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Employee Engagement Manager

Employee Engagement Manager

by NICE Ltd

2.3K ratings
386 reviews
💼 Business
📊 Productivity
Free

Details

Released
June 12, 2019
Updated
December 13, 2025

Features

Developer

NICE Ltd
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Employee Engagement Manager screenshot #1 for iPhone
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Employee Engagement Manager screenshot #6 for iPhone
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Reviews summary↘︎
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❓5 answered
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📦w/o updates
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About

Manage your contact center schedule with flexibility and control. This app allows frontline agents to self-manage their shifts, view hours, and request changes efficiently. Improve work-life balance by taking advantage of schedule optimization opportunities.

✓Self-service scheduling
✓24/7 schedule visibility
✓In-app approval flow for schedule changes
✓Shift swapping and trading
✓Add or give up hours/shifts
✓Optimized schedule change opportunities
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What users say about Employee Engagement Manager

Reviews of Employee Engagement Manager are mostly negative: the Productivity app is rated 3.2/5 from 2.3K App Store ratings. What users like most: convenient access to schedule, secure with biometric login. Top complaints: frequent crashes and glitches, blank screens and login issues. Summarized from real user reviews.

Positive things

  • 🚀Convenient access to schedule
  • 🔒Secure with biometric login
  • 👍User-friendly interface
  • 👍Ability to manage schedule on-the-go
  • 🚀Helpful for checking schedule changes

Negative things

  • 🐛Frequent crashes and glitches
  • 🐛Blank screens and login issues
  • 🐛Inconsistent performance
  • 🐛Unreliable notifications
  • 🐛Difficult to use certain features
See all reviews

What's New in Employee Engagement Manager

3.7.0

December 13, 2025

Angular/iconic upgrade with bug fixes NiCE Rebranding

User reviews

Most RecentHighest RatedLowest Rated

Can’t use android

Worst app around. Can’t use on android can’t use on the web if I am not at work!! Can’t see the full day when using on a iPhone!! Horrible app!!
Iphonesucks4Iphonesucks4

Access code

What access code? Where was it sent? Whom did you send it to? There was nothing to copy and paste from my employers end. Nothing in my email. Nothing text to my phone. Both my email and phone are linked to my EEM profile. And yet, here I stand with an app asking me for an access code I already gave it four years ago. The only way I have access is through a web browser and whatever update they did with that makes it nearly impossible to use.
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EmeraldAmnesiaEmeraldAmnesia

Worst system ever

This is terrible
dannyblurrdannyblurr

Never opens

Horrible app. It never loads, is a pain to navigate
Nickt56Nickt56

Horrible

THE WORST APP EVER. NEVER WORKS.
Sepahan.Sepahan.
See 381 more reviews

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NiCE LTD
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User experience

🐞

Reported Bugs

5 issues

App stops working after updates

Bug

Unable to log in or view schedule

Bug

Scheduling features not functioning properly

Bug

Inconsistent behavior across devices

Bug

Notification issues and delays

Bug
✨

Requested Features

5 requests

Add option to stay logged in

Feature

Integrate with device calendar

Feature

Improve shift trading/swapping functionality

Feature

Allow time off requests further in advance

Feature

Provide more detailed schedule change notifications

Feature

FAQ

What does the Employee Engagement Manager app do?

This app empowers frontline agents in contact centers to self-manage their schedules and activities. It provides visibility into hours and shifts, allows for quick schedule adjustments through an in-app approval flow, and offers opportunities to optimize work-life balance by swapping or trading shifts.

What are the key features of the Employee Engagement Manager app?

Key features include 24/7 self-service scheduling, greater control over schedule adjustments with an in-app approval process, and improved work-life balance through shift swapping, trading, or offering/taking extra hours. Schedule change opportunities are optimized based on operational needs.

Is the Employee Engagement Manager app free to use?

Based on the provided information, the app is free to use. There are no mentions of in-app purchases or subscription fees. However, its use is dependent on your contact center organization deploying and granting access to the NiCE EEM application.

Who is the target audience for this app?

The app is designed for frontline agents working in contact centers. It is intended for individuals who need to manage their work schedules, view their hours, and make changes to their shifts with flexibility and control.

How can this app help improve work-life balance?

The app facilitates better work-life balance by allowing agents to take advantage of schedule change opportunities. This includes the ability to add extra hours, swap or trade shifts with colleagues, or give up hours/shifts on short notice, all optimized to fit individual preferences and operational requirements.