Equinix Customer Portal

Equinix Customer Portal

by Equinix Inc

317 ratings
26 reviews
Free

Details

  • Released
  • Updated
  • November 7, 2012
  • June 30, 2026

Features

Equinix Customer Portal screenshot #1 for iPhone
Equinix Customer Portal screenshot #2 for iPhone
Equinix Customer Portal screenshot #3 for iPhone
Equinix Customer Portal screenshot #4 for iPhone
Equinix Customer Portal screenshot #5 for iPhone
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About

Manage your Equinix services on the go. Order products like Smart Hands and Work Visits, review and approve pending orders and shipments, and communicate directly with technicians. Generate various reports and manage user access for your organization.

Order Smart Hands, Work Visits, and shipments
Review and approve orders/shipments
Communicate with Equinix technicians
Clone, modify, and cancel orders
Create custom reports
Invite new users
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What's New in Equinix Customer Portal

2026.02.1

June 30, 2026

Bug fixes

User reviews

Love it

Great data center company and their portal is super easy to use and their app as well!

Fix IBX Check Out

This app is great when it works, but right mow it is broken. IBX Check In/ Check Out is a nice feature, Check In in seconds and through security in a breath. Check Out however is broken. Started getting an error message every time checking out via app since last update. IBX security is no help and support option/e-mail no longer works. Please fix
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Tech Portal app

Must have app if your a Datacenter engineer. Literally, you must have this app if you want to work with Equinix. They keep improving the app and web portal. I just can’t understand the hole pin thing and always needing to reenter it.

Remote Check-in

Is the option to check in and out of the data centers still
Available? I haven’t been to out cage in a while. When I rolled up to the parking lot I got a message about merging accounts and the remote check-in wasn’t there anymore

The worst app ever

Not sure why they even bother creating this app,
I was excited to use it as the functionality is decent. I can do most of the activities here.
But the login process makes the app useless
EVERY time I use the app I need to go through the following steps , even after I setup the pin and biometric to on
- Click the app
- enter username / password on ecp
- veri mfa on email
- set the pin again ( set as in initial setup, enter two times

I’m back to using the browser again
Hope the Equinix developer reads this. From the quality of the app, I’m not so optimistic
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Developer apps

FAQ

What can I do with the Equinix Customer Portal app?

The app allows Equinix customers to order basic products and services such as Smart Hands, Work Visits, and shipments. You can also review and approve pending orders and shipments, communicate directly with Equinix technicians, clone, modify, or cancel existing orders, and generate various reports.

How do I log in to the app?

To get started, you need to log in using your current Equinix Customer Portal username and password. If you do not have an existing account, please contact your Equinix administrator to set one up for you.

Is there a cost to use this app?

Based on the provided information, the app itself is free to download and use. The services ordered through the app will incur their standard Equinix charges.

Which regions does this app support?

This app is available for Equinix customers located in North America, Asia Pacific (including China), and EMEA (Europe, Middle East, and Africa).

Can I manage my company's users through the app?

Yes, you can invite new users from your organization to access the Equinix Customer Portal through the app. This allows for centralized management of your team's access to Equinix services.