Hard work
Man this app is hard work to use and seems to have little control over what you are doing. My car didn’t charge over night for some reason, pressed the boost button but now cannot stop it charging as there is no stop button. Feels like they want you to use the more expensive tariff by making you not want to use this poor app. Disappointed Eon.
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Stop Auto Activate
This app was fine, worked with my Tesla and GivEnergy Charger when I needed to charge the car from the Grid. But I have to deactivate the Smart Schedule if I want my car to charge from excess Solar, a recent change seems to keeps switching smart schedule back on which stops the car drawing charge. Which then means my excess Solar goes to the grid which I don’t get paid for. Why?
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Works
Not a perfect integration with my project EV charger, which needs replugging regularly, but this is likely not the fault of the app. The benefit of getting cheap power for the whole house during daytime charging sessions makes this well worth persisting with.
Slow to connect to vehicle
App is so slow to connect and communicate with Tesla often charging for 20mins or 1-2kWh of peak usage before stopping and setting up smart charging schedule. Usually need to open the app to force it to refresh. Smart schedule also frequently changes during the one session making it pointless and hard to see the benefit of the lower tariff when managing household power use.
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Atrocious
I switched to eon smart next tariff to save money on charging my new ev. I have tried for days to get this app to work correctly. I put my ohme charger in dumb mode, put my Skoda app settings to default. Set my settings that I wanted on the eon app. It thankfully recognised the car was plugged in and it also created a schedule for me. When the time came it started charging for a few minutes and then stopped. It then started again a bit later on and then stopped. At this point the car wouldn’t have been ready even if it had charged continuously. Morning came and my battery was at 40% from 38. I had asked for 80. I’ve given up and just used the ohme app. Yes I’ll miss out on off peak charges during some peak times but I can’t risk the car not charging. This app is flakier than a well known Cadbury bar. It’s not fit for purpose.
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Please fix this🙏
I love the Smart Tariff idea, but the app constantly changes its mind at the last minute making the use of cheap rate difficult. Best to program the car to stick to 12-6 and ignore the app!
Vestal charger
Experienced various problems in getting a connection to my new WiFi recently installed. Tried the respective 8 part system, but always ran out of time. However with help from one of the team based in Majorca, he guided me through at ease and I m now connected to both the Drive app and the Next Home app. Let’s all hope that the scheduled system is up and running soon.
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Buggy and unreliable
EV charging number 1 rule has to be to provide a reliable charging experience. This is not. Horrible experience.
Don’t bother that loading it
Absolute waste of time, no clear instructions.
Get new developers for the app or sack the ones that are developing it
Get new developers for the app or sack the ones that are developing it
Vehicle connection issues
The app in son to bad, but the connection issues with EV persisting. I’ve plugged my EV at 10am, it’s 2 pm and the status is still showing the vehicle is unplugged. You go to FAQ where there is a lot of topics covered, but this one (which look to be a problem for many people) is not there. There is also no direct link (chat option) for support. You can reconnect the vehicles, but that is a major pain then you have 2 vehicles managed in one app. This is the main functionality of the app and it should just work!
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Over running
Very disappointed in your app it’s supposed to charge at cheapest time of the day but mine started early then stopped started again after approximately 2.5hr it’s like that all night and I have to pay the extra charge time from 6.am - 7.am (why.)
Useless App
Does not show any data about Solar. Worth NO STARS
Constantly breaks
Why can’t these people leave things alone… the app stopped detecting the car was connecting so I was charging at the peak rate.
I go to resync the vehicle, you now want my milage and VIN?
You at to plug in the vehicle but then say it must be turned off. It’s always on in some form.
Fix your app.
I go to resync the vehicle, you now want my milage and VIN?
You at to plug in the vehicle but then say it must be turned off. It’s always on in some form.
Fix your app.
Rubbish app
Only getting 1 star
No Vestel Charger Integration
Change over from Eon Home App to Eon Next Home app has made the Vestel charger totally uncontrollable and with no end date as to when it will be integrated. It was seamless before and now I have to rely on a convoluted set of steps to unreliably charge in the right window.
Lost for words
Firstly a one star is being kind as it should be a zero.
I’ve had the new app for an about a week now and I’ve tried about 5 times to reinstall the app hoping something might be reset or fixed.
It takes forever to even realise your car is plugged in and then you set your schedule to charge and of course zero charge every time.
I rely on my car as a professional driver and am now paying off peak force charging rates or fast charge services.
Made a complaint via the app also a few days ago and had no response.
Absolute joke.
Avoid at all costs
I’ve had the new app for an about a week now and I’ve tried about 5 times to reinstall the app hoping something might be reset or fixed.
It takes forever to even realise your car is plugged in and then you set your schedule to charge and of course zero charge every time.
I rely on my car as a professional driver and am now paying off peak force charging rates or fast charge services.
Made a complaint via the app also a few days ago and had no response.
Absolute joke.
Avoid at all costs
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Terrible
Never works !
What a joke
I had an app that worked and supported vestel, then eon redesigned their app and forgot support. Told me it would be available mid May and now its June, Apple need to remove this app and ban EON. Apple you have a responsibility to ban organisations that have a huge 1 star review..!!! This reflects on your brand
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Needs work
I wanted to use the app to charge my car and power my house in cheap periods. I wanted to prioritise cost. However it prioritises charging the car, and doesn’t tell me when power is cheap. So I have no way of maximising benefits. So I have turned the smart bit off.
Absolutely terrible
No access for scheduling my car charger for over a month now. The old app was supposed to be down for a week, before being replaced by this one. This one won’t connect to my vehicle, absolute joke! Eon service is dosgusting, don’t use for your electric, and don’t get a charger installed by eon either. Most unreliable pile of garbage
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