different. This makes this product and app inaccurate for the very thing your trying to measure. If your serious about giving people insights into electrical usage you would update this feature. I first raised this issue with customer care 1-2 years ago, moved to power shop who provided daily usage data so I didn’t worry about it, changed to AGL which has a very different setup and nothings changed in Emerald the 12 months I was away. Poor form guys….
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Response from developer
Hi, Thanks for reaching out. Our tariff times are updated based off the latest available tariff structures in your area. If this is not accurate for you, you may be on a recessed structure which is not available in our app. Please Contact us here if you would like to find out more information: https://emeraldhome.com.au/contact-us/
Great app, but needs better support for 3/4-tier EV Tariff structures
I really love using this app to track my home energy costs! However, I encountered an issue when trying to update my electricity rates.
My current electricity provider (OVO Energy in Victoria) uses a dedicated EV plan which splits the day into 4 intervals (Super Off-Peak, Off-Peak daytime, Peak, Peak and Off-Peak evening). When I select "Peak/Off Peak" or "Custom" in the app, it only provides 2 text fields (Peak and Off-Peak), which makes it impossible for me to accurately enter my 3 or 4 different tier rates (such as the $0.05 Super Off-Peak and $0.28 Shoulder rates).
It would be amazing if the development team could add a "Shoulder" rate field or allow users to add custom time slots manually. This would make the cost calculations much more accurate for EV owners. Thank you for the great work and looking forward to future updates!
My current electricity provider (OVO Energy in Victoria) uses a dedicated EV plan which splits the day into 4 intervals (Super Off-Peak, Off-Peak daytime, Peak, Peak and Off-Peak evening). When I select "Peak/Off Peak" or "Custom" in the app, it only provides 2 text fields (Peak and Off-Peak), which makes it impossible for me to accurately enter my 3 or 4 different tier rates (such as the $0.05 Super Off-Peak and $0.28 Shoulder rates).
It would be amazing if the development team could add a "Shoulder" rate field or allow users to add custom time slots manually. This would make the cost calculations much more accurate for EV owners. Thank you for the great work and looking forward to future updates!
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Use the app as last option
Months of feedback and nothing really solved or improved.
Update, not gonna send feedbacks anymore considering you even closed the ticket as resolved while….
Update, not gonna send feedbacks anymore considering you even closed the ticket as resolved while….
The app doesn’t work for solar panels
The app doesn’t show the production of electricity by solar panels, Bluetooth doesn’t connect well, even close to the device.
Smart actions don’t work
The smart actions to turn on and off the heat pump are unreliable. Ive set the unit to heat during the day and shut off when off peak power ends. I’ve just noticed the heat pump has ignored all smart actions for the past couple of weeks and its been heating at night. Useless. The support is some useless AI that send you to equally useless support articles. Dont buy if you want something smart. It does heat the water though. This is not a tech company. Do not expect good tech.
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Smart Actions stopped working
I had smart action setup to utilise my free electricity time from 11am to 2pm. It was fine until probably new update. I don’t check the app regularly and today suddenly I realise that the heat pump was turned off since last 3 days. I tried to re setup smart action but still no luck. Did not trigger at all. Pretty frustrated with this new update
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Useless device
The app seems fine to me but using Bluetooth to connect to the device seems silly especially it is outside the house. The app can’t maintain the connection for an obvious reason with Bluetooth limited range. This device does not allow me to view the power consumption from anywhere anytime.
Update —
I feel unfair to give 1 star for the app review when the issue is actually with the device Bluetooth connectivity so I changed the review to 3 star.
Update Nov 2025
Couple of annoying things - inability to change peak/off peaks times period in the app. It was hard coded.
Inability to change battery. ( which are regular AA )
Update —
I feel unfair to give 1 star for the app review when the issue is actually with the device Bluetooth connectivity so I changed the review to 3 star.
Update Nov 2025
Couple of annoying things - inability to change peak/off peaks times period in the app. It was hard coded.
Inability to change battery. ( which are regular AA )
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Great products backed with a basic app.
Started with the heat pump and jumped in with the electricity adviser and livelink, the app is basic but has everything you need and generally works well.
My one big Wishlist is third party control to create automations.
Good job team excited to see what more you can do
My one big Wishlist is third party control to create automations.
Good job team excited to see what more you can do
Smart actions, could be smarter
I use this with my emerald heat pump hot water system. One of the issues i have with it is that I can’t do any kind of scheduled action on it.
Ideally i’d like to have an automation that does something like this.
When hot water capacity is below 40% put the system in boost mode, and turn off the boost mode when it’s at 80%. This is to be an active automation for whole day during weekdays and during weekends it should only be active during mornings.
If this kind of functionality gets added and works perfect, this app would be a lot more useful!
Ideally i’d like to have an automation that does something like this.
When hot water capacity is below 40% put the system in boost mode, and turn off the boost mode when it’s at 80%. This is to be an active automation for whole day during weekdays and during weekends it should only be active during mornings.
If this kind of functionality gets added and works perfect, this app would be a lot more useful!
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Please provide an API
Hi Emerald. Your app is useful for tracking how things are going while out of home. However, there is a number of problems that makes it frustrating as a cold shower at times.
Looks like the “smart actions” rely on my handheld device status, this is, that if my phone is off or in low power mode the system will not trigger an action such as turning on the water heat-pump at the time of the day I wanted it to do it.
Please consider taking steps to perform these task within your servers remotely or **even better**, publish an API for your appliances so they can be directly controlled within the local network. Really, if I end up having to get a cheap programmer to control your smart device to be able to have hot showers every day it would be bad.
Looks like the “smart actions” rely on my handheld device status, this is, that if my phone is off or in low power mode the system will not trigger an action such as turning on the water heat-pump at the time of the day I wanted it to do it.
Please consider taking steps to perform these task within your servers remotely or **even better**, publish an API for your appliances so they can be directly controlled within the local network. Really, if I end up having to get a cheap programmer to control your smart device to be able to have hot showers every day it would be bad.
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Smart action options limited
While the app allows smart actions to schedule on and off for our heat pump, it doesn’t give me the option to specify either “silent” or “boost” modes. You can only change the mode after the heat pump has started. I schedule our heat pump to start at midnight to take advantage of the ofc peak rates, but want it to come on in silent mode overnight. There needs to be a way of specifying the mode in the smart actions setting.
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App issue after July 31 2025
I can still see the heat pump capacity and water temperature. Also able turn pump on/off from app. However since 31/07 all the data for energy consumption and water temperature stopped updating in app. I’ve tried updating to latest version as well as reinstall but still these data are not flowing through.
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No support for 3 tiered tariffs
Handy app for monitoring real time electricity usage in an easy to digest format.
However, one limitation is there’s no support for tariff schemes more complex than a simple peak/off peak. Our electricity retailer has a 3 tier tariff scheme, with peak, off peak and a “super off peak” (ie free) period in the middle of the day.
Without this support, it is impossible to get actual electricity costs from the Emerald app.
However, one limitation is there’s no support for tariff schemes more complex than a simple peak/off peak. Our electricity retailer has a 3 tier tariff scheme, with peak, off peak and a “super off peak” (ie free) period in the middle of the day.
Without this support, it is impossible to get actual electricity costs from the Emerald app.
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Buggy and outdated all
This have the potential to become a great app but need work. it has bug and the app js laggy. But the graphical presentation is not user friendly, using a 12 hours clock to display 24 hours data is dumb idea, also a lot of electricity retailer have more than two off peak rate, this does not give the option to update the pack off peak time, also need be able to additional off peak rate as retailer like Ovo provides.
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Can’t connect on iPad
There’s an error with connecting safelink to app on iPad. Doesn’t work.
Had to connect with iPhone which worked. Annoying for my customers who use iPad only.
Had to connect with iPhone which worked. Annoying for my customers who use iPad only.
Reverse cycle AC controller library
The reverse ducted AC controller library has not been added to the application to connect the wall controller to the AC link.
As a result, i can not use solar soaker automation and can not turn the AC through the application and can not do any automation at all with the ducted reverse heater/cooling.
As a result, i can not use solar soaker automation and can not turn the AC through the application and can not do any automation at all with the ducted reverse heater/cooling.
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Need real smart actions
The app works well for what it does now. However it needs better smart actions that are more than turning on or off. I would like to be able to set the thermostat temperature depending on time of day.
Pls gap needed between 11:59pm and 12am this morning
Lots of things I don’t like.
Chief atm is no obvious delineation for the days
11:59 pm directly connects to 12 am… Even though they are exactly 24 hours apart from each other… Not one minute
No need to copy exactly what PayPal does (even though PayPal is much better in this regard.) .. make it like a spiral or something where 1159 is higher and 12 am is slightly lower so you get the idea at 12 am is getting further away… as it is the oldest point in the day
Writing is still too tiny
Clicking on the graph and only being able to see information for a whole hour is super annoying. Would love to be able to see how much kilowatts are used in every individual bar shown. (10min)
Only one colour in the app makes it quite boring
Chief atm is no obvious delineation for the days
11:59 pm directly connects to 12 am… Even though they are exactly 24 hours apart from each other… Not one minute
No need to copy exactly what PayPal does (even though PayPal is much better in this regard.) .. make it like a spiral or something where 1159 is higher and 12 am is slightly lower so you get the idea at 12 am is getting further away… as it is the oldest point in the day
Writing is still too tiny
Clicking on the graph and only being able to see information for a whole hour is super annoying. Would love to be able to see how much kilowatts are used in every individual bar shown. (10min)
Only one colour in the app makes it quite boring
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Not so smart
Very disappointed with the lack of support from the team, the app is just taking up space in the phone,it doesn’t have any use whatsoever, doesn’t even show the Heatpump capacity or control.
It’s not working again
Crashes as soon as you try to access data.
