Forced spam in app
I have no tolerance for an app to my $500 per month membership app that sends notifications for spam to buy kombucha.
Cannot log in to the app
I enter my email or member number, a Safari pop up window flashes briefly and then exits. I cannot advance past the “enter your email or number” screen.
Love
This place is sick
Pushy ads, not user oriented
The difficulty in seeing a list of all the classes that my club is remarkable. I have to scroll, then select, then deselect, and then hope that the app has remembered the right location for me and not changed it simply because I will not share my location with it. Please please remove the big ad banner and bring back a simple “all classes” button. Thank you.
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Very poor digital experience
App is very poor for a luxury gym.
It’s essentially a portal to a bunch of pop up
Websites.
The UX is terrible. It’s super easy to close out of ordering or reservations by tapping the wrong close button. One closes the tray within the website the other closes the website that popped up.
Payments and online ordering often fail for no reason example club tab fails or the process shows an error before you
Even try to pay and then if you pay with a card it works just fine.
This doesn’t feel like a 2026 app - it’s like a 2012 app where often they were just loading mobile friendly sites in a browser.
I would also love for the app to feature a robust, dedicated online ordering function similar to Sweetgreen or other food ordering apps. The current web frame is difficult to use, frequently crashes, and often requires closing multiple pop-up boxes, which leads to accidentally closing the entire order. Furthermore, it does not save credit card information securely or conveniently. Additionally, integrating standard payment features like Apple Pay would significantly improve the efficiency of the ordering process
It would be easier and better for employees tips if standard items - like canned drinks could be ordered so you don’t have to wait in line for
These and could just collect everything you want. I’ve multiple times placed orders the app permits when cafes are closed.
I didn’t want to post this review publically but I never get feedback when I fill in the online form and have received such a strange customer experience - like being offered a dynamic stretch and then receiving no reply to
The email I was sent days before - finding the person left and then getting no follow-up.
I will say the front desk team at Lifetime Southdale really make the experience but the digital
Interactions with lifetime are very disappointing
It’s essentially a portal to a bunch of pop up
Websites.
The UX is terrible. It’s super easy to close out of ordering or reservations by tapping the wrong close button. One closes the tray within the website the other closes the website that popped up.
Payments and online ordering often fail for no reason example club tab fails or the process shows an error before you
Even try to pay and then if you pay with a card it works just fine.
This doesn’t feel like a 2026 app - it’s like a 2012 app where often they were just loading mobile friendly sites in a browser.
I would also love for the app to feature a robust, dedicated online ordering function similar to Sweetgreen or other food ordering apps. The current web frame is difficult to use, frequently crashes, and often requires closing multiple pop-up boxes, which leads to accidentally closing the entire order. Furthermore, it does not save credit card information securely or conveniently. Additionally, integrating standard payment features like Apple Pay would significantly improve the efficiency of the ordering process
It would be easier and better for employees tips if standard items - like canned drinks could be ordered so you don’t have to wait in line for
These and could just collect everything you want. I’ve multiple times placed orders the app permits when cafes are closed.
I didn’t want to post this review publically but I never get feedback when I fill in the online form and have received such a strange customer experience - like being offered a dynamic stretch and then receiving no reply to
The email I was sent days before - finding the person left and then getting no follow-up.
I will say the front desk team at Lifetime Southdale really make the experience but the digital
Interactions with lifetime are very disappointing
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Default email app??
Why did this app register itself as my default email handler? Terrible.
Required for Race
I don’t understand why it is necessary to download an app just to get a QR code for the Chicago Half Marathon, especially when it could easily be sent via email. To make matters worse, the app won't even let me register a new account. This has been a terrible experience.
Very Disappointed
Very disappointing experience with this company. The rules and policies do not appear to be applied consistently to everyone, and some individuals seem to receive different treatment than others in similar situations. A company should ensure that its employees apply the same standards fairly and consistently to all customers and members. I hope management takes this feedback seriously and addresses the issue.
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Breaks on ios27
after upgrading to the latest iOS, the app becomes unusable when dealing with schedules because when you go into a scheduled item to do something with it or look into the details, you cannot go back you have to close the app re-launched every single time you wanna go in to something that you want to review or sign up for.
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History search not working
Search of club visit history not working
Who created this mess?
This might be the worst app I have ever used. I would delete it if not for the fact I don’t have a physical card for the gym, only this app. The app is apparently trying to be everything to everyone and it’s a hot mess.
The navigation is clunky, the layout is illogical and apparently they think everyone just wants to use AI for everything.
I simply wanted to document my workout session by adding in the reps and weights that I used and that’s too basic for this overly complicated app. It looks like I just have to keep using the Notes app on my phone.
The navigation is clunky, the layout is illogical and apparently they think everyone just wants to use AI for everything.
I simply wanted to document my workout session by adding in the reps and weights that I used and that’s too basic for this overly complicated app. It looks like I just have to keep using the Notes app on my phone.
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App Update
What is it with app creators? They just have to constantly change (I guess their job depends on it?) I don’t mind useful change but why add all this nonsense to the home page? If I’m going to the app I’m looking to find out a class schedule. I don’t need the home page loaded with upcoming “special” events that I have to scroll through to find what I’m looking for. Why not have a tab “ Special Events for…. And type in the month or week. But this constant need to change that just makes it more difficult to find what used to be in a particular location in the app. Ugh I’m starting to sound old………but 🤷♂️
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Unreal, next level awful
Life Time is great, but this app is hot garbage.
calendar - broken
Booking class - arduous
Search - nonexistent
Bug report - 404 page
Ask for help - get directed to a coach
Purchase history - nope
Booking multiple classes - lol
But don’t worry friends, help is on the way! We now have the thinnest possible layer around ChatGPT!!!!
For such a well run organization, it’s shocking to fail just this hard on a project in every single way.
calendar - broken
Booking class - arduous
Search - nonexistent
Bug report - 404 page
Ask for help - get directed to a coach
Purchase history - nope
Booking multiple classes - lol
But don’t worry friends, help is on the way! We now have the thinnest possible layer around ChatGPT!!!!
For such a well run organization, it’s shocking to fail just this hard on a project in every single way.
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Glitchy mess.
The new UI is terrible, and instead of fixing it, you just keep making it worse. Why is the app now opening on athletic events? I have Wellhub and I can’t even tell you how severely my attendance at this gym has fallen because every time I open the app to figure out something quickly, I’m not able to make a quick decision, so I just go do something else instead.
You took away the + to be able to quickly book classes and reservations and replaced it with recently visited. This makes it extremely convoluted to just simply book a class because you replaced the option to simply make a reservation with bookmarks and the event schedule. I still can’t even tell you how to get to my full list of bookmarks anymore.
And why do I need to scroll all the way to the right to even see the option to see all of the classes? People join Lifetime to go to classes, who told you it would be a smart idea to make it harder to book classes? People that go to lifetime are busy, I don’t have time to click around your app just to figure out how to see the schedule, let alone book a class. +,
You took away the + to be able to quickly book classes and reservations and replaced it with recently visited. This makes it extremely convoluted to just simply book a class because you replaced the option to simply make a reservation with bookmarks and the event schedule. I still can’t even tell you how to get to my full list of bookmarks anymore.
And why do I need to scroll all the way to the right to even see the option to see all of the classes? People join Lifetime to go to classes, who told you it would be a smart idea to make it harder to book classes? People that go to lifetime are busy, I don’t have time to click around your app just to figure out how to see the schedule, let alone book a class. +,
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Even better than Costco
Life time is an absolute game changer
Default email app??
Why did this app register itself as my default email handler? Terrible.
Useless app, AI slop
This app is just awful, clutter and BS everywhere. I just want to know how busy my Life Time is and it can’t do anything useful besides book classes - which I don’t book.
Glitchy mess.
The new UI is terrible. You took away the + to be able to quickly book classes and reservations and replaced it with recently visited. This makes it extremely convoluted to just simply book a class because you replaced the option to simply make a reservation with bookmarks and the event schedule. People join Lifetime to go to classes, who told you it would be a smart idea to make it harder to book classes? People that go to lifetime are busy, I don’t have time to click around your app just to figure out how to see the schedule, let alone book a class. +,
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Bad customer service
Unfortunately, we had a very unpleasant experience upon arrival due to the way we were treated by an employee named Brian. His attitude was rude, harsh, and unwelcoming, which made us feel uncomfortable and disrespected as customers.
According to the benefits included with our membership, we are allowed to bring guests with us. Despite this, Brian handled the situation in a very unprofessional and disrespectful manner.
We kindly ask management to review its customer service policies and ensure that employees, especially those working at the front desk, receive proper training on how to communicate with members and their guests respectfully and professionally.
We hope this matter will be taken seriously and addressed appropriately so that other members do not have a similar experience in the future.
According to the benefits included with our membership, we are allowed to bring guests with us. Despite this, Brian handled the situation in a very unprofessional and disrespectful manner.
We kindly ask management to review its customer service policies and ensure that employees, especially those working at the front desk, receive proper training on how to communicate with members and their guests respectfully and professionally.
We hope this matter will be taken seriously and addressed appropriately so that other members do not have a similar experience in the future.
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Don’t change UI
They have changed the user experience several times in a short time periods for nothing.
![[solidcore]](https://cdn3.appshunter.io/i/Purple221/ff4064c393928ce7fafbcda98abeb046/AppIcon-0-0-1x_U007ephone-0-1-85-220.png/128x128bb-75.webp "[solidcore]")
