Does not work
The app never connects to the EEG sensors, fails every time. It worked with the desktop app before the company purposefully broke that, and it used to work with the old version of this app, too. 💔
Bumpy ride, they continue to improve
Keep seeing good updates and growth. Will continue to use and see benefits.
No Support
I loved the headphones and app but when your headphones get a bug or any other complication, you’re on your own. The app says to contact support if my headphones remain unable to detect EEG, and I’d love to get some help.
Good luck.
I’m on the hunt for a similar product with some form of customer service…
How a company deals with and supports its current customers and subscribers provides great insight into how that company views its existing customers. Unfortunately, in a time where scams are everywhere and reputation is of little concern, it is increasingly difficult to uncover businesses that seek to partner with their customers, provide great service, and maintain a mutually beneficial relationship for an extended period of time. 👎🏼😒🤬
Good luck.
I’m on the hunt for a similar product with some form of customer service…
How a company deals with and supports its current customers and subscribers provides great insight into how that company views its existing customers. Unfortunately, in a time where scams are everywhere and reputation is of little concern, it is increasingly difficult to uncover businesses that seek to partner with their customers, provide great service, and maintain a mutually beneficial relationship for an extended period of time. 👎🏼😒🤬
Show more
Disappointing
Cool produce until it doesn’t work. Pointless if your headphones aren’t reading (happens more than half the time) especially when app music is supposed to sink to ur brainwaves states in real time. Real disappointment
Product/ customer service
2 stars because I love the earphones, literally saves me, but mine stopped working, have a mind altering feedback. I’ve submitted tickets, no resolution, and I’m still paying for them, as I choose to pay overtime. Experienced an extremely difficult time in my life where these helped significantly.. unfortunately, they haven’t worked for longer than they worked, no one will help guide me, so I’m paying for a product i desperately need, but does not work. And again.. feel lost, overwhelmed, and un supported.. I even was buying these for me while team, but after the lack of service, I’m looking for an alternative as soon as I get over the guilt of investing in my well being.
Show more
