ESB

ESB is a service delivery platform uniquely designed for frontline services to reduce costs and deliver better IT. -Complete managed service via the Cloud -Designed from Local Government and public services -Created for frontline public services -Business deployment method and pre-requisites -Full configuration by the customer -Sustainable, flexible and future-proof FEATURES Software-as-a-Service -Utilises the latest in cloud computing technology -Robust and flexible -Hosted across multiple secure UK data centres for maximum resiliance -No hardware, no headaches Workflow -Fast, reliable and powerful workflow engine provides automation of business decisions -Easily create and quickly modify complex business processes -Develop a set of business rules to control every aspect of a business process from end-to-end Mobile Working -Support for the latest generation of mobile devices from industry-leading manufacturers such as Apple and HTC -3G technology eliminates the need to return to the office to synchronise data -Optional integration with GPS provides location awareness Self Service -A dedicated Self-Service portal allows customers to directly interact with business processes -Use corporate branding to fully integrate the look and feel of the portal with other web sites -Customers can register with the portal to track the progress of items they have submitted Correspondence -Easily develop a range of correspondence documents such as letters, forms and invoices in a variety of formats including Adobe PDF -Documents can be generated on-demand or automatically by the workflow engine -Reduce costs by switching paper-based systems to electronic correspondence Messaging -Automatically generate e-mail messages to inform staff of new work, keep customers informed, or to inform managers of critical events and thresholds -Initiate business processes in response to inbound e-mail messages, with auto-responders -Generate SMS text messages at any point during a business process -Utilise ServiceBuilder's in-built messaging system to quickly and efficiently communicate with groups of staff Electronic Document Management -Store documents electronically within a folder structure or link them directly to a business process -Full-text searching of all documents, including Microsoft Word and Adobe PDF -Direct integration with a range of scanning devices -Optical character recognition (OCR) technology extracts text from scanned documents allowing them to be searched Address Management -Reduce address input time for your staff -Eliminate database spelling mistakes and formatting errors -Improve or remove poor quality address data and validate your customers’ identity -Integration with the National Land and Property Gazetteer (NLPG) and Royal Mail PAF® Mapping/GIS -Support for a range of mapping providers including Bing Maps and solutions from GGP Systems. -Ability to integrate spatial data into workflow decisions Business Intelligence -Custom dashboards provide key information at-a-glance using gauges and graphs -Detailed reports can easily be written and made available to groups of users -Integration with a range of industry-leading report-writing tools such as Crystal Reports Authentication and Security -Full integration with Active Directory for authentication and authorisation -Flexible role-based architecture providing granular access control -Comprehensive auditing facilities -Optional two-factor authentication for enhanced security