30 min to cancel
I love Equinox and the app, what I’m not liking is the new 90 minute cancel penalty. You have a high-end clientele with busy and changing schedules from the busy Mom to WFH people where meeting times change, to sleeping through an alarm. I know that you get three chances, but I think members should be able to cancel within 30 minutes of a class.
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500 error
Cannot log in
Missing Wallet Integration
Would be 5 stars if we could add our pass to Apple Wallet
Living Proof
Excellence at Best performance!!
Horrible customer support. Ok app.
I've subscribed for four years (longer if you include a previous subscription).
I once used it "enough" to fill in the gaps between real gym time and home workouts. Then I started using Apple Fitness and this sorta feel by the wayside. Honestly, Apple Fitness+ is cheaper, contains better stats and insights, and connects with the Apple Watch in a way that gives fun feedback (like Orange Theory).
For such a premium app, you'd think they'd try to stand out in some ways over the competition. Sadly no. Even though I've paid in total over a thousand dollars, I'm stuck with customer support worse than Netflix. I haven't used the app in over a year because the competition was that much better. When I noticed the charge on my credit card, I immediately went to cancel online an email customer support for refund. The customer support site is buried very deep within the FAQs. When I finally got to the customer support request page, I typed out all the information but the "submit" button was broken. I know it’s not my computer because I tried different browsers. They need to fix this. So instead I had to scour the accompanied with a bunch of legalese internet for their customer service billing email address. Once I emailed them explaining the situation, their response today was they don’t do refunds, accompanied with a bunch of legalese. so you win this time, equinox, enjoy my $300. Unlike before, I won’t be coming back to see if there’s anything new worth subscribing for. I won’t be recommending this anymore.
I once used it "enough" to fill in the gaps between real gym time and home workouts. Then I started using Apple Fitness and this sorta feel by the wayside. Honestly, Apple Fitness+ is cheaper, contains better stats and insights, and connects with the Apple Watch in a way that gives fun feedback (like Orange Theory).
For such a premium app, you'd think they'd try to stand out in some ways over the competition. Sadly no. Even though I've paid in total over a thousand dollars, I'm stuck with customer support worse than Netflix. I haven't used the app in over a year because the competition was that much better. When I noticed the charge on my credit card, I immediately went to cancel online an email customer support for refund. The customer support site is buried very deep within the FAQs. When I finally got to the customer support request page, I typed out all the information but the "submit" button was broken. I know it’s not my computer because I tried different browsers. They need to fix this. So instead I had to scour the accompanied with a bunch of legalese internet for their customer service billing email address. Once I emailed them explaining the situation, their response today was they don’t do refunds, accompanied with a bunch of legalese. so you win this time, equinox, enjoy my $300. Unlike before, I won’t be coming back to see if there’s anything new worth subscribing for. I won’t be recommending this anymore.
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![[solidcore]](https://cdn3.appshunter.io/i/Purple211/3ab7264c36ebf6db18966ed3f3d58b70/AppIcon-0-0-1x_U007ephone-0-1-85-220.png/128x128bb-75.webp "[solidcore]")
