Erbert & Gerbert’s User Reviews
Customer Experience
~ Based on 59 written reviews from the US App Store.
What users say
Summarized from real user reviews of Erbert & Gerbert’s. Based on 125 reviews and a 2.7/5 average, it highlights the 5 positives and 51 negatives reviewers mention most about this Food & Drink app.
Positive things
- 👍Great taste and courtesy
- 🤩New update saves orders
- 👍Easy to manage rewards
- 👍Delicious food
- 👍Nice delivery driver
Negative things
- 🐛Horrible app update
- 🐛Login loop and cannot edit order
- 🐛Glitchy and unreliable
- 🐛Can’t sign in
- 🐛Payment problems
- 🐛No payment options other than CC
- 🐛App is garbage
- 🐛Worst app ever created
- 🐛Weird end of order site thing
- 🐛App is ridiculous
- 🐛Absolute garbage app
- 🐛Buggy
- 🐛Can’t order
- 🐛Bad to worse
- 🐛Locks up
- 🐛Logged out - never able to log in again
- 🐛You have to put a lot of effort into sucking this bad
- 🐛Horrible
- 🐛Garbage app, great food
- 🐛Useless
- 🐛Doesn’t have the only location in my area
- 🐛Can’t order
- 🐛Can’t add food to your order anymore
- 🐛App could be better
- 🐛Doesn’t even get login right
- 🐛Bad
- 🐛Terrible app
- 🐛Terrible
- 🐛Good food, bad app
- 🐛Can’t redeem rewards
- 🐛Horrible
- 🐛Not User Friendly
- 🐛Disappeared
- 🐛Don’t expect any rewards
- 🐛What’s the deal with the survey?
- 🐛Love the food, hate the app
- 🐛Horrible App
- 🐛The app is horrendous
- 🐛No Apple Pay or Keychain support
- 🐛This app is a joke
- 🐛Still super laggy and slow to load
- 🐛Password Reset
- 🐛Needs some major help!
- 🐛Takes forever to load
- 🐛So annoying to use
- 🐛Glitchy & inefficient
- 🐛Stole my points; AGAIN.
- 🐛Glitchy
- 🐛Glitchy.
- 🐛I love erbs but hate this app
- 🐛Nice app for ordering, rewards need work
Is Erbert & Gerbert’s Safe?
Erbert & Gerbert’s has mixed safety signals based on user ratings. AppsHunter Safety Score for Erbert & Gerbert’s is 57/100.
This assessment is based on 125 user ratings, with an App Store average of 2.7/5.
Safety Analysis
~ Based on 102 App Store ratings for Erbert & Gerbert’s.
Is Erbert & Gerbert’s Legit?
Erbert & Gerbert’s appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Erbert & Gerbert’s is 78/100.
Based on 78 of 100 points across 7 verification signals from App Store and developer data.
Top reviews
Best Subs in the State! Better than Subway and Quiznos! Great hometown courtesy with Great taste.
Horrible no stars for the app
Love the subs!
Worst app ever. Lets you log in, but you can’t order from that login. Just fill cart. Try to proceed to order, nope, have to log in again. But it won’t let you log in. And it keeps throwing you back to a “connect the account to…” screen. It’s a circle jerk. I WANT to order via the app as these are superior sandwiches. But nope. The app is so bad it may as well be a wet paper menu that blew past the playground and got picked up by a random kid, lit on fire, and stuffed in my mailbox. So useless.
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It’s like this company doesn’t actually want business. Their app is glitchy and unreliable at best. The menu is pretty straightforward but being able to rely on ordering consistently being able to view your bag and being able to pull up past orders is a complete nightmare. Delete the app and either personally go to the store or call it in.Zero stars.
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This honestly the worst app. I try to sign in to pay and it just doesn’t work.
I can’t see any way to make payment from the app. Use the online site.
Choosing your sandwich and navigating the menu is fine, but once you go to pay it asks you for your location another time, even though you already selected your store at the start. Then it asks for your phone number again, and sends you another verification text. Plus you have to do another captcha. After you finally get through that gauntlet they give you no Apple Pay, or google pay, or PayPal options. Nothing but entering your CC. What is this 2006? Come on!!
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No way to sign in. It says my phone number is already in use with punchh, but none of my email addresses work. Creating a new account just keeps looping back to trying to open the already open app. Worthless.
This app is AWFUL. Absolute SCAM for redeeming rewards.
Navigating the menu is easy and straightforward but when you get to the end and you go to place your order it takes you to a weird choice screen. One option brings you to some place to sign in again and just redirects you back to the app - never signing you into what you selected. The other option on the page isn’t even available and shows as a false address. You can’t skip this or get around it after reaching this stage. Super disappointing :((
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I love the food at Erberts and Gerberts but this app is absolutely ridiculous. I’m able to create an order up to checking out, but then it asks for a new login. This would normally be fine but is a little stupid since the login doesn’t work.
Absolute garbage app, a monkey with a rock and stick could do better at taking orders than this app. I wasn’t able to place an order and was required to sign in multiple times and it redirected me to my browser and back to the app without success. In the time it took to attempt to use this app I could’ve hand crafted and harvested all of the ingredients to make my sandwich. Save yourself the time and just order in person.
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Can't use deals anymore nothing works
This app used to be just okay, now they made it worse. I can’t just order a sandwich without logging in? Stupid. I never needed to before
So now my apple created login won’t work. I went to create an account through punchh and it won’t go through because my phone is already associated with my apple login. Do they not want my business? Why is this so difficult?
App freezes after clicking checkout.
I must have accidentally logged out, but when I open the app now it prompts my name and phone number, which it then informs me is already in use. Closed the app, reset the app, cannot bypass that screen. I guess I will never be able to use the app again.
The absolute worst restaurant app I've ever used. I say used, but after about 20 minutes of trying to order I gave up and went somewhere else. First I tried to create an account using Facebook because that's the easiest option. I kept getting an error. Then I tried to make an account using my Apple ID. That worked but when I tried to order it took me to my browser so that I could login again for some reason and it kept giving me an error saying my password was wrong. How is that possible? I'm logging in with Apple. I don't even have a password. So I deleted that account and went through the trouble of creating an account manually and saved my password. Again, when I went to order it took me to the browser so that I could login again. This time it just wouldn't load. I restarted the app and my browser multiple times And I either get an error or nothing happened. It is literally impossible to order food which is really stupid because the entire point of this app is to order food. When choosing a store to pick up your order at they don't tell you the area of the city like east west, they don't tell you the street name, they just tell you the store number. How would a regular person who doesn't go there know they're internal store numbers? I literally had to Google the store numbers to figure out which was which. Then even though I used my current location to choose a store I found out that the store it chose was actually the one that was farther away from me even though I was directly across the street from a different store. Get your sht together. It's not that hard.
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I created a new account. But every time I sign in and try to place an order, I get all the way to the end and when I try to check out, it has me sign in again and start the order all over again…. So I never can actually place an order. This has happened literally a dozen times. Worthless
