Don’t update!
It crashes the app
Cannot update
Every time I connect reader to app, I receive an error message and notification that reader has a firmware update; this means for every transaction I have to force close app and restart to be able to run a transaction. Firmware update from within the app crashes the app. Telephone tech support tells me that there’s no issue and it must be user error. Worthless app, worthless processor, if my business succeeds it won’t be due to EPN. I’m small fry so they don’t care, one day that will change and I’m going to enjoy saying no to the sales person who grovels to try and keep my account.
Show more
App and reader interface
Overall very poor app interface is terrible, clunky, cumbersome and hard to navigate cannot back out of certain screens without restarting the application. So far the card reader will not connect or update support is non existent opened a ‘support ticket’ weeks ago and zero response. I suggest going elsewhere for your credit card processing needs.
Show more
Update app
Please update and fix the bugs in this application it’s very frustrating when we try to run cards for donations and you application is not working
App crashes when authorized.
The app is crashing after the signature. No way to confirm if the transaction went through.
App crashes at the authorization number screen .
Have the device through my employer . At the authorization screen the app shuts down every time and forces me to contact my office to get the authorization number for my customer and help would be greatly appreciated . I’ve already deleted and reinstalled the app . Outside of that I’m stumped .
love this app!
I absolutely love this app. don’t understand how there’s bad reviews? they definitely just have no idea how to use it. I love how basic and self-explanatory it is, and if I ever need help, I just call their tech support line. it’s super easy because they never have a hold time, and they answer any questions I have. I also love how I only have to connect the swiper once, and not each time I use it. highly recommend it! it’s so much more affordable than square
Show more
iPhone 11 issue
Unfortunately it isn’t working for iPhone 11,
Used all different swipers and what not still isn’t working
Used all different swipers and what not still isn’t working
Not working on New IPhone 11 Pro
I love this app, but is not working on my iPhone 11 Pro and I need to process my clients credit cards on this. Please assist ASAP! Thank you!!
This is why I like this app
These people will actually talk to you on the phone and go out of their way to HELP you and actually call you back. That is the part that matters most to me. Trust me iv been f—-ked over by the square people they will never even speak to you your below them as far as they are concerned but not these people. When your trying to run a small business communication is critical
Show more
Not tipping option for iOS devices
No tipping feature on iOS devices... for chipped card transactions. They need to update it.. app crashes a lot
This app is NOT user friendly
This is the least user friendly credit card app I have ever used. Non-intuitive and has no instructions. No instructions, just back and forth arrows that mean different things depending on what screen you are on. First thing you do is activate an account. It display the activated account and then just sits there until you figure out the next step. No NEXT or SWIPE buttons to tell you what to do next. And if you get a call or have to move the app to the background, it clears all your data. The author of this app should be fired, twice. The weird thing is their online terminal is very well made.
Show more
One major problem with this app!
When in this app to process a credit card, if you double click the home button on an IPad or IPhone it automatically clears everything you’ve entered. This is simply not expectable. It’s taking me an hour to process 10 cards because I have to use both my iPhone and ipad and enter info in manually rather than switching over to contacts or notes to copy info and paste it into the process. I’m giving 1 star until this is fixed and I’ll make sure many others do also.
Show more
Can't even get it set up. Crashes
After multiple installs and trying to get it set up, it just keeps crashing. They are ending support for ePN Mobile Phone (which works great) and shoving a broken app on us. Awesome. Time to change processors?
Not working at all!..
After I enter my Epn account ,I can not go next page!!!...
Meh
Meh
Not good- it is stuck in instructions detail.
This app does not work. Cannot take you to the next page as instructed.
Receipts would be nice
The app is easy to use - only complaint is no receipt option.
Love this but could use some updates ASAP
I have been using the Epn mobile app for over a year and a half now in my mobile store. It worked SO well until the recent iOS 6 update. Since then it freezes if I don't keep the screen on (active/lit up). If my phone does lock, I'm forced to quit and restart the program, which adds an awkward time lapse while I'm trying to quickly check a customer out. Many customers first think there is something wrong with their card, until I assure them it's just a fault in the app. I wouldn't even be writing this review if I wasn't trying to relay the urgency and severity of the issue to the developers. This glitch is a serious problem for retailers- PLEASE can you fix it ASAP since its now been over a month and a half since iOS 6 came out?
Also, because so many vendors are using Square (which I will never switch to because of the insane 2.75% rate) and shopping at the Apple store, customers have become trained to asked for an email receipt. I noticed on the online terminal you can do it. Will this ever be an option on ePn mobile? I hope so because it would really take it to awesome app level- 5 stars!
Also, because so many vendors are using Square (which I will never switch to because of the insane 2.75% rate) and shopping at the Apple store, customers have become trained to asked for an email receipt. I noticed on the online terminal you can do it. Will this ever be an option on ePn mobile? I hope so because it would really take it to awesome app level- 5 stars!
Show more
Great app just needs an update.
After using the app it seems to work great. It does however stop working sometimes till I turn off the app completely and restart. The app also needs to have more clarity on the zoom function. It's a bit blurry in my IPad. My last recomendation would be to make the app rotate to the landscape view. This would allow me to turn the app for signatures as well as turn my IPad into a POS system for my store.
Regarding the billing: My bill is awesome it's close to 20 basis points over cost. Where the square is a set rate (takes advantage of people with 2.75%) across the board. There are over 700 rates depending on the card you take. Some as low as .0005. So if people are not liking there bill it's the processor not the app.
I will look for the updates but continue to use this app daily in my retail store.
Great app!
Regarding the billing: My bill is awesome it's close to 20 basis points over cost. Where the square is a set rate (takes advantage of people with 2.75%) across the board. There are over 700 rates depending on the card you take. Some as low as .0005. So if people are not liking there bill it's the processor not the app.
I will look for the updates but continue to use this app daily in my retail store.
Great app!
Show more