No standard system features
- no dark mode
- no Liquid Glass design
- no Apple Pay
- no live activities
- no widgets
Honestly looks like a poor person’s android app
- no Liquid Glass design
- no Apple Pay
- no live activities
- no widgets
Honestly looks like a poor person’s android app
Expat’s life made easy
Love Epermarket!
Quality & Convenience
I use this app weekly for many years, they have great quality products and a large variety from different countries. The experience is smooth and keeps on upgrading. It makes me feel safe, especially with the customer service that react quick whenever I have a question or a problem with an item.
Removed Sign in with Apple… why?
Why remove this option? Now I can’t sign in anymore.
Love it!
I love the convenience of my groceries being delivered. I’ve been impressed with the communication through wechat making sure I was always current with news of my order. The driver is also conscientious to make sure my order is correcting delivered and professional. I feel confident that the food will be top quality. Epermarket makes life so easy!
Show more
Customer
The company supplies spoiled meat and does not want to compensate for the damage and return the money. They are deceiving buyers.
FRAUD！
cancel my order but not return my money!
Awful customer service
Awful awful awful customer service.
Do not rely on them during quarantine... or afterwards. I ordered milk for my baby, and they didn’t deliver it, the explanation was “oh the delivery guy forgot to pick it up with the rest of the order, it will be one or 2 days before you get it”. 4 days later.. still nothing. I received a coupon refund eventually.
Fast forward to me not learning my lesson - I ordered said milk again as it’s what my baby is used to from home. Again. Not delivered.... this time saying that it’s delivered through a third party and it takes longer!? Why!? Why not specify that? How can someone rely on them if they choose when you deliver part of your order without notifying you first? I requested a refund.. and they said we’ll add you on wechat to do so. 3 days later, 2 emails later, still no refund. Eventually, we got there. But with a lot of time wasted on my part!
My advice is do not buy milk from them, it’s being shipped around china and sitting in the heat only to be return to them eventually because people complain of not having received it in time!
Terrible terrible customer service. Hoping an alternative to them comes up soon!
Do not rely on them during quarantine... or afterwards. I ordered milk for my baby, and they didn’t deliver it, the explanation was “oh the delivery guy forgot to pick it up with the rest of the order, it will be one or 2 days before you get it”. 4 days later.. still nothing. I received a coupon refund eventually.
Fast forward to me not learning my lesson - I ordered said milk again as it’s what my baby is used to from home. Again. Not delivered.... this time saying that it’s delivered through a third party and it takes longer!? Why!? Why not specify that? How can someone rely on them if they choose when you deliver part of your order without notifying you first? I requested a refund.. and they said we’ll add you on wechat to do so. 3 days later, 2 emails later, still no refund. Eventually, we got there. But with a lot of time wasted on my part!
My advice is do not buy milk from them, it’s being shipped around china and sitting in the heat only to be return to them eventually because people complain of not having received it in time!
Terrible terrible customer service. Hoping an alternative to them comes up soon!
Show more
Poor logistics service
Unfortunately the service is unable to deliver within the guaranteed time slot, so if you’re in need of groceries in a timely manner, I would look elsewhere (eleme/meituan/hema).
Don’t FORCE me to update the app before I can check the status of my delivery
Don’t FORCE me to update the app before I can check the status of my delivery
constant updates
every time you open this app it makes you update. it’s incredibly annoying.
Buyer Beware
When you order water, oops - they don’t tell you it will not arrive with the rest of your delivery. Not on the screen that sells the water, not on the order confirmation, and not on any receipt.
Then when you call to ask about why the water wasn’t delivered, oops - they say it takes one to three days because it comes through a third party supplier and it’s not in their stock.
Then after three days when you call to ask again about why the water still isn’t delivered, oops - they say they will check on it. And then they it will take yet ANOTHER three days (maybe???).
And what do they do to make any of this right?
“We will ask the supplier about possibly delivering more water to you.”
Nice. The supplier I don’t know and never had dealings with. You’ll ask about it for me. And nothing else.
Good luck to Epermarket. Hope they eventually learn what customer service actually means.
Then when you call to ask about why the water wasn’t delivered, oops - they say it takes one to three days because it comes through a third party supplier and it’s not in their stock.
Then after three days when you call to ask again about why the water still isn’t delivered, oops - they say they will check on it. And then they it will take yet ANOTHER three days (maybe???).
And what do they do to make any of this right?
“We will ask the supplier about possibly delivering more water to you.”
Nice. The supplier I don’t know and never had dealings with. You’ll ask about it for me. And nothing else.
Good luck to Epermarket. Hope they eventually learn what customer service actually means.
Show more
Great app, super fast delivery
Works perfectly! Easy to use!
Updates
I don't understand why I need to update the app every single time I am going to use it.
sick of updating. Ridiculous. Extremely inconvenient.
Literally 9/10x I open the app needs to be updated.
Not user-friendly
Yes I am forced to update as well EVERY time I use the app. A bit ridiculous.
Too many updates
Why do I have to update every time I open the app? If you have minor problems, consolidate then and then do a fix once month. Daily fixes should only be for major issues
Wide product choices, but the app is slow
You can find many nice food products from back home here and I have been using this app since I first arrived to China. However, the app is still often too slow - it takes time to add products to cart, switch between pages (like going from search results back to products lists), loading order history etc. Can’t you do anything about that and make it work faster?! This is a bit annoying. Rather than that a nice product. Thanks
Show more
Sick of Updating
Everytime I open the app, it seems like it HAS to be updated. It’s chronic and it’s annoying. Every two days the app has to be updated? Ridiculous. Do better or you will have to close like Field’s.
My favorite Online Store for quality food
Very diverse portfolio of imported food and reliable delivery!!
My family likes it
My family likes it
