Connectivity useless
The app keeps failing, fault message to say can’t connect to the internet. The charger itself can’t connect to the WiFi. Such a useless system.
Smart charger turned dumb
EO have just turned off the smart capabilities of chargers installed in homes all around the country. With no compensation or compassion they’ve just dismissed their customers. The chat I had with them online about this was disgusting and came with a “we don’t care” attitude. I will never use EO for anything and didn’t consider them when leading a project to install multiple chargers at our workplace recently. Avoid!
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Stopped working
Stopped working. Deleted the app and reinstalled but same error message saying I need to be connected to a network…which I am
Underhand don’t buy!
Why have they stopped supporting this for their product which is just four years old? It is now just a dumb charger with no control. I would never buy EO again!
Poor customer service
No understanding of how to look after customer who have purchased their product.
Mini Pro 2 Failed Regulations
Bought my charger in 2021. What EO didn’t tell me was that it failed regulations in 2022, and would be phased out with the app no longer supported from Nov 25 onwards. Problem is that I was only notified earlier this year and naturally the guarantee had run out. Very unprofessional of this company not to replace it whilst it was under guarantee and knowing it had failed to meet UK regulations - took my money and the Government grant and left me with a useless EV charger which I am having to replace.
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App freezes
Would give no stars if possible. Unfortunately you need to use this App with the EO charger - it Freezes each time I use it on my Iphone and even though I am connected to the WiFi I get a message that I am not connected to WiFi so basically can’t set it to charge. Support doesn’t care and nor does the Company. Absolutely useless. Wish I’d bought from one of their competitors who care about their customers.
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Very basic and freezes
The eo is outdated and freezes on my Apple phone and there are no other alternatives
App was basic, hardware support terrible
Had the EO mini Pro 2 for over 4 years. It would fail to charge on regular basis and engineers replaced most components without improvement. Then out of warranty so stuck with temperamental unit. Now the company is removing software support, meaning it is now a dumb charger. No schedule, no app control. Thankfully ‘openeo’ exists - look on github for replacement software. Wont ever buy from EO again.
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Functionality being removed
EDIT 2025-07 after owning this unit for 2½ years, the company is withdrawing all support, including being able to control it through the app. Will never buy from them again.
ORIGINAL Setup was hard to follow and had Wi-Fi dialogs regularly interrupting it. Crashed multiple times for both me and sparky (possibly because unit was busy doing its own secret thing?) App itself is clunky, regularly logs me out, and doesn’t explain why it wants to know my vehicle or address. Dislike how unit itself does autonomous software updates. On the plus side, has been reliable for scheduling and controlling charge.
ORIGINAL Setup was hard to follow and had Wi-Fi dialogs regularly interrupting it. Crashed multiple times for both me and sparky (possibly because unit was busy doing its own secret thing?) App itself is clunky, regularly logs me out, and doesn’t explain why it wants to know my vehicle or address. Dislike how unit itself does autonomous software updates. On the plus side, has been reliable for scheduling and controlling charge.
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Functionality being removed
Setup was hard to follow and had Wi-Fi dialogs regularly interrupting it. Crashed multiple times for both me and sparky (possibly because unit was busy doing its own secret thing?) App itself is clunky, regularly logs me out, and doesn’t explain why it wants to know my vehicle or address. Dislike how unit itself does autonomous software updates. On the plus side, has been reliable for scheduling and controlling charge.
2025-07 after owning this unit for 2½ years, the company is withdrawing all support, including being able to control it through the app. Will never buy from them again.
2025-07 after owning this unit for 2½ years, the company is withdrawing all support, including being able to control it through the app. Will never buy from them again.
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Installer couldn’t connect phone app to the Charger
All electrically connected and verified all good. Powered up, found the WiFi SSID transmitted from the charger unit but couldn’t log into to it, password missing or incorrect. Installed an alternative make of charger that all connected first time.
EO mini pro v2 incompatible with app?
The app asks me to scan the QR code but my model doesn't have one so the app is useless to me
Charger does not find Wi-Fi now
Had the app for 2 years with a few issues but the charger cannot find my Wi-Fi so it has gone from an almost smart charger to a dumb one. I have to manually turn on the charger at midnight to get the cheap rate.
Helpdesk of no help
Helpdesk of no help
Poor updated
We were happy with the app until we purchased a Kia EV5 which is not available as a vehicle type. After contacting support I was further disappointed with their response which gas left me unsure where to go from here. Response
Updates will still be supported for the apps, we are unaware which vehicles will be added with future updates
and when they will roll out. Please keep an eye out for future updates.
Regards,
EO Technical Support
Updates will still be supported for the apps, we are unaware which vehicles will be added with future updates
and when they will roll out. Please keep an eye out for future updates.
Regards,
EO Technical Support
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App doesn’t work at all
Rewriting what was already a 1 star review now in Dec 2024.
Had this charger and app for almost 2 years and it’s been nothing but headaches. I’m now at a point where the app doesn’t even recognise that my car is plugged in. This app and charger on several occasions now has cost me money as it’s started charging outside of the off peak charging times that I’ve set in the app. I’ve even locked the charger and it still continues to charge the car. I have to go into my car setting to delay charging until that time, which works but I shouldn’t have to. All EV chargers are required to be “smart” but this one is far from it. If it wasn’t going to cost he hundreds of £s then I’d swap to another charger because this one and it’s app are terrible.
Had this charger and app for almost 2 years and it’s been nothing but headaches. I’m now at a point where the app doesn’t even recognise that my car is plugged in. This app and charger on several occasions now has cost me money as it’s started charging outside of the off peak charging times that I’ve set in the app. I’ve even locked the charger and it still continues to charge the car. I have to go into my car setting to delay charging until that time, which works but I shouldn’t have to. All EV chargers are required to be “smart” but this one is far from it. If it wasn’t going to cost he hundreds of £s then I’d swap to another charger because this one and it’s app are terrible.
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Charger and app communication problems
It seems this is not supported anymore as getting registration error thus making the hardware useless.
The physical charger itself works well, however it is let down with the app only interface. The app itself are fairly rudimentary, but functional.
The only interaction with your charger is through their cloud based server and that is where the real frustrations start. It frequently says the charger is offline, needing to reset wifi settings. It lack a direct UI based interface for these episodes or for when wifi services are down.
The physical charger itself works well, however it is let down with the app only interface. The app itself are fairly rudimentary, but functional.
The only interaction with your charger is through their cloud based server and that is where the real frustrations start. It frequently says the charger is offline, needing to reset wifi settings. It lack a direct UI based interface for these episodes or for when wifi services are down.
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Charger and app communication problems
It seems this is not supported anymore as getting registration error thus making the hardware useless.
Save yourself trouble by not getting an EO car charger in the first place.
Save yourself trouble by not getting an EO car charger in the first place.
Avoid!
Installed this 4 years ago and had a total nightmare with getting it up and running. It nearly ruined my conversion to EV - I was within an ace of going back to petrol. The QR code read which starts the installation failed time after time after….you get the idea. And the installation always took ages. If the charger went off line (which it frequently did at first) EO had to delete it completely from their registry to allow me to re-install it from the beginning to get it back on line. (This was their only solution and it happened so often it gave me chronic insomnia.) Altering the charge schedule involves silly toggles and chevrons that make no sense and the timing options are half hidden behind dialogue boxes. It still mysteriously goes off line for no definable reason but at least I haven’t had to re install it recently. But I was astonished to find that no update is available since 2.4.1 - come on EO surely you can improve on this. The mini pro charger itself is solid and easy to use but because of the app - AVOID please at all costs!
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Garbage product
Don’t know how these are so popular. The install was done and the installer couldn’t get the app working. Support had to raise a ticket, so can’t use the socket and will need to pay for another days work. Ridiculous, EO is not a good company. Buy something better.
