Manage your contact center schedule with flexibility and control. This app allows frontline agents to self-manage their shifts, view hours, and request changes efficiently. Improve work-life balance by taking advantage of schedule optimization opportunities.
Summarized from real user reviews of Employee Engagement Manager. Based on 2K reviews and a 3.3/5 average, it highlights the 5 positives and 5 negatives reviewers mention most about this Productivity app.
3.7.0
December 13, 2025
Angular/iconic upgrade with bug fixes NiCE Rebranding
5 issues
App stops working after updates
Unable to log in or view schedule
5 requests
Add option to stay logged in
Integrate with device calendar
This app empowers frontline agents in contact centers to self-manage their schedules and activities. It provides visibility into hours and shifts, allows for quick schedule adjustments through an in-app approval flow, and offers opportunities to optimize work-life balance by swapping or trading shifts.
Key features include 24/7 self-service scheduling, greater control over schedule adjustments with an in-app approval process, and improved work-life balance through shift swapping, trading, or offering/taking extra hours. Schedule change opportunities are optimized based on operational needs.
Based on the provided information, the app is free to use. There are no mentions of in-app purchases or subscription fees. However, its use is dependent on your contact center organization deploying and granting access to the NiCE EEM application.
The app is designed for frontline agents working in contact centers. It is intended for individuals who need to manage their work schedules, view their hours, and make changes to their shifts with flexibility and control.
The app facilitates better work-life balance by allowing agents to take advantage of schedule change opportunities. This includes the ability to add extra hours, swap or trade shifts with colleagues, or give up hours/shifts on short notice, all optimized to fit individual preferences and operational requirements.
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