Very poor digital experience
App is very poor for a luxury gym.
It’s essentially a portal to a bunch of pop up
Websites.
The UX is terrible. It’s super easy to close out of ordering or reservations by tapping the wrong close button. One closes the tray within the website the other closes the website that popped up.
Payments and online ordering often fail for no reason example club tab fails or the process shows an error before you
Even try to pay and then if you pay with a card it works just fine.
This doesn’t feel like a 2026 app - it’s like a 2012 app where often they were just loading mobile friendly sites in a browser.
I would also love for the app to feature a robust, dedicated online ordering function similar to Sweetgreen or other food ordering apps. The current web frame is difficult to use, frequently crashes, and often requires closing multiple pop-up boxes, which leads to accidentally closing the entire order. Furthermore, it does not save credit card information securely or conveniently. Additionally, integrating standard payment features like Apple Pay would significantly improve the efficiency of the ordering process
It would be easier and better for employees tips if standard items - like canned drinks could be ordered so you don’t have to wait in line for
These and could just collect everything you want. I’ve multiple times placed orders the app permits when cafes are closed.
I didn’t want to post this review publically but I never get feedback when I fill in the online form and have received such a strange customer experience - like being offered a dynamic stretch and then receiving no reply to
The email I was sent days before - finding the person left and then getting no follow-up.
I will say the front desk team at Lifetime Southdale really make the experience but the digital
Interactions with lifetime are very disappointing
It’s essentially a portal to a bunch of pop up
Websites.
The UX is terrible. It’s super easy to close out of ordering or reservations by tapping the wrong close button. One closes the tray within the website the other closes the website that popped up.
Payments and online ordering often fail for no reason example club tab fails or the process shows an error before you
Even try to pay and then if you pay with a card it works just fine.
This doesn’t feel like a 2026 app - it’s like a 2012 app where often they were just loading mobile friendly sites in a browser.
I would also love for the app to feature a robust, dedicated online ordering function similar to Sweetgreen or other food ordering apps. The current web frame is difficult to use, frequently crashes, and often requires closing multiple pop-up boxes, which leads to accidentally closing the entire order. Furthermore, it does not save credit card information securely or conveniently. Additionally, integrating standard payment features like Apple Pay would significantly improve the efficiency of the ordering process
It would be easier and better for employees tips if standard items - like canned drinks could be ordered so you don’t have to wait in line for
These and could just collect everything you want. I’ve multiple times placed orders the app permits when cafes are closed.
I didn’t want to post this review publically but I never get feedback when I fill in the online form and have received such a strange customer experience - like being offered a dynamic stretch and then receiving no reply to
The email I was sent days before - finding the person left and then getting no follow-up.
I will say the front desk team at Lifetime Southdale really make the experience but the digital
Interactions with lifetime are very disappointing
Show more
Default email app??
Why did this app register itself as my default email handler? Terrible.
Required for Race
I don’t understand why it is necessary to download an app just to get a QR code for the Chicago Half Marathon, especially when it could easily be sent via email. To make matters worse, the app won't even let me register a new account. This has been a terrible experience.
Very Disappointed
Very disappointing experience with this company. The rules and policies do not appear to be applied consistently to everyone, and some individuals seem to receive different treatment than others in similar situations. A company should ensure that its employees apply the same standards fairly and consistently to all customers and members. I hope management takes this feedback seriously and addresses the issue.
Show more
Breaks on ios27
after upgrading to the latest iOS, the app becomes unusable when dealing with schedules because when you go into a scheduled item to do something with it or look into the details, you cannot go back you have to close the app re-launched every single time you wanna go in to something that you want to review or sign up for.
Show more
![[solidcore]](https://cdn3.appshunter.io/i/Purple211/3ab7264c36ebf6db18966ed3f3d58b70/AppIcon-0-0-1x_U007ephone-0-1-85-220.png/128x128bb-75.webp "[solidcore]")
