Subscription error
Having paid for a new subscription it failed to appear in my account. Unable to record video from cameras. This needs fixing
FIX IT
App is crashing all the time. Got locked out of my house
Terrible
The app is very buggy. Signing in with 2FA enabled rarely works. Often the app has logged itself out when you’re trying to disarm the alarm (not ideal when they don’t make a keypad). The app accompanying a burglar alarm should be tested and tested and tested again. This has not. Go with Yale instead - you won’t regret it.
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Fails to arm the alarm
Old app was great. This one won’t show status nor set the alarm. When it works it will arm the alarm 4-5 times. Remotes work fine
Dreadful
Always dropping offline . Hopeless techies. Going to go elsewhere
Video Doorbell
Love the doorbell as I can see through the App who is at the door before I answer. Makes me feel more secure about answering the door
The app is not functional!
I have been with ERA Protect for a long time. I recently upgraded to this app after being advised that the old app was going to be removed. I have never had so many false alarms, the app frequently tells me the system is unset, then the alarm is triggered as soon as I open the door. I wish I could revert to the old app. I even considered removing the alarm components and just using the cameras. The initial screen is too small and the original screen which comes up now and again bizarrely was much better. Please get this sorted.
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Don’t bother
Can’t even log in. Sticks at ‘verifying’. If I can’t log in, I need to replace my whole system. Was all fine with the
Previous app.
Previous app.
Backward step in camera support
The new app is a backward step, clunky and poorly presented / laid out
Where is my instant camera dashboard view??
I consider this an essential feature
Bring it back!
I want to be able to see my camera feeds in one view without having to step through each one individually
A forced “upgrade” to an inferior app product
How much customer feedback was collected before this overhaul?
Where is my instant camera dashboard view??
I consider this an essential feature
Bring it back!
I want to be able to see my camera feeds in one view without having to step through each one individually
A forced “upgrade” to an inferior app product
How much customer feedback was collected before this overhaul?
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Glitchy and Temperamental
I find the app glitchy and temperamental.
Also they need to make deleting recordings on the doorbell easier. One has to delete each recording one by one which is a pain. It would be better to have a select all or select option so all or many recordings could be deleted at once.
Also they need to make deleting recordings on the doorbell easier. One has to delete each recording one by one which is a pain. It would be better to have a select all or select option so all or many recordings could be deleted at once.
Logging out constantly
The app constantly logs me out, integration with Apple Face Unlock is not integrated well so I have to manually enter details every time I get home.
Geo unlock is flaky at best.
Geo unlock is flaky at best.
TouchKey app needs low battery notification
TouchKey lock fingerprint operation works well most of the time and the remote unlock via the hub is useful. However the 4 x CR123 batteries died yesterday after approx 4 months operation with audio announcement on lock that batteries need replacing, lock no longer operated. There was NO low battery notification beforehand, please add this feature!
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Fingerprint unreliable
Great when it’s working and annoying when it isn’t!
Glitchy and Temperamental
I find the app glitchy and temperamental.
Also they need to make deleting recordings on the doorbell easier. One has to delete each recording one by one which is a pain. It would be better to have a select all or select option so all or many recordings could be deleted at once.
Also they need to make deleting recordings on the doorbell easier. One has to delete each recording one by one which is a pain. It would be better to have a select all or select option so all or many recordings could be deleted at once.
Worst item I’ve ever bought
Smart lock (finger print) is hit and miss! Had less than 6 months and multiple issues with app. No faith in lock working consistently. Because the key doesn’t get used, when electronic entry fails (for various reasons) the key is difficult to use. Should’ve just got a normal lock with extra keys and saved £450!
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Disappointing
The new updated app jumps out after 10 seconds and fails to load camera activity reliably on opening. A poor outcome following the last update.
Glitchy and Temperamental
I find the app glitchy and temperamental. We have recently installed an ERA floodlight camera which works fine. But whenever I look at it on the app, the app kicks me out after about 10 seconds of viewing.
Also they need to make deleting recordings on the doorbell easier. One has to delete each recording one by one which is a pain. It would be better to have a select all or select option so all or many recordings could be deleted at once.
Also they need to make deleting recordings on the doorbell easier. One has to delete each recording one by one which is a pain. It would be better to have a select all or select option so all or many recordings could be deleted at once.
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Junk
Adds to Alexa then stops working
Good but could be better
Main issue is the geolocation feature which is great when it works but that’s only about a third of the time. I think the problem is that the app logs out when I’m out of range for a while.
Very poor
App keeps logging me out so have to constantly keep login in always when I get home and want to disarm alarm. Cameras constantly go off line. Alarm frequently disarms itself after setting and has to be set again, outside camera does not pick up movement, so pretty useless. Geofencing works sometimes but not reliable
Been with Response Alarms/ERA for 34 odd years and this system is by far the worst, never had problems with all the previous systems f try on them.
Been with Response Alarms/ERA for 34 odd years and this system is by far the worst, never had problems with all the previous systems f try on them.
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