Glitchy mess.
The new UI is terrible, and instead of fixing it, you just keep making it worse. Why is the app now opening on athletic events? I have Wellhub and I can’t even tell you how severely my attendance at this gym has fallen because every time I open the app to figure out something quickly, I’m not able to make a quick decision, so I just go do something else instead.
You took away the + to be able to quickly book classes and reservations and replaced it with recently visited. This makes it extremely convoluted to just simply book a class because you replaced the option to simply make a reservation with bookmarks and the event schedule. I still can’t even tell you how to get to my full list of bookmarks anymore.
And why do I need to scroll all the way to the right to even see the option to see all of the classes? People join Lifetime to go to classes, who told you it would be a smart idea to make it harder to book classes? People that go to lifetime are busy, I don’t have time to click around your app just to figure out how to see the schedule, let alone book a class. +,
You took away the + to be able to quickly book classes and reservations and replaced it with recently visited. This makes it extremely convoluted to just simply book a class because you replaced the option to simply make a reservation with bookmarks and the event schedule. I still can’t even tell you how to get to my full list of bookmarks anymore.
And why do I need to scroll all the way to the right to even see the option to see all of the classes? People join Lifetime to go to classes, who told you it would be a smart idea to make it harder to book classes? People that go to lifetime are busy, I don’t have time to click around your app just to figure out how to see the schedule, let alone book a class. +,
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Even better than Costco
Life time is an absolute game changer
Default email app??
Why did this app register itself as my default email handler? Terrible.
Useless app, AI slop
This app is just awful, clutter and BS everywhere. I just want to know how busy my Life Time is and it can’t do anything useful besides book classes - which I don’t book.
Glitchy mess.
The new UI is terrible. You took away the + to be able to quickly book classes and reservations and replaced it with recently visited. This makes it extremely convoluted to just simply book a class because you replaced the option to simply make a reservation with bookmarks and the event schedule. People join Lifetime to go to classes, who told you it would be a smart idea to make it harder to book classes? People that go to lifetime are busy, I don’t have time to click around your app just to figure out how to see the schedule, let alone book a class. +,
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Bad customer service
Unfortunately, we had a very unpleasant experience upon arrival due to the way we were treated by an employee named Brian. His attitude was rude, harsh, and unwelcoming, which made us feel uncomfortable and disrespected as customers.
According to the benefits included with our membership, we are allowed to bring guests with us. Despite this, Brian handled the situation in a very unprofessional and disrespectful manner.
We kindly ask management to review its customer service policies and ensure that employees, especially those working at the front desk, receive proper training on how to communicate with members and their guests respectfully and professionally.
We hope this matter will be taken seriously and addressed appropriately so that other members do not have a similar experience in the future.
According to the benefits included with our membership, we are allowed to bring guests with us. Despite this, Brian handled the situation in a very unprofessional and disrespectful manner.
We kindly ask management to review its customer service policies and ensure that employees, especially those working at the front desk, receive proper training on how to communicate with members and their guests respectfully and professionally.
We hope this matter will be taken seriously and addressed appropriately so that other members do not have a similar experience in the future.
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Don’t change UI
They have changed the user experience several times in a short time periods for nothing.
Horrible glitchy app
Not sure if there is any quality control for this app. Constantly a problem. Does not allow you to order food at your gym through app. Does not accept lifetime gift cards at random times. Does anyone ever do quality control? Whoever is in charge of this app should be reprimanded by their supervisor.
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Would give 5 stars but…,
I really like the app and the ability to create varied workouts. However, there’s no way that I can find to remove duplicate workouts.
Overall, the app is great for making appointments with a trainer or a class.
I would give 5 stars if there was a way to remove unwanted exercises.
Since the app updated, I can now remove workouts that i don’t want. Now the problem is any workouts created by AI do not get placed in my workout library. One step forward and two steps back.
Overall, the app is great for making appointments with a trainer or a class.
I would give 5 stars if there was a way to remove unwanted exercises.
Since the app updated, I can now remove workouts that i don’t want. Now the problem is any workouts created by AI do not get placed in my workout library. One step forward and two steps back.
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GTX NOT USABLE
The latest update made following or looking at the GTX workouts impossible. The copy of the workout “screen” is too small to read and the aerobic portion is completely missing from the guided workouts. Please give us a full phone screen shot of the total workout that is readable. This is just atrocious.
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Apple Watch App no longer useful
The only thing I used the life time watch app for was the QR code to get into lifetime. That no longer works unless you allow app to read and write health data.
LT, please respect your members privacy when they don’t want you to have their health data.
LT, please respect your members privacy when they don’t want you to have their health data.
Wasted a whole day -not reliable info
The app has the wrong dates and times for classes especially the chat interface, please refer to your local gym board for accurate classes dates
Add Streak Widget
I would love if the lifetime app had an option to add it as a widget to the home page and keep track of streak
Would give 5 stars but…,
I really like the app and the ability to create varied workouts. However, there’s no way that I can find to remove duplicate workouts.
Overall, the app is great for making appointments with a trainer or a class.
I would give 5 stars if there was a way to remove unwanted exercises.
Overall, the app is great for making appointments with a trainer or a class.
I would give 5 stars if there was a way to remove unwanted exercises.
Vulnerability in app
There is some sort of vulnerability allowing the owners of this app to backdoor into your device. Mic on, browsing habits, etc.
Poor management of Athlinks
Life Time Digital absorbed one of my favorite sites for recording runners’s race results. At first it seemed like a good match, but now I’m increasingly disappointed. Since this merge Athlinks has been horrible at uploading results from big races. Their help department is completely able to resolve issues. What a shame!
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This app sucks!
The new update won’t let me sign in using my email. It keeps asking me if I forgot my username instead of letti g me continue and then freezes when I even tell it I forgot my username.
Unfortunate
It’s weird that the app for the life cafe does not work outside the operating hours. You can’t even look at the menus. Also, you can’t use Apple Pay but you can put your lifetime pass in the Apple wallet?
App Experience
Overall, it’s a great app and I’m happy with it. My only complaint after the recent update is the use of the word “complimentary” when registering for any classes as a Signature Member. These classes are not truly complimentary—we are paying for them through our membership fees. Lifetime is not providing every class at no cost; access to those classes is part of the membership we already pay for. While there are some genuinely complimentary offerings, labeling all included classes as “complimentary” feels misleading. I’d appreciate more accurate wording in the app.
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Streaming join button does not work
App is great🙏, but the join button no longer pops up when the class is supposed to start. Participants can’t join the class.
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