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Enel Clientes Colombia

Enel Clientes Colombia

by Enel Colombia S.A. ESP

769 ratings
79 reviews
💼 Business
📊 Productivity

Details

Released
March 4, 2014
Updated
October 6, 2026

Features

Developer

Enel Colombia S.A. ESP
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Enel Clientes Colombia screenshot #1 for iPhone
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Enel Clientes Colombia screenshot #5 for iPhone
Enel Clientes Colombia screenshot #6 for iPhone
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Reviews summary↘︎
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About

Manage your electricity account with ease. Check your balance, download bills, make secure payments, and track your energy consumption history. Report service issues and stay informed about scheduled maintenance.

✓Check account status and payment details
✓Download PDF bills and view history
✓Secure bill payment via PSE
✓Track energy consumption history
✓Request payment plans
✓Report service failures
✓Receive notifications
Show original description

What users say about Enel Clientes Colombia

Reviews of Enel Clientes Colombia are mostly negative: the Business app is rated 4.6/5 from 769 App Store ratings. What users like most: service fast, easy, and secure, very good app. Top complaints: constant app crashes, website not showing invoices. Summarized from real user reviews.

Positive things

  • 👍Service fast, easy, and secure
  • 👍Very good app

Negative things

  • 🐛Constant app crashes
  • 🐛Website not showing invoices
  • 🐛Cannot add accounts
  • 🐛Poor maintenance
  • 🐛App not working outside Colombia
  • 🐛App doesn't open
  • 🐛Incomplete PDF receipts
  • 🐛App broken after update
  • 🐛Unstable application
  • 🐛Cannot communicate with user
  • 🐛Difficult payment process
  • 🐛App not working for payments
  • 🐛Transaction interrupted, unclear payment status
  • 🐛No response to service failure report
  • 🐛Incorrect billing information sent
  • 🐛Cannot pay with credit card
  • 🐛Monthly supply failures
  • 🐛Difficult to pay, error messages
  • 🐛Cannot register failures
  • 🐛App closes unexpectedly
  • 🐛Cannot register or log in
  • 🐛Cannot reset account
  • 🐛App not decent for management
See all reviews

What's New in Enel Clientes Colombia

6.0.32

October 6, 2026

Mejoras generales

User reviews

Most RecentHighest RatedLowest Rated

Pésimo servicio

La plataforma siempre está caída. Es muy complicado pagar por pse. Se cae siempre la transacción. Se llega hasta el final y al momento de cancelar, se cae la operación. Complicado.
MJBD2026MJBD2026

Disponibilidad y velocidad

Muy lento el cargue de la información y movimiento dentro de la app. Muchas veces no está
funcionando correctamente
BibigutiBibiguti

Servicio deficiente

Los cortes de luz son frecuentes, lo único que llega a tiempo es la factura
Alexcb 1Alexcb 1

App mala

La app es mala. Imposible bajar las facturas
estebanmaldoestebanmaldo

Kool

Fácil, dinámica con oportunidad de mejora pero buena
Gilo1979Gilo1979
See 74 more reviews

User experience

🐞

Reported Bugs

20 issues

App crashes frequently

Bug

Website does not display invoices

Bug

Unable to add accounts

Bug

App not functional outside Colombia

Bug

App does not open or crashes on startup

Bug

PDF receipts are incomplete

Bug

App broken after update

Bug

Application is unstable

Bug

Cannot communicate issues through the app

Bug

Payment process is difficult and error-prone

Bug

App does not allow payments

Bug

Transaction errors lead to unclear payment status

Bug

No response to service failure reports

Bug

Incorrect billing information sent to users

Bug

Credit card payments not supported

Bug

App does not allow registering failures

Bug

App closes unexpectedly

Bug

Cannot register or log in to the app

Bug

Unable to reset account credentials

Bug

App is not user-friendly for management

Bug
✨

Requested Features

2 requests

Remember user and password

Feature

Alerts for scheduled maintenance

Feature

FAQ

What can I do with the Enel Clientes Colombia app?

The app allows you to check your account status, view outstanding balances, and see payment deadlines. You can also download your current and past electricity bills in PDF format, make secure payments using PSE, and track your energy consumption history for up to a year.

How do I pay my electricity bill through the app?

You can pay your electricity bill securely within the app using PSE, a popular payment gateway in Colombia. The app also provides a history of your past payments for easy reference.

Can I report service issues or outages with this app?

Yes, you can report electricity service failures directly through the app. You can also track the progress of the service restoration to ensure your supply is re-established.

Is the Enel Clientes Colombia app free to use?

Yes, the app is free to download and use. There are no charges for managing your account, viewing bills, or making payments through the application.

What information can I see about my energy consumption?

You can review your energy consumption history for up to one year. If you have a smart meter, you can access detailed breakdowns of your consumption by month, week, and even by time slots.