Horrible customer support. Ok app.
I've subscribed for four years (longer if you include a previous subscription).
I once used it "enough" to fill in the gaps between real gym time and home workouts. Then I started using Apple Fitness and this sorta feel by the wayside. Honestly, Apple Fitness+ is cheaper, contains better stats and insights, and connects with the Apple Watch in a way that gives fun feedback (like Orange Theory).
For such a premium app, you'd think they'd try to stand out in some ways over the competition. Sadly no. Even though I've paid in total over a thousand dollars, I'm stuck with customer support worse than Netflix. I haven't used the app in over a year because the competition was that much better. When I noticed the charge on my credit card, I immediately went to cancel online an email customer support for refund. The customer support site is buried very deep within the FAQs. When I finally got to the customer support request page, I typed out all the information but the "submit" button was broken. I know it’s not my computer because I tried different browsers. They need to fix this. So instead I had to scour the accompanied with a bunch of legalese internet for their customer service billing email address. Once I emailed them explaining the situation, their response today was they don’t do refunds, accompanied with a bunch of legalese. so you win this time, equinox, enjoy my $300. Unlike before, I won’t be coming back to see if there’s anything new worth subscribing for. I won’t be recommending this anymore.
I once used it "enough" to fill in the gaps between real gym time and home workouts. Then I started using Apple Fitness and this sorta feel by the wayside. Honestly, Apple Fitness+ is cheaper, contains better stats and insights, and connects with the Apple Watch in a way that gives fun feedback (like Orange Theory).
For such a premium app, you'd think they'd try to stand out in some ways over the competition. Sadly no. Even though I've paid in total over a thousand dollars, I'm stuck with customer support worse than Netflix. I haven't used the app in over a year because the competition was that much better. When I noticed the charge on my credit card, I immediately went to cancel online an email customer support for refund. The customer support site is buried very deep within the FAQs. When I finally got to the customer support request page, I typed out all the information but the "submit" button was broken. I know it’s not my computer because I tried different browsers. They need to fix this. So instead I had to scour the accompanied with a bunch of legalese internet for their customer service billing email address. Once I emailed them explaining the situation, their response today was they don’t do refunds, accompanied with a bunch of legalese. so you win this time, equinox, enjoy my $300. Unlike before, I won’t be coming back to see if there’s anything new worth subscribing for. I won’t be recommending this anymore.
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Plse Fix the Elevators
FIX the Elevators
Best club ever
I travel the world for teaching and training returning home to SM east Equinox is the most wonderful reentry, classes, training and finishing with a swim a real reboot after a long flight. When in town I frequently visit all the classes this is the happiest place. Dr Ron Alexander
Record keeping of attendance
I was noticed that I missed a cycle class on 9/19 which I attended. Sam’s class. I asked the desk person about it and I was told that if I come in early I have to return to the desk to check in again shortly before the class to get credit. The record created by you showed that I attended the class. That system needs some work. I was penalized for missing that class that I attended if I miss 2 more classes. That system needs work before anyone is punished. This has happened at least 3 other times to me.
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Great App but needs Apple Watch support
This is a pretty good app and they have made lots of improvements over time. One thing that is really missing though is support for Apple Watch. Specifically, I want to be able to leave my phone at home or in the car and use my watch to check in at the club entrance over Bluetooth.
Too expensive
It’s more expensive than SoHo house. They don’t even let you suspend the membership without charging a fee of $75 if I remember correctly and also you need to give them 45 days notice. I would never recommend this gym to anyone
Do not go here!!!
This place is awful. They have no resistance bands you’re paying for the name and the staff is weird and creepy.
EQX Review
Safe, fresh smelling, clean environment. Professional atmosphere. Friendly staff and a bathroom with a lot of space. Definitely worth the money
Stop complicating the app
Too many buttons, ads, and screens.
Great gym, great app
Thank you =)
Best gym ever
Equinox Brickell has the best trainers, great equipment, and top clean facility in Miami.
Horrible UX
Not sure how this app has such high reviews. Horrible UX. If I weren’t getting the benefit through Amex plat I would not pay for it
overpriced for quality
equinox is like a mediocre gym dressing up as a luxury gym. not worth the price and the workers are extremely rude. if you’re paying to workout and go to free classes, you might as well just go to a different gym and buy classes at a legitimate pilates/yoga place. the class coaches have no idea what they’re doing.
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Ads interrupt app usage
The app sometimes had ads / promos that pop up and prevent usage of the app. The app should focus on always having the basics, like checkin, working rather than prioritizing advertising and making more money off me. These ads and promos should not interrupt app usage / should not be pop ups.
Update is worse. Now you can’t even use on the tv itself?
If you still have the old version, keep it as long as you can. This new one makes you sign in every time, it also no longer works on Smart TVs you have to cast it… what’s the point of technology advancing?
Best club !
The group classes are amazing! Love everything about this club. The app is easy to navigate!
Soooo glad to be back!
Was a founding Memeber then a pal got me to join Crunch. ..I’m so glad to be back!
No spin classes
No spin classes
Bad app
Poorly organized app designed first to advertise to club members.
Classes
We need on Monday spinning classes in the afternoon , we need more zumba classes in the afternoon , we need more streching classes in rhe afternoon equinox is a great gym but the worst one in the 61 street upper east side, Monique is great person frendly but she need to add more classes . Thank you
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