Love the magazine but member benefits needs more variety
The magazine is great and keeps folk like me in the film business up to date, but the benefits are not so good. Probably fine for anyone living in London but for those that live elsewhere we really have no way to fully use everything. Such a shame 🎬
Unusable
Got a subscription for empire a few months ago but the app doesn’t acknowledge it. I click restore purchase and it says “purchase restored successfully” and returns me to a page to subscribe.
can‘t reach App- developer
I am extremely dissatisfied with the service from Empire. I subscribed to a free one-month trial via my iPhone, which would then cost 4.99 euros per month. Unfortunately, I found out that I need to contact the app developer directly for any issues, rather than Apple.
When I tried to reach support, I was only directed to the Empire Facebook page. However, I was unable to send any message or inquiry there, making the support process extremely frustrating and unprofessional.
This experience was very disappointing, and I cannot recommend Empire’s service at all. I hope the company urgently improves its communication channels and customer support to prevent other users from having similar negative experiences.
When I tried to reach support, I was only directed to the Empire Facebook page. However, I was unable to send any message or inquiry there, making the support process extremely frustrating and unprofessional.
This experience was very disappointing, and I cannot recommend Empire’s service at all. I hope the company urgently improves its communication channels and customer support to prevent other users from having similar negative experiences.
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Empire lover
Loved the mag since the very first issue!
Login doesn’t work
It’s a pretty basic thing to get wrong.
Complete junk
Good luck trying to buy a magazine to read
This pointless, we don’t have a cinema in swindon anymore
We don’t have a cinema in Swindon anymore
Sad Sudden Demise of Swindon’s Greenbridge
WHY ….WHY. …WHY did it have to go ??? 😢😢😢🤷🏻♀️😢😢😢🤷🏻♀️
This app is awful
Great magazine, the app is awful
Vip is a waste of money
I've received nothing. No cinema membership no first copy of magazine. It's an absolute scam. I have requested to cancel
Duncan Cook
Crap Doesn’t Work
Edward
Simplify
Almost useless offline
Most of the time the app and content is great. However if you download the magazine and go offline it more often than not does not work. Gets stuck on the “loading dynamic content” and you are left with nothing to read. Very frustrating.
Response from developer
Hi, thank you for leaving your experience here. We are sorry to hear of the trouble you have had accessing the issues offline. This is something that has been passed on to the IT team for improvement. It usually helps to make sure the app is in airplane mode, after the issue has been downloaded and the app has not been closed completely before going offline, but just resting in the background. If you have further trouble with anything, please do not hesitate to contact us using the contact form in the app menu, or just send an email to: appsupport_uk@bauermedia.com. Kind regards, your app team
Unusable
I’m at a point now where I can’t download any editions to my iPhone 13. I get an on screen message telling me I can’t download the latest issue and to check my Internet. I can’t remove the message, have to exit the App and when I reopen it, it repeats. Goodbye to my subscription which I’ve had long before the digital edition was a thing. Shame.
PS any advice from the developer would be appreciated.
PS any advice from the developer would be appreciated.
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Response from developer
Hi, we're very sorry for any discomfort caused by our app. Please contact us at appsupport_uk@bauermedia.com or send us a message out of the feedback of the app. We can help work out access for you so that you can start reading soon. Hope to hear from you. Kind regards
Slow…
You know when you go to the pictures, and you have to sit and wait through seemingly interminable ads waiting for the film to come on… Empire has recreated this experience with its download times. So, although I would love to read this magazine, I often wander off to buy popcorn while I’m waiting for the feature to start, and, well, just never come back…
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Response from developer
Hi Kalahari, thank you for your feedback. Please contact appsupport_uk@bauermedia.com for help. Kind regards
Really hard to read on an iPad
I love Empire, but find the latest version of the app dreadful.
The magazine view makes you scroll around the screen trying to find the next bit to read amongst the pictures & the digital view won’t save your current reading place or bookmarks.
Downloads on either often have blank pages meaning you have to delete the edition & download it again to find the missing pages.
Now switched to reading it in the Apple News app - whilst I have a free trial to the Apple news
Please fix the app!!
The magazine view makes you scroll around the screen trying to find the next bit to read amongst the pictures & the digital view won’t save your current reading place or bookmarks.
Downloads on either often have blank pages meaning you have to delete the edition & download it again to find the missing pages.
Now switched to reading it in the Apple News app - whilst I have a free trial to the Apple news
Please fix the app!!
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Love Empire!
The best independent movie-related content, reviews and insights. Great writing & design, app could be improved but ok. The content in it is what counts!!!
Great digital version
Empire have clearly put a lot of thought into the UX and design of this app. It’s got great readability and accessibility with good zoom features and interactive swiping. I love it in this format.
Go vip if you can
It’s a great deal and I was already paying for digital and the spoiler specials. Been reading for over 20 years and it felt good to read a paper copy again
App doesn’t work
I’ve been a subscriber for 20+ years. Following the recent huge price increase I was offered the digital as a free add on. I tried it but it did not work - it allows me to log in but constantly goes around in a loop, asking me to log in. So frustrating. So not worth the significant price increase. ;-(
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