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Equinix Customer Portal

Equinix Customer Portal

by Equinix Inc

341 ratings
26 reviews
💼 Business
📊 Productivity
Free

Details

Released
November 7, 2012
Updated
August 27, 2026

Features

Developer

Equinix Inc
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Equinix Customer Portal screenshot #1 for iPhone
Equinix Customer Portal screenshot #2 for iPhone
Equinix Customer Portal screenshot #3 for iPhone
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Equinix Customer Portal screenshot #5 for iPhone
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⭐26
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📝7+ tags
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🔄4+ apps
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❓5 answered
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📦~ in 3 weeks
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About

Manage your Equinix services on the go. Order products like Smart Hands and Work Visits, review and approve pending orders and shipments, and communicate directly with technicians. Generate various reports and manage user access for your organization.

✓Order Smart Hands, Work Visits, and shipments
✓Review and approve orders/shipments
✓Communicate with Equinix technicians
✓Clone, modify, and cancel orders
✓Create custom reports
✓Invite new users
Show original description

What users say about Equinix Customer Portal

Reviews of Equinix Customer Portal are mostly negative: the Business app is rated 4.7/5 from 341 App Store ratings. What users like most: easy to use portal and app, IBX Check In/Out feature is nice. Top complaints: IBX Check Out is broken, login process is a nightmare. Summarized from real user reviews.

Positive things

  • 👍Easy to use portal and app
  • 💡IBX Check In/Out feature is nice
  • 👍Must-have app for Datacenter engineers
  • 👍App and web portal are improving
  • 👍Makes life easier
  • 👍Time saving tool

Negative things

  • 🐛IBX Check Out is broken
  • 🐛Login process is a nightmare
  • 🐛PIN and biometric not working
  • 🐛App crashes frequently
  • 🐛Loading issues
  • 🐛App is completely broken
  • 🐛Cannot create inbound tickets
  • 🐛Face ID not supported promptly
  • 🐛Login data not saved after update
  • 🐛QR code for profile is useless
  • 🐛Cannot schedule shipments
  • 🐛Routine procedures missing
  • 🐛Random times for work visits
  • 🐛Support contacts not working
See all reviews

What's New in Equinix Customer Portal

2026.13.1

August 27, 2026

Bug fixes

User reviews

Most RecentHighest RatedLowest Rated

Love it

Great data center company and their portal is super easy to use and their app as well!
SSergio32476

Fix IBX Check Out

This app is great when it works, but right mow it is broken. IBX Check In/ Check Out is a nice feature, Check In in seconds and through security in a breath. Check Out however is broken. Started getting an error message every time checking out via app since last update. IBX security is no help and support option/e-mail no longer works. Please fix
Show more
TTaz0nIce

Tech Portal app

Must have app if your a Datacenter engineer. Literally, you must have this app if you want to work with Equinix. They keep improving the app and web portal. I just can’t understand the hole pin thing and always needing to reenter it.
JJcmayf@

Remote Check-in

Is the option to check in and out of the data centers still
Available? I haven’t been to out cage in a while. When I rolled up to the parking lot I got a message about merging accounts and the remote check-in wasn’t there anymore
JJcmayf

The worst app ever

Not sure why they even bother creating this app,
I was excited to use it as the functionality is decent. I can do most of the activities here.
But the login process makes the app useless
EVERY time I use the app I need to go through the following steps , even after I setup the pin and biometric to on
- Click the app
- enter username / password on ecp
- veri mfa on email
- set the pin again ( set as in initial setup, enter two times

I’m back to using the browser again
Hope the Equinix developer reads this. From the quality of the app, I’m not so optimistic
Show more
Mmsgopa
See 21 more reviews

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User experience

🐞

Reported Bugs

17 issues

IBX Check Out broken since last update

Bug

Error message on IBX Check Out

Bug

Login process requires username/password, MFA, and PIN reset every time

Bug

Biometric settings don't save or work

Bug

Latest update broke the app again

Bug

Face ID login instructions appear even when enabled

Bug

App won't go past spinning circle on white screen

Bug

Cannot proceed past privacy policy screen

Bug

App crashes

Bug

Cannot login after upgrading to new version

Bug

Work Visit tickets generate random times different from selected slots

Bug

Login data reset after app update

Bug

Cannot login on iPhone SE after last update

Bug

App spins and never logs in

Bug

Unable to login for extended periods

Bug

Cannot raise ticket for access

Bug

App errors out with 'unable to process request'

Bug
✨

Requested Features

7 requests

Fix IBX Check Out functionality

Feature

Improve login process, reduce steps

Feature

Enable saving login info (password)

Feature

Add iPad and landscape support

Feature

Consider adding conference room booking

Feature

Allow scheduling shipments

Feature

Make QR code generation more efficient

Feature

FAQ

What can I do with the Equinix Customer Portal app?

The app allows Equinix customers to order basic products and services such as Smart Hands, Work Visits, and shipments. You can also review and approve pending orders and shipments, communicate directly with Equinix technicians, clone, modify, or cancel existing orders, and generate various reports.

How do I log in to the app?

To get started, you need to log in using your current Equinix Customer Portal username and password. If you do not have an existing account, please contact your Equinix administrator to set one up for you.

Is there a cost to use this app?

Based on the provided information, the app itself is free to download and use. The services ordered through the app will incur their standard Equinix charges.

Which regions does this app support?

This app is available for Equinix customers located in North America, Asia Pacific (including China), and EMEA (Europe, Middle East, and Africa).

Can I manage my company's users through the app?

Yes, you can invite new users from your organization to access the Equinix Customer Portal through the app. This allows for centralized management of your team's access to Equinix services.