Glitchy mess.
The new UI is terrible. You took away the + to be able to quickly book classes and reservations and replaced it with recently visited. This makes it extremely convoluted to just simply book a class because you replaced the option to simply make a reservation with bookmarks and the event schedule. People join Lifetime to go to classes, who told you it would be a smart idea to make it harder to book classes? People that go to lifetime are busy, I don’t have time to click around your app just to figure out how to see the schedule, let alone book a class. +,
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Bad customer service
Unfortunately, we had a very unpleasant experience upon arrival due to the way we were treated by an employee named Brian. His attitude was rude, harsh, and unwelcoming, which made us feel uncomfortable and disrespected as customers.
According to the benefits included with our membership, we are allowed to bring guests with us. Despite this, Brian handled the situation in a very unprofessional and disrespectful manner.
We kindly ask management to review its customer service policies and ensure that employees, especially those working at the front desk, receive proper training on how to communicate with members and their guests respectfully and professionally.
We hope this matter will be taken seriously and addressed appropriately so that other members do not have a similar experience in the future.
According to the benefits included with our membership, we are allowed to bring guests with us. Despite this, Brian handled the situation in a very unprofessional and disrespectful manner.
We kindly ask management to review its customer service policies and ensure that employees, especially those working at the front desk, receive proper training on how to communicate with members and their guests respectfully and professionally.
We hope this matter will be taken seriously and addressed appropriately so that other members do not have a similar experience in the future.
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Don’t change UI
They have changed the user experience several times in a short time periods for nothing.
Horrible glitchy app
Not sure if there is any quality control for this app. Constantly a problem. Does not allow you to order food at your gym through app. Does not accept lifetime gift cards at random times. Does anyone ever do quality control? Whoever is in charge of this app should be reprimanded by their supervisor.
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Would give 5 stars but…,
I really like the app and the ability to create varied workouts. However, there’s no way that I can find to remove duplicate workouts.
Overall, the app is great for making appointments with a trainer or a class.
I would give 5 stars if there was a way to remove unwanted exercises.
Since the app updated, I can now remove workouts that i don’t want. Now the problem is any workouts created by AI do not get placed in my workout library. One step forward and two steps back.
Overall, the app is great for making appointments with a trainer or a class.
I would give 5 stars if there was a way to remove unwanted exercises.
Since the app updated, I can now remove workouts that i don’t want. Now the problem is any workouts created by AI do not get placed in my workout library. One step forward and two steps back.
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![[solidcore]](https://cdn3.appshunter.io/i/Purple211/faa1d4a5162e6c0cb24fb1c13cbaf9db/AppIcon-0-0-1x_U007ephone-0-1-85-220.png/130x0w.webp "[solidcore]")
