Not Worth It
I was excited to find an affordable place to print my photos. The app is straight forward and easy to use.
However, the app glitches and changes the cropping of your photos without you touching them. If you click on the crop button on the photo, it’ll open to what your photo is supposed to look like. Once you exit, the cropping is reset to how it’s supposed to look. I fixed all of my photos that this happened to and placed my order.
When my order came in, six of the nine photos were cropped the wrong way. I emailed era once they came in and sent photos of how they were ordered and how they came in. Their customer service hadn’t heard of this or seen this before and said they would pass it on to someone “with more technical knowledge” that afternoon and would get back to me with a more detailed response.
That was almost two months ago.
I haven’t heard anything and even emailed them with screen recording of what I’m talking about and mentioned that I haven’t heard from them. Still no word.
I’m upset they haven’t done anything to replace my photos or fix the app at all. It’s still cropping incorrectly, so I will be moving on to another company.
However, the app glitches and changes the cropping of your photos without you touching them. If you click on the crop button on the photo, it’ll open to what your photo is supposed to look like. Once you exit, the cropping is reset to how it’s supposed to look. I fixed all of my photos that this happened to and placed my order.
When my order came in, six of the nine photos were cropped the wrong way. I emailed era once they came in and sent photos of how they were ordered and how they came in. Their customer service hadn’t heard of this or seen this before and said they would pass it on to someone “with more technical knowledge” that afternoon and would get back to me with a more detailed response.
That was almost two months ago.
I haven’t heard anything and even emailed them with screen recording of what I’m talking about and mentioned that I haven’t heard from them. Still no word.
I’m upset they haven’t done anything to replace my photos or fix the app at all. It’s still cropping incorrectly, so I will be moving on to another company.
Show more
Customer service!
I was charged twice and my photos weren’t uploading to the printer. After some frustrating moments I got an email saying they noticed my order hadn’t gone through. When I replied explaining that I had been charged twice they cancelled an order and were able to help me get my photos through. Note: when sending out the order to print there’s a notice that says don’t close the app. It really means don’t navigate away from the app. Even if it was running in the background while I did other things it didn’t work. Also I have crazy slow internet so it took about a minute per photo to send out.
Show more
A super easy way to get beautiful prints!
era has officially become my new "go to" when it comes to getting prints! Hands down the best quality of prints I've experienced and the app makes it really easy, even fun to place an order. I've already placed 3 or 4 orders and can't wait for more!
Easy to use, amazing quality, love era!
Huge fan of era- as it delivers the quality of prints I've been looking for. The app is really easy to use (love the built in photo editor) and the prints themselves are incredible. Hands down the best quality of prints I've found. Will be a repeat customer for sure!
The best!
Huge fan of era prints. I've gotten two orders with them so far. The quality of the prints is noticeably different / better than other apps I've used and way better than getting them done at the corner store.
The app is super easy to use, I love the photo editor and love how easily I can select different formats (squares!!!) and borders...
The app is super easy to use, I love the photo editor and love how easily I can select different formats (squares!!!) and borders...
Show more
