overpriced for quality
equinox is like a mediocre gym dressing up as a luxury gym. not worth the price and the workers are extremely rude. if you’re paying to workout and go to free classes, you might as well just go to a different gym and buy classes at a legitimate pilates/yoga place. the class coaches have no idea what they’re doing.
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Ads interrupt app usage
The app sometimes had ads / promos that pop up and prevent usage of the app. The app should focus on always having the basics, like checkin, working rather than prioritizing advertising and making more money off me. These ads and promos should not interrupt app usage / should not be pop ups.
Update is worse. Now you can’t even use on the tv itself?
If you still have the old version, keep it as long as you can. This new one makes you sign in every time, it also no longer works on Smart TVs you have to cast it… what’s the point of technology advancing?
Best club !
The group classes are amazing! Love everything about this club. The app is easy to navigate!
Soooo glad to be back!
Was a founding Memeber then a pal got me to join Crunch. ..I’m so glad to be back!
No spin classes
No spin classes
Bad app
Poorly organized app designed first to advertise to club members.
Classes
We need on Monday spinning classes in the afternoon , we need more zumba classes in the afternoon , we need more streching classes in rhe afternoon equinox is a great gym but the worst one in the 61 street upper east side, Monique is great person frendly but she need to add more classes . Thank you
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Beautiful facility
Equinox Studio City is a wonderful facility with excellent equipment and a friendly, helpful staff. Classes are included in membership and are first rate.
Its location in the old Sportsmen’s Lodge complex along with an Erewhon grocery store makes for a challenging parking experience. Weekends can be especially tough to find a space. Additionally security in the lot has been less than great, with numerous break ins and vehicle thefts occurring.
As for the gym experience, the staff maintains the facility expertly and the locker room is usually very clean and well stocked with top shelf products.
Gym equipment is state of the art and well cared for by staff.
Try to go off peak as it can get quite crowded and cel phone abuse on the workout floor is an issue.
Its location in the old Sportsmen’s Lodge complex along with an Erewhon grocery store makes for a challenging parking experience. Weekends can be especially tough to find a space. Additionally security in the lot has been less than great, with numerous break ins and vehicle thefts occurring.
As for the gym experience, the staff maintains the facility expertly and the locker room is usually very clean and well stocked with top shelf products.
Gym equipment is state of the art and well cared for by staff.
Try to go off peak as it can get quite crowded and cel phone abuse on the workout floor is an issue.
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Expensive gym, app should be better
This application works 25% of the time for me. It’s very frustrating. All I want to do is book classes and even that is not straight forward.
Clunky app
Navigation Loop After Booking: After I book a class, the app remains fixed on the class booking screen even as I am walking into the gym. It does not automatically transition to the check-in interface. Currently, I am forced to manually close and reopen the app to reach the check-in screen. A more seamless transition—or a persistent "Check-In" button that appears automatically upon arrival—would significantly improve this experience.
2. Obstructive Promotional Content: Frequently, when I am attempting to check in for my scheduled class, a promotional pop-up (e.g., massage services) appears and obscures the check-in button entirely. This creates unnecessary friction during a time-sensitive task. I recommend ensuring that promotional ads are configured so they do not overlap with critical functional buttons or, ideally, move these ads to a non-intrusive location within the app.
2. Obstructive Promotional Content: Frequently, when I am attempting to check in for my scheduled class, a promotional pop-up (e.g., massage services) appears and obscures the check-in button entirely. This creates unnecessary friction during a time-sensitive task. I recommend ensuring that promotional ads are configured so they do not overlap with critical functional buttons or, ideally, move these ads to a non-intrusive location within the app.
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Booking classes
Too many waiting list classes yet many open slots is frustrating if you want a system that allows members to truly access classes vs false membership utilization
Very convenient however…..,
The app is very convenient when it comes to booking or canceling classes, purchasing supplements or workout clothing, booking facials or massages,updating preferred payment, etc. However sometimes it may have glitches which can be quite frustrating at times but their Concierge are very helpful, friendly and knowledgeable.
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Cannot cancel
I did not find this app worth the money and wanted to cancel. But I tried multiple times and even though the app provided the option, clicking on it did not result in anything. It remained at the same screen.
All in one app but slow and glitchy
It can take a while to load and not fully open the workout class pages. Also wish it was easier to load a specific class for all locations in a certain city not just your favorites.
Cannot sync workouts TO Apple Health
The app is excellent with closed-captioning! But there’s only permission settings available for the app to read FROM Apple Health and not WRITE to Apple Health, which is a necessity in my case to continue a membership. Please add syncing outwards, as this makes a huge difference in metrics and making things easier for the user.
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Worth the money
I have been coming to equinox for seven years and the fitness instructors are excellent with hardly any turnover. It has become my community.
Elegant and Seamless
The app is super elegant and the ease of utilizing the app is really great! Very modern and chic design that reflects the overall ethos of the Equinox ecosystem.
Awesome for planning around busy schedule
Cool that you can plan your week/month by adding classes to your calendar; conveniently access with one tap when you’re ready to book.
Equinox Hold Coast
Best classes. Best coaches. Best people.
