Encrypted Email Reviews: Is It Legit?

Customer Experience

Positive experience46.3% of reviews
Neutral13.8% of reviews
Negative experience39.9% of reviews

~ Based on 1,735 written reviews from the US App Store.

What users say about Encrypted Email

Is Encrypted Email Safe?

Encrypted Email - Proton Mail appears safe based on user ratings. AppsHunter Safety Score for Encrypted Email is 95/100.

This assessment is based on 50,508 user ratings, with an App Store average of 4.8/5.

Safety Analysis

94.4% of ratings point to a safe experience
2.1% of ratings suggest some concerns
3.5% of ratings point to a risky experience

~ Based on 50,483 App Store ratings for Encrypted Email.

Is Encrypted Email Legit?

Encrypted Email - Proton Mail appears to be a legitimate app. AppsHunter Legitimacy Score for Encrypted Email is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Questions about CEO

Generally like the Proton apps, but some recent coverage of the CEO has me on the fence about using them going forward.

Best Ever

Best email ever - ban Gmail please

Insane

It’s 2026 and their PC app doesn’t have a minimise to system tray option

Please support iPhone Duo

App looks horrible on Duo. There are simple, obvious changes you could easily make to support the Duo. By supporting the Duo you will get most of the way there to supporting the iPad as well.

No duo support…

No stars.

Not using

I need to delete my account with proton as I am not using it any mote and have stopped payments from today

I used your emails retry little and in the pteasent times don’t see the point of paying for something I don’t use. At almost 74, ever penny saved!

Toxic company

I like my secure email code lovingly handcrafted and penetrated before release, thanks. Left Gmail to get away from AI and it seems we’ve merely gone from fire to pan.

Email without a peeping AI

Proton mail is just a email provider is like saying a Tiger is just a cat. Built for security Proton delivers trust and blocks people from seeing you private emails. In my game, thats solid gold to me!

“Perception is more important than the truth

the truth doesn't matter if you don't win on perception." - Proton CEO

Not privacy or security focused. Probably hasn’t been for a while, and willing to lie about it. Toxic, AI-driven company led by a CEO deep in AI-psychosis and even said security testing is “BS and loser thinking.” Their modus operandi is go fast to make money, and who cares about breaking stuff. Look up Proton CEO Andy Yen and his recently-published comments.

For anyone looking for a secure, user & privacy-oriented email alternative, continue your search.
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Can't paste multiple comma delimited emails.

Hope this can get fixed somehow. I'm also unable to delete a draft from my drafts folder. It says it was deleted but it remains.

Also the search function is not working as well as the web app version.

Vibe coded shovel ware

The app has never been particularly good but its recent decline in speed and stability makes a lot more sense now that the leaderships need AI psychosis has been made public. I’m not sure secure is the word I’d use for code that no human has written or reviewed and I’m certainly not going to be trusting my email to it for a second longer than necessary
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Proton supports censorship

CEO tells his employees that they have loser mentality because employees want to have more time reviewing the safety features of the app. CEO Andy also thinks that perception is more important than truth. CEO Andy starts to censor negative comments on community forums and pretends nothing ever happens. I cannot trust this company anymore. They say they make tools to fight against censorship, but Andy’s actions proves that he supports the idea of censorship, what a hypocrite.
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CEO using AI

The CEO of proton is pushing his employees to "vibecode" with AI so I will be looking for alternative apps to use. AI coding is literally the worst because it doesnt try to reduce the lines of redundant code and then the coders dont aCTUALLY know what their code is so they cant FIX IT if something breaks. I will be avoiding updating these apps as long as possible
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Great app..... but the future does not look bright

The app is solid... for now.... the company isn't though

So, for context, the CEO recently started bullying employees for not using AI to write all the code, the CFO wrote an AI manifesto. The CEO also tried to do a "reinterview" process, in hopes to fire every employee that didn't use AI.

For a privacy and security based service, using AI to do all the coding to rush a product isn't good. LLMs by design make code as generic as possible.. which is much easier to attack.

Unless some miracle U-turn happens... the future for Proton isn't looking very bright, please take your business elsewhere, or at the very least, until the CEO gets his head out of the AI bong cloud
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Concerning Reports

I’ve heard the issues with the CEO and his reckless push toward deeper AI usage at the cost of workers despite the many security concerns and quality concerns relayed by staff. If Proton continues in this direction, I will be cancelling subscription.

Security-focused app from company that thinks security is for losers

Can’t believe how badly this company misunderstands its customer base. Security is loudly being deprioritized in order to push LLM slop at a faster rate. Missing basic features that are being trickled back to us piecemeal as “ai”.

Was good, but despicable CEO

Can’t justify keeping this app, or any of the other proton products, with how out of touch and cruel Andy Yen is. Will be going elsewhere and encouraging everyone I’d gotten to make the switch to proton to do leave as well.

I hate what was uncovered of the CEO of Proton

I switched from Gmail to Proton because I thought Proton was an amazing company focused on Security BUT the scandal that got exposed this week will make me terminate my Family Plan!

You cannot trust Proton for Security when its CEO is that incompetent and is forcing employees to PRIORITIZE AI over Security.
😡
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Be careful

They locked me out of my account and refused to help me. Absolutely insane.

Doesn’t show email messages

An email that won’t show the text messages is pretty pointless and that’s what happens with some of these messages. It shows the salutation and nothing else on both the iPhone and iPad apps making the app pretty useless.