App broken
Massachusetts
Horrible and ridiculously slow
Best Cannabis Experience IMO
Doesn’t work
Didn’t work
Response from developer
Hello, thanks for letting us know. If you'd like additional help you can reach out to us at support@heyemjay.com. Thanks
Review
Good stuff
Worst .
Response from developer
Hello, apologies for the less than ideal experience. We'd love to have another chance! If you'd like go ahead and email us at support@heyemjay.com with your account info. We'd love to give you the five star experience you deserve! Hope to see you soon!
Fastest delivery if you spend hundreds
Response from developer
Hello, sincerest apologies! We're currently working on staffing more couriers to avoid future delays. We'd love to help make this a better experience and love to hear from you again. You can contact us at support@heyemjay.com or text (415)853-6529✨
Wasn’t able to use it
Free delivery will keep me.
Plug in App Form
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Mx. Anne
No category for cartridges
The Emjay website is actually better if you want to find carts. With the iOS app, carts are completely absent from the extracts category. You basically have to find them in the curated home screen, but it’s incomplete and time consuming.
Maybe it’s like the Costco strategy — move everything around so people will have to comb the entire store. Perhaps they will make an impulse buy! I’m more likely to go elsewhere. (I stopped shopping at Costco and shop at Amazon now, because I can find things and they’re cheap and they deliver.)
This is par for the course in the cannabis industry. The apps and websites are a mess. I don’t blame this on weed. The industry is staffed mostly by morons. They didn’t turn down an offer at Google to work on a dispensary app. The product managers, developers, QA and everyone involved are bottom-tier talent. You’d be better off outsourcing it to India.
This is simple e-commerce. Put your products in categories where customers can find them.
Also, showing customers the real cost, with tax, would be nice. All of the products cost > 30% of their listed price because of taxes, which aren’t included until you checkout. Multiply all prices by 1.3 to get a more accurate price.
I actually like Emjay’s stock and delivery. They have products I want, at a competitive price. It’s just that Emjay’s WeedMaps listing, website and native iOS app suffer from poor information architecture.
Just make a cartridges category at the top and let people browse it. You’ll probably sell more product if people can find it. See, my dad was a business professor, so I guess that’s why I know that hidden gem of knowledge… They call it “marketing”.
Great company
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