Try Using Your App Like a Customer
I have never experienced such a wonky, overburdened, complicated, non-intuitive and user UNfriendly!!!
Small issue - when entering the generated MFA code into the app, it NEVER autocompletes!! It never defaults to my numeric “keyboard” screen (using an iPhone 14) meaning I must toggle back and forth between the app screen and my numeric keyboard for EACH of your number “blocks”. I use MFA on all my banking, credit and Schwab investments and your app is the WORST AND MOST TIME CONSUMING!!!
2nd issue - why do I continually have a NON-deletable message asking me to contribute to my HSA???? I’m 66.5 years old on MediCare and can no longer contribute to an HSA by law!!!!
When logging out of the app, the secondary demand screen, “Do you really want to logout?” Are you kidding me?! Of course I’m sure…! The question feels like you think I don’t understand what I’m doing!!! I own and operate a small business and have designed, built and edited websites and visited and fully navigated tens of thousands of websites and apps and by far, your app is in the bottom 1% for navigability, intuitiveness and easy, common sense ease of use.
It takes so many clicks to get to where I want to be. You send an email notice that I have a message or a statement available, yet that message does not contain that simple message or an easily followable link or an attachment.
It also feels like a Marketing Executive had a hand in designing the app to encourage me to spend more time within the app and possibly make more trades or change how your company handles my money. Perhaps that contributes to the ‘wonkiness’.
I understand an HSA account is a government “designed” / sanctioned monetary instrument, but so is my SEP IRA at Charles Schwab and there app / website is light years beyond yours!!!!
My collective 50+ years of work / management experience (amassing a seven figure net worth) (and the past 30 years as a special events producer) has taught me to always see things through the eyes of my customers, and subsequently through the eyes of their guests, sponsors and their clients. It’s amazing what you will see…!
Thank you for reading,
Guy David Wagner
Small issue - when entering the generated MFA code into the app, it NEVER autocompletes!! It never defaults to my numeric “keyboard” screen (using an iPhone 14) meaning I must toggle back and forth between the app screen and my numeric keyboard for EACH of your number “blocks”. I use MFA on all my banking, credit and Schwab investments and your app is the WORST AND MOST TIME CONSUMING!!!
2nd issue - why do I continually have a NON-deletable message asking me to contribute to my HSA???? I’m 66.5 years old on MediCare and can no longer contribute to an HSA by law!!!!
When logging out of the app, the secondary demand screen, “Do you really want to logout?” Are you kidding me?! Of course I’m sure…! The question feels like you think I don’t understand what I’m doing!!! I own and operate a small business and have designed, built and edited websites and visited and fully navigated tens of thousands of websites and apps and by far, your app is in the bottom 1% for navigability, intuitiveness and easy, common sense ease of use.
It takes so many clicks to get to where I want to be. You send an email notice that I have a message or a statement available, yet that message does not contain that simple message or an easily followable link or an attachment.
It also feels like a Marketing Executive had a hand in designing the app to encourage me to spend more time within the app and possibly make more trades or change how your company handles my money. Perhaps that contributes to the ‘wonkiness’.
I understand an HSA account is a government “designed” / sanctioned monetary instrument, but so is my SEP IRA at Charles Schwab and there app / website is light years beyond yours!!!!
My collective 50+ years of work / management experience (amassing a seven figure net worth) (and the past 30 years as a special events producer) has taught me to always see things through the eyes of my customers, and subsequently through the eyes of their guests, sponsors and their clients. It’s amazing what you will see…!
Thank you for reading,
Guy David Wagner
Show more
ASArbiter of Style
Latest update
After the latest update the app no longer lets me log in. Neither through Face ID or password. I know my password is correct because I can get into the website. Even so, if I try to reset my password I get a message that says “something went wrong” which is not very helpful.
M7Moonshine 76
Horrible Company and App
Avoid at all cost. Just look into account fees and their ridiculous cancel methods
NNolander117
Nice features but slow
Functionality and features are nice, but data feed is slow to respond.
Iivan2pokerher
App has stopped working
The app has stopped working and will not allow you to login or connect at all. I attempted to contact your customer service team and they are lost as well. Hopefully a bad review here will get some traction.
Llwsager
