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ERA Smart Home

ERA Smart Home

by ERA HOME SECURITY LIMITED

2 ratings
56 reviews
🔧 Utilities
🌟 Lifestyle
Free

Details

Released
October 26, 2021
Updated
October 1, 2026

Features

Background Location Access

Developer

ERA HOME SECURITY LIMITED
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ERA Smart Home screenshot #1 for iPhone
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ERA Smart Home screenshot #4 for iPhone
ERA Smart Home screenshot #5 for iPhone
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About

This app provides a unified platform to control and monitor a comprehensive suite of smart home security devices, including alarms, cameras, and door locks. It offers remote access, dual-path communication for reliable connectivity, and optional professional monitoring services.

✓Integrates ERA smart security products
✓Control alarms and cameras in one app
✓Dual path communication (Wi-Fi/4G)
✓1080p HD live video streaming
✓Cloud video recording
✓Smart keyless door entry
Show original description

What users say about ERA Smart Home

Reviews of ERA Smart Home are mostly negative: the Lifestyle app is rated 4.5/5 from 2 App Store ratings. What users like most: good quality pictures (cameras), easy to use camera and alarm. Top complaints: app is very buggy, app is crashing all the time. Summarized from real user reviews.

Positive things

  • 👍Good quality pictures (cameras)
  • 👍Easy to use camera and alarm
  • 👍Simple and easy to use alarm system
  • 👍Nice UI Interface easy to use
  • 👍Fast to see camera videos
  • 👍Secure product
  • 👍Video doorbell allows seeing who's at the door
  • 👍Responds quickly to queries

Negative things

  • 🐛App is very buggy
  • 🐛App is crashing all the time
  • 🐛Signing in with 2FA rarely works
  • 🐛App logs out frequently
  • 🐛Fails to arm the alarm
  • 🐛Always dropping offline
  • 🐛App is not functional
  • 🐛Frequent false alarms
  • 🐛App frequently logs itself out
  • 🐛Initial screen too small
  • 🐛Can't log in, sticks at 'verifying'
  • 🐛Backward step in camera support
  • 🐛Clunky and poorly presented layout
  • 🐛Glitchy and temperamental
  • 🐛Constantly logs out
  • 🐛Geo unlock is flaky
  • 🐛Fingerprint unreliable
  • 🐛Smart lock (fingerprint) is hit and miss
  • 🐛App jumps out after 10 seconds
  • 🐛Fails to load camera activity reliably
  • 🐛Poor outcome following last update
  • 🐛App kicks out after 10 seconds of viewing
  • 🐛Adds to Alexa then stops working
  • 🐛Geolocation feature works about a third of the time
  • 🐛Alarm frequently disarms itself after setting
  • 🐛Outside camera does not pick up movement
  • 🐛Geofencing not reliable
  • 🐛App crashes when clicking motion notification
  • 🐛Can't set alarm from the app
  • 🐛Step backwards in app functionality
  • 🐛Needs to keep running in background
  • 🐛App drops out regularly
  • 🐛Signing process does not fully work with Face ID
  • 🐛App is very 'flaky'
  • 🐛No warning of low power for locks
  • 🐛Setting others up on the app is hit and miss
  • 🐛Unable to open doors by the app when out
  • 🐛App keeps logging out
  • 🐛Cameras constantly go off line
  • 🐛Not really compatible with Google
  • 🐛App is glitchy
  • 🐛Annoying it asks to turn on Bluetooth every time
  • 🐛Horrendous first impression
  • 🐛Useless waste of money
  • 🐛Support is pathetic
  • 🐛Unable to update firmware
  • 🐛Fingerprint sensor does not recognise
  • 🐛Wish I’d never purchased
  • 🐛Subscription error, failed to appear
  • 🐛Paid subscription did not appear
  • 🐛Unable to record video from cameras
  • 🐛Locked out of house
  • 🐛Old app was great, new one won't show status
  • 🐛Hopeless techies
  • 🐛Considered removing alarm components
  • 🐛Forced 'upgrade' to an inferior app
  • 🐛Need to replace whole system
  • 🐛Previous app was fine
  • 🐛Inferior app product
  • 🐛Need to delete recordings one by one
  • 🐛Manual entry needed for Face Unlock
  • 🐛No low battery notification
  • 🐛No faith in lock working consistently
  • 🐛Key is difficult to use when electronic entry fails
  • 🐛Should have got a normal lock
  • 🐛Software has some way to go
  • 🐛Prefer the old app
  • 🐛Poor software
  • 🐛Told to use 3 different software options
  • 🐛Glitches are under review
  • 🐛Cameras difficult to operate after being switched off
  • 🐛Cannot disarm alarm with new app
  • 🐛System degrading
  • 🐛No notifications for low battery
  • 🐛False triggers on PIRs
  • 🐛Forces location permission
  • 🐛Doesn't refresh when partner arms alarm
  • 🐛Cannot refresh screen by pulling down
  • 🐛App no longer available on iPad
  • 🐛Clip length not long enough
  • 🐛Slow activating lock, no convenience
  • 🐛Slow appalling customer service
  • 🐛Not as good as the old app
  • 🐛New app is clearly unfinished
See all reviews

What's New in ERA Smart Home

6.0.1

October 1, 2026

- A new “Call Us Now” option for quicker access to support - Performance improvements and bug fixes.

User reviews

Most RecentHighest RatedLowest Rated

Subscription error

Having paid for a new subscription it failed to appear in my account. Unable to record video from cameras. This needs fixing
WWagman30

FIX IT

App is crashing all the time. Got locked out of my house
EKEmty kax

Terrible

The app is very buggy. Signing in with 2FA enabled rarely works. Often the app has logged itself out when you’re trying to disarm the alarm (not ideal when they don’t make a keypad). The app accompanying a burglar alarm should be tested and tested and tested again. This has not. Go with Yale instead - you won’t regret it.
Show more
NNauah174

Fails to arm the alarm

Old app was great. This one won’t show status nor set the alarm. When it works it will arm the alarm 4-5 times. Remotes work fine
C6cv 61

Dreadful

Always dropping offline . Hopeless techies. Going to go elsewhere
LLinenisbad
See 51 more reviews

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HomeGuard Pro
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See developer apps

User experience

🐞

Reported Bugs

70 issues

Subscription error, failed to appear

Bug

App crashing

Bug

2FA rarely works

Bug

App logs out frequently

Bug

Fails to arm alarm

Bug

Always dropping offline

Bug

App not functional

Bug

Frequent false alarms

Bug

App logs itself out

Bug

Cannot log in, stuck on 'verifying'

Bug

Camera support is a backward step

Bug

Clunky and poorly laid out

Bug

Glitchy and temperamental

Bug

Constantly logs out

Bug

Geo unlock is flaky

Bug

Fingerprint unreliable

Bug

Smart lock fingerprint is hit and miss

Bug

App jumps out after 10 seconds

Bug

Fails to load camera activity reliably

Bug

App kicks out after 10 seconds of viewing

Bug

Adds to Alexa then stops working

Bug

Geolocation feature works inconsistently

Bug

Alarm frequently disarms itself

Bug

Outside camera does not pick up movement

Bug

Geofencing not reliable

Bug

App crashes on motion notification click

Bug

Cannot set alarm from app

Bug

App drops out regularly

Bug

Sign-in process with Face ID is not fully functional

Bug

App is flaky

Bug

No low power warning for locks

Bug

Setting up others on the app is inconsistent

Bug

Cannot open doors via app when out

Bug

App keeps logging out

Bug

Cameras constantly go offline

Bug

Not compatible with Google

Bug

App is glitchy

Bug

Asks to turn on Bluetooth every time

Bug

Login issues, repeats password requests

Bug

Useless, does not work

Bug

Unable to update firmware

Bug

Fingerprint sensor not recognizing

Bug

Subscription did not appear

Bug

Unable to record video

Bug

Locked out of house

Bug

New app won't show status

Bug

Inferior app product

Bug

Delete recordings one by one

Bug

Manual entry required for Face Unlock

Bug

No low battery notification

Bug

No faith in lock consistency

Bug

Key difficult to use when electronic fails

Bug

Software needs improvement

Bug

App needs sorting

Bug

Poor software

Bug

Multiple software options with glitches

Bug

Cameras difficult to operate after being off

Bug

Cannot disarm alarm with new app

Bug

System degrading

Bug

No low battery notifications

Bug

False PIR triggers

Bug

Forces location permission

Bug

App does not refresh when partner arms alarm

Bug

Cannot refresh screen by pulling down

Bug

App no longer on iPad

Bug

Clip length too short

Bug

Slow activation of lock

Bug

App does not work

Bug

New app is unfinished

Bug

Spinning buffering wheel on login

Bug
✨

Requested Features

18 requests

Bring back instant camera dashboard view

Feature

Make deleting recordings easier (select all/many)

Feature

Add low battery notification for locks

Feature

Improve integration with Apple Face Unlock

Feature

Improve geolocation feature reliability

Feature

Allow viewing video in landscape mode

Feature

Add option to select all or many recordings for deletion

Feature

Add low battery notification

Feature

Make signing up for guests easier

Feature

Improve guest sign-up process for AirBnB

Feature

Provide a warning for low battery on locks

Feature

Improve reliability of setting up new users

Feature

Make app available on iPad

Feature

Increase clip length

Feature

Provide chip required to activate lock

Feature

Improve compatibility with Google Routines

Feature

Allow users to revert to the old app

Feature

Fix the spinning buffering wheel on login

Feature

FAQ

What does the ERA Smart Home app do?

The ERA Smart Home app acts as a central hub for managing all your ERA smart security devices. It allows you to control and monitor your smart alarms, CCTV security cameras, smart door handles, and other integrated security products from a single, user-friendly interface on your smartphone.

What are the key features of the ERA Smart Home app?

Key features include integration with ERA's full ecosystem of security products, unified control of alarms and cameras, dual-path communication for reliable connectivity, 1080p HD live video streaming, cloud-based video recording, and smart keyless entry for doors.

Is the ERA Smart Home app free to use?

The ERA Smart Home app itself is free to download and use. However, to access full alarm functionality, including the 4G roaming SIM connection and professional monitoring services, you will need to purchase one of their cover plans, available as a one-off annual payment or a monthly charge.

What devices are compatible with the ERA Smart Home app?

The app is designed to integrate with ERA's complete range of smart security products. This includes smart alarms, CCTV security cameras, the TouchKey smart door solution, the Smart Universal Door Handle, and various additional accessories like sensors and external sirens.

How does the dual-path communication work?

Dual-path communication allows the system to seamlessly switch between Wi-Fi and a built-in 4G roaming SIM. This ensures that your alarm system continues to operate at its best performance, keeping your property secure and cameras online even if your broadband connection fails.