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Employee Engagement Manager

Employee Engagement Manager

by NICE Ltd

2K ratings
380 reviews
💼 Business
📊 Productivity
Free

Details

  • Released
  • Updated
  • June 12, 2019
  • December 13, 2025

Features

Developer

NICE Ltd
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Employee Engagement Manager screenshot #1 for iPhone
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Employee Engagement Manager screenshot #3 for iPhone
Employee Engagement Manager screenshot #4 for iPhone
Employee Engagement Manager screenshot #5 for iPhone
Employee Engagement Manager screenshot #6 for iPhone
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Reviews summary↘︎
⭐380
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📝21+ tags
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🔄6+ apps
Alternatives↘︎
❓5 answered
FAQ↘︎
📦w/o updates
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About

Manage your contact center schedule with flexibility and control. This app allows frontline agents to self-manage their shifts, view hours, and request changes efficiently. Improve work-life balance by taking advantage of schedule optimization opportunities.

✓Self-service scheduling
✓24/7 schedule visibility
✓In-app approval flow for schedule changes
✓Shift swapping and trading
✓Add or give up hours/shifts
✓Optimized schedule change opportunities
Show original description

What users say

Summarized from real user reviews of Employee Engagement Manager. Based on 2K reviews and a 3.3/5 average, it highlights the 5 positives and 5 negatives reviewers mention most about this Productivity app.

Positive things

  • 🚀Convenient access to schedule
  • 🔒Secure with biometric login
  • 👍User-friendly interface
  • 👍Ability to manage schedule on-the-go
  • 🚀Helpful for checking schedule changes

Negative things

  • 🐛Frequent crashes and glitches
  • 🐛Blank screens and login issues
  • 🐛Inconsistent performance
  • 🐛Unreliable notifications
  • 🐛Difficult to use certain features
See all reviews

What's New in Employee Engagement Manager

3.7.0

December 13, 2025

Angular/iconic upgrade with bug fixes NiCE Rebranding

User reviews

Most RecentHighest RatedLowest Rated

Never loads

Always loads up blank
Tunamac11Tunamac11

This app should just be deleted from the App Store

This app is completely useless have to delete and reinstall when wanting to view schedule.
JC9874JC9874

Frustrating

Trash app. I’ve had to reset my password multiple times because it says contact admin even though my password is correct. Extremely frustrating when the app doesn’t work the same as the site.
coco wilscoco wils

Always blank

Always get a blank screen and it never fully loads. Sad because if I delete it and reinstall I have to go through hoops to enter company information which is a hassle to do. I don’t recommend this app at all….
coxxucoxxu

Worst

Not working properly. Have to delete and reload again. Fix this. I don’t recommend to anyone. The worst so
Sepahan.Sepahan.
See 375 more reviews

Developer apps

NiCE LTD
NiCE LTD

by NICE Ltd

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(1)

Free
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User experience

🐞

Reported Bugs

5 issues

App stops working after updates

Bug

Unable to log in or view schedule

Bug

Scheduling features not functioning properly

Bug

Inconsistent behavior across devices

Bug

Notification issues and delays

Bug
✨

Requested Features

5 requests

Add option to stay logged in

Feature

Integrate with device calendar

Feature

Improve shift trading/swapping functionality

Feature

Allow time off requests further in advance

Feature

Provide more detailed schedule change notifications

Feature

FAQ

What does the Employee Engagement Manager app do?

This app empowers frontline agents in contact centers to self-manage their schedules and activities. It provides visibility into hours and shifts, allows for quick schedule adjustments through an in-app approval flow, and offers opportunities to optimize work-life balance by swapping or trading shifts.

What are the key features of the Employee Engagement Manager app?

Key features include 24/7 self-service scheduling, greater control over schedule adjustments with an in-app approval process, and improved work-life balance through shift swapping, trading, or offering/taking extra hours. Schedule change opportunities are optimized based on operational needs.

Is the Employee Engagement Manager app free to use?

Based on the provided information, the app is free to use. There are no mentions of in-app purchases or subscription fees. However, its use is dependent on your contact center organization deploying and granting access to the NiCE EEM application.

Who is the target audience for this app?

The app is designed for frontline agents working in contact centers. It is intended for individuals who need to manage their work schedules, view their hours, and make changes to their shifts with flexibility and control.

How can this app help improve work-life balance?

The app facilitates better work-life balance by allowing agents to take advantage of schedule change opportunities. This includes the ability to add extra hours, swap or trade shifts with colleagues, or give up hours/shifts on short notice, all optimized to fit individual preferences and operational requirements.