Lack of improvement
Since they launch ERA PROTECT , they are not taking care of existing customer of HomeGuard pro app which shows that ERA are only interested in sell of new products but not interested in existing customers. Since long time this app is not update to fix the issue.
Products as hardware is great but you need to update the app as well.
Cusomer retention is the best practise to grow. Hope you agree with me.
Products as hardware is great but you need to update the app as well.
Cusomer retention is the best practise to grow. Hope you agree with me.
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Is this now an old legacy product?
ERA seemingly have no interest in support for this product. We’ve had no end of issues with it recently. This app last updated over a year ago, yet the protect one is updated. Thanks ERA- my £400 alarm system is now going in the bin.
Slow to fix major error and no update in 1+ years
Slow to update an error which rendered the smart element of the alarm useless. This undermines why people would buy the alarm… for smart functions!
Additionally, this app is rarely updated for smart functionality unlike competitors like Ring and ADT.
Please invest time in enhancing functionality and more people would buy the smart alarms! Innovation, protection!
Additionally, this app is rarely updated for smart functionality unlike competitors like Ring and ADT.
Please invest time in enhancing functionality and more people would buy the smart alarms! Innovation, protection!
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OK but not great
This app has a few design flaws.
1: the app should have security (IE a pin, Touch ID & Face ID. I raised this before but was told customers want quick access to the app. Well why don’t you add it into your settings and let the customer decide how secure they want the app & home alarm to be??? Why do you get to choose that for me based on what some customers have said! We’re only talking about an extra second or so with Face ID.
2: the arm/disarm/ SOS buttons are at the bottom on the iPhone. Without the home button on newer iPhones by swiping up you can arm or disarm your alarm as you exit.
1: the app should have security (IE a pin, Touch ID & Face ID. I raised this before but was told customers want quick access to the app. Well why don’t you add it into your settings and let the customer decide how secure they want the app & home alarm to be??? Why do you get to choose that for me based on what some customers have said! We’re only talking about an extra second or so with Face ID.
2: the arm/disarm/ SOS buttons are at the bottom on the iPhone. Without the home button on newer iPhones by swiping up you can arm or disarm your alarm as you exit.
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Major design flaw renders this app useless on iPhones!
This app should be great (in fact it is for setting up the system) but, and it is a HUGE but, it has a massive flaw on iPhones.
The disarm/arm/home buttons on an iPhone should not be at the bottom of the screen. If you have an iPhone from the past few years with no home button, to return to the home page you have to swipe up from the bottom to the phone. It is way to easy to catch one of the HomeGuard Pro’s buttons whilst doing this and I am forever either setting the alarm when I am actually in the house or turning the alarm off when I am away from home and I have just been checking in on the system. Not ideal... Please consider changing this!
The disarm/arm/home buttons on an iPhone should not be at the bottom of the screen. If you have an iPhone from the past few years with no home button, to return to the home page you have to swipe up from the bottom to the phone. It is way to easy to catch one of the HomeGuard Pro’s buttons whilst doing this and I am forever either setting the alarm when I am actually in the house or turning the alarm off when I am away from home and I have just been checking in on the system. Not ideal... Please consider changing this!
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