ESB vs Onest CRM

ESB is a service delivery platform uniquely designed for frontline services to reduce costs and deliver better IT. -Complete managed service via the Cloud -Designed from Local Government and public services -Created for frontline public services -Business deployment method and pre-requisites -Full configuration by the customer -Sustainable, flexible and future-proof FEATURES Software-as-a-Service -Utilises the latest in cloud computing technology -Robust and flexible -Hosted across multiple secure UK data centres for maximum resiliance -No hardware, no headaches Workflow -Fast, reliable and powerful workflow engine provides automation of business decisions -Easily create and quickly modify complex business processes -Develop a set of business rules to control every aspect of a business process from end-to-end Mobile Working -Support for the latest generation of mobile devices from industry-leading manufacturers such as Apple and HTC -3G technology eliminates the need to return to the office to synchronise data -Optional integration with GPS provides location awareness Self Service -A dedicated Self-Service portal allows customers to directly interact with business processes -Use corporate branding to fully integrate the look and feel of the portal with other web sites -Customers can register with the portal to track the progress of items they have submitted Correspondence -Easily develop a range of correspondence documents such as letters, forms and invoices in a variety of formats including Adobe PDF -Documents can be generated on-demand or automatically by the workflow engine -Reduce costs by switching paper-based systems to electronic correspondence Messaging -Automatically generate e-mail messages to inform staff of new work, keep customers informed, or to inform managers of critical events and thresholds -Initiate business processes in response to inbound e-mail messages, with auto-responders -Generate SMS text messages at any point during a business process -Utilise ServiceBuilder's in-built messaging system to quickly and efficiently communicate with groups of staff Electronic Document Management -Store documents electronically within a folder structure or link them directly to a business process -Full-text searching of all documents, including Microsoft Word and Adobe PDF -Direct integration with a range of scanning devices -Optical character recognition (OCR) technology extracts text from scanned documents allowing them to be searched Address Management -Reduce address input time for your staff -Eliminate database spelling mistakes and formatting errors -Improve or remove poor quality address data and validate your customers’ identity -Integration with the National Land and Property Gazetteer (NLPG) and Royal Mail PAF® Mapping/GIS -Support for a range of mapping providers including Bing Maps and solutions from GGP Systems. -Ability to integrate spatial data into workflow decisions Business Intelligence -Custom dashboards provide key information at-a-glance using gauges and graphs -Detailed reports can easily be written and made available to groups of users -Integration with a range of industry-leading report-writing tools such as Crystal Reports Authentication and Security -Full integration with Active Directory for authentication and authorisation -Flexible role-based architecture providing granular access control -Comprehensive auditing facilities -Optional two-factor authentication for enhanced security

Onest CRM & Business Management Suite is the all-in-one mobile solution designed to streamline your daily business operations, team collaboration, and client relationships. Whether you're tracking leads in the field, managing complex projects, handling team attendance, or overseeing financial transactions, Onest CRM puts complete control in the palm of your hand. Key Features: Client & Lead Management (CRM) • Organize leads, client profiles, and deals in one central place. • Track client interactions, scheduled visits, and follow-ups. • Gain actionable insights to close deals faster and retain clients. Project & Task Management • Create, assign, and prioritize tasks with real-time status tracking. • Collaborate with team members, leave feedback, and attach files on the go. • Visual progress bars and project dashboards to keep deadlines on track. Smart HRM & Attendance Tracking • Geo-location (GPS) based check-in and check-out for remote and on-site staff. • Selfie verification support for accurate attendance records. • Effortless leave management: request, review, and approve leaves in seconds. • Company employee directory, department structures, and official notices. Accounting & Financial Overview • Track daily income, expenses, deposits, and transactions. • Create and manage purchase invoices with PDF generation and export. • Real-time financial statistics to monitor your business cash flow. Inventory & Stock Management • Manage products, categories, and brand listings efficiently. • Monitor stock movements and purchase orders seamlessly. Customer Support & Ticketing • View, manage, and respond to support tickets directly from the app. • Improve customer satisfaction with rapid response capabilities. Multilingual & Personalized • Native support for multiple languages (English, Arabic, Spanish, French, Bengali, and more). • Seamless Light and Dark mode options tailored for day and night use. Transform the way you run your business. Download Onest CRM today and boost your team’s productivity!