Worst system ever
This is terrible
Never opens
Horrible app. It never loads, is a pain to navigate
Horrible
THE WORST APP EVER. NEVER WORKS.
It is total disaster
App Never works, horrible
Never loads
Always loads up blank
Free
About
Manage your contact center schedule with flexibility and control. This app allows frontline agents to self-manage their shifts, view hours, and request changes efficiently. Improve work-life balance by taking advantage of schedule optimization opportunities.
✓Self-service scheduling
✓24/7 schedule visibility
✓In-app approval flow for schedule changes
✓Shift swapping and trading
✓Add or give up hours/shifts
✓Optimized schedule change opportunities
Show original description
What users say
Summarized from real user reviews of Employee Engagement Manager. Based on 2.3K reviews and a 3.2/5 average, it highlights the 5 positives and 5 negatives reviewers mention most about this Productivity app.
Positive things
- 🚀Convenient access to schedule
- 🔒Secure with biometric login
- 👍User-friendly interface
- 👍Ability to manage schedule on-the-go
- 🚀Helpful for checking schedule changes
Negative things
- 🐛Frequent crashes and glitches
- 🐛Blank screens and login issues
- 🐛Inconsistent performance
- 🐛Unreliable notifications
- 🐛Difficult to use certain features
What's New in Employee Engagement Manager
3.7.0
December 13, 2025
Angular/iconic upgrade with bug fixes NiCE Rebranding
User reviews
Developer apps
User experience
🐞
Reported Bugs
5 issues
App stops working after updates
Unable to log in or view schedule
✨
Requested Features
5 requests
Add option to stay logged in
Feature
Integrate with device calendar
Feature
FAQ
What does the Employee Engagement Manager app do?
This app empowers frontline agents in contact centers to self-manage their schedules and activities. It provides visibility into hours and shifts, allows for quick schedule adjustments through an in-app approval flow, and offers opportunities to optimize work-life balance by swapping or trading shifts.
What are the key features of the Employee Engagement Manager app?
Key features include 24/7 self-service scheduling, greater control over schedule adjustments with an in-app approval process, and improved work-life balance through shift swapping, trading, or offering/taking extra hours. Schedule change opportunities are optimized based on operational needs.
Is the Employee Engagement Manager app free to use?
Based on the provided information, the app is free to use. There are no mentions of in-app purchases or subscription fees. However, its use is dependent on your contact center organization deploying and granting access to the NiCE EEM application.
Who is the target audience for this app?
The app is designed for frontline agents working in contact centers. It is intended for individuals who need to manage their work schedules, view their hours, and make changes to their shifts with flexibility and control.
How can this app help improve work-life balance?
The app facilitates better work-life balance by allowing agents to take advantage of schedule change opportunities. This includes the ability to add extra hours, swap or trade shifts with colleagues, or give up hours/shifts on short notice, all optimized to fit individual preferences and operational requirements.
