Yikes
Yikes
The pick plus is an absolute joke
I honestly hope this review can cost this company money. If you are employer thinking please do not and save yourself a ton of absolute incompetence if you want your job to take five times longer than it used to this is the greatest company on the planet.
Compatibility
The voice features doesn't work on the iPhone SE 2022 models. Please fix.
Compatibility
The voice features on Newer iPhone models don't work. Our tech guy at our warehouse talked to 6 different encompass people and their answers are all the same. "IDK"
New ‘update’ makes picking atrocious
The ‘Pick+’ that has replaced the traditional pick application has made the warehouse team want to tear their hair out. The QA team who approved this and didn’t leave the old method has lost touch with the consumers; Text to speech is stuck on slowest, overly complicated with no new benefits, speech overrides all other audio output, and more that we are discovering as we work through this ‘new’ update. The team who pushed this update obviously don’t work with the application regularly.
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In/Out of Stock Filter
How is there no way to filter out 0 quantity SKUs from search results? is there really no way to screen that and only show what’s in stock at any moment?
Don’t update the latest iOS update
Once you update the latest iOS, update, it breaks the user experience in the browser.
Gets orders done, could use some interface updating.
I use this app for my job, and it’s very useful for inputting orders. Navigating between pages is easy, but the interface could benefit from some modern updates, particularly with the item images and the overall fluidity of the app.
Tech Support is useless
I’ve been having issues for weeks where PDFs won’t load in incentives, encompass claims they can’t reproduce this issue. Multiple people within our company are having this problem.
Camera scanner needs updating!!!!!
The camera scanner won't scan most upcs when using the new iPhone 15. Please fix this. It keeps downgrading the picture blurring the barcode lines.
Stop Updating
Every update makes me dislike this app more and more.
Issues with iOS 17
After updating iOS to number 17 and downloading the latest version of encompass at coaches all the time saying icons, don’t exist, then resets And needs to re-upload database
bluetooth/voice picking
I think something is wrong with the voice picking. I turn off all voice settings and press the mic intil a line through shows but still stays active.
Also cant use my headphones while picking a order it cuts out my connection. please fix…
Also cant use my headphones while picking a order it cuts out my connection. please fix…
Negative inventories
Please give us the option to input negative inventories like before. Our company doesn’t count inventory the way Encompass wants us to and it would benefit to be more flexible in letting companies count negative inventories if they so choose. The app has gone downhill since they took that function away. Hopefully we switch to something else soon.
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Delete old packs out of your route book
Love the app just wish it was a way to delete packages that I do not use in certain accounts…..
Bad app
I hate having to click every stop when I download my route to see what they are, especially because you can’t back out without being prompted. Also search functionality between multiple stops is non existent.
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Negative Inventories
When I first started selling we had the ability to key in negative inventories when product was empty from the shelf. Sadly it’s been gone for several months now, I’ve lost track of how long. But it stands to reason that the use of such a simple action is dearly missed amongst our team.
Whether the product was empty due to warehouse issues or someone’s own mistake it served as a useful tool in ensuring the outs were mitigated in future orders.
Please give us back the ability to put in negative inventories. Please.
Whether the product was empty due to warehouse issues or someone’s own mistake it served as a useful tool in ensuring the outs were mitigated in future orders.
Please give us back the ability to put in negative inventories. Please.
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Updates…
Every update makes me dislike this app more and more.
Missing location.
Hello! Please bring back the user location blip and the button on the top right corner of the map that allows you to find your location. Without it it becomes difficult to figure out where you are or what customers are closest when not familiar with the areas. That’s the biggest complaint so far from this new app. Thanks!
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