Platform Issues
I’ve clicked “start investing” and gone through the process of setting up an investment account multiple times and it pushes me back to the same screen with no changes or addition of an investment account.
Investing your HSA should be a two-click process.
Investing your HSA should be a two-click process.
EEthan216712
Terrible Service
Worst in customer service, don’t know their own practices. Get a different story from each individual that you speak with. Some offer No help whatsoever. Call back. Do the waiting process…. DO NOT USE THE CALL BACK OPTION… They never call you back! Then hope the next person who answers will be helpful! Pathetic
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IGIts Turbo guy
Approval
Every single transaction, even when they are clearly from medical offices. CVS has been the only automatic approval. The amount of time this takes…I haven’t had to do this level of paperwork for Flex Benefits since the late nineties. Uggg
EIElementary ITRT
Not processing my claims for over 2 1/2 months!
I submitted 2 packets of multiple claims, registered mail, one on 6/24/26 & the other one mailed 7/11/26. Only have of my claims have been proceeded after days & hours of talking to your employees and supervisors. I don’t understand how you are allowed not to process my claims in the fashion in which your platform is based on? Are you just holding my money? Then I’ve tried with 4 different employees to help me register my bank account information for quicker payment, as of tonight not one employee has been able to asset. Then the information in the app does not match the website and so on. It’s been months since your employees promising me to get things corrected. I had to stop holding my breath. I want all my reimbursement checks expedited to me! Empower has had months to make things right. It’s time for heads need to roll.
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NCNot a happy client!!!
Difficult to Use
Empower is not easy to use. The App is not easy to navigate. They want a ton of receipts/ documentation in order for me yo use MY $$.
YYpsi48198
