New update 5/2026
The new update makes signing the soap notes nearly impossible. I will swipe the whole scream right, not save it, then you can’t get back into it. I created the same note 3 times then gave up, saved as draft, then went back in and did my best print but even that was challenging. With having to do notes every 2.5 hours this is just another inconvenience that makes our job harder and takes more time away from our clients.
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Easy to use
It is mostly easy to use, keeps my data and my notes. Makes my job easier.
Bright and a bit buggy
The app having a white background hurts my eyes. I would like a dark mode option.
Also, whenever my BCBA’s SOAP Note is ahead of mine, it doesn’t load their note and makes it to where I can’t look at my drafts or other notes.
Also, whenever my BCBA’s SOAP Note is ahead of mine, it doesn’t load their note and makes it to where I can’t look at my drafts or other notes.
This app his awful!
Session notes dont publish, data doesnt save, pages spin nonstop, notes spin on the phone and never open, waiting 10 minutes to save something and then get an oops message. Pls if you have more than 1 client or employee, dont waste your money. Catalyst is not what it used to be. Its a joke and robbery in broad daylight. Plus, NO ONE actually helps. They pretend they will and then nothing ever changes. Stay away.
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Not worth it
Have to use it for work but it’s often times glitching and makes data collection harder than if it was pen and paper. Data doesn’t save, occasionally soap notes disappear. Not something I would recommend to my employer if I had any say.
Update for iPhone 15/16
I’m unable to scroll down to the bottom of my clients’ targets and select the last target on the page because it’s cut off.
Soap notes not syncing
Soap notes and anecdotal notes are not saving at the end of session, when attempting to make a note it will crash and open previous therapists note somehow. Very inconvenient and unfortunate after session for things to not work or data to be lost. Even with updates these are not being fixed.
Login failure
When trying to login to the app on an IPad it does not work. We have attempted to delete the app, restart the iPad, wipe the iPad and start over, and several other things. Nothing has worked for us and there hasn’t been a way to contact anyone for help.
Huge problem with timers
Every time I set any timer in the app, the app refreshes as soon as I turn my phone off. There are some programs with timers that go on for 60 minutes. When I am working 1:1 with a client and have to log in, click on the client, and then target behaviors, it takes precious time out of therapy. It is even more difficult since I work with younger kids, and they are constantly on the move. Having to log into Catalyst 50 times in an hour is ridiculous. Please fix this issue.
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Works ok still has bugs
So overall it has worked ok for us. It definitely still has bugs. My clients work keeps disappearing on my end and so do the soap notes. Most of it is still in the main program so that is obviously important but I also need to be Adele to review what I’ve done with my clients and what still needs to be done.
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Response from developer
Sorry to hear you were experiencing with the software. Hopefully your experience has improved since the time this review was submitted. Please make sure to update to the latest version of the app in the App store for all the latest bug fixes, and reach out to catalystsupport@therapybrands.com if you're still experiencing any issues.
Works 60% of the time every time.
Very unreliable app with constant issues
So many glitches
This program is in desperate need of attention. It constantly freezes and glitches and the sync option hardly ever works right. I hate this app! It’s the worst part of my job having to navigate this useless and broken system.
Response from developer
I'm sorry to hear you're having issues with the Catalyst app. Please reach out to our support team at catalystsupport@therapybrands.com. They can help look into any issues you're facing and make sure you're on the latest version.
Not user friendly.
Just downloaded app , having no prior history and it’s not letting me create a profile as a new user .
Won’t open
This app was working great on my iPad. Now it won’t open at all.
It’s always glitching
Catalyst needs to be updated. Every other day, targets take forever to synchronize. The only way to fix it it’s to delete the app. The other glitch prevents me to add students forcing me to delete the app as well.
Terrible
Soap notes doesn’t load.
Could be so great but not
So many issues for an app that could be so great. Having to completely delete the app so I can add new clients into the queue. Soap notes taking 30+ minutes to load.
This critical app barely works
This app is barely functional. Syncing and fetching data take several minutes. Staff often have to uninstall and reinstall the app to get clients to show up. Data recently taken often disappears. Looks far better than the old app but functions much worse.
Response from developer
Very sorry that you experienced the issue with needing to reinstall the app. This should be resolved in our latest version. Please be sure to upgrade if you haven't already, and reach out to catalystsupport@therapybrands.com with more information about the other issues you're facing so we can provide a resolution.
Glitches
Every time a new user adds their account and then tries to add a client, the search bar says “queued” and will not progress from that. I often have to delete the app, redownload it, and then go through the entire process all over again. It takes time away from sessions that could be ran.
Interval/ duration timers
Can you please make another update for timers? Everytime I start a timer and leave the timer to look at other programs or leave the app it fully restarts the app and I have to log back in. A lil bug y’all should work on thanks!
