ESC by FieldEdge

ESC by FieldEdge

Field Techs' Mobile Toolkit

102 ratings
34 reviews
Free

Details

  • Released
  • Updated
  • October 14, 2020
  • October 7, 2026

Features

ESC by FieldEdge screenshot #1 for iPhone
ESC by FieldEdge screenshot #2 for iPhone
ESC by FieldEdge screenshot #3 for iPhone
ESC by FieldEdge screenshot #4 for iPhone
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About

Empower field service technicians with essential tools to boost productivity and service quality. Access critical work order and customer data on your tablet or smartphone, anytime, anywhere.

✓Improve technician productivity
✓Enhance service delivery
✓Access work order information
✓Access customer data
✓Mobile access on tablet/smartphone
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What's New in ESC by FieldEdge

2026.9.1 (8)

October 7, 2026

We’ve updated the app for general maintenance and to fix some defects.

User reviews

Should be zero stars

This app is one of the WORST things about my job and honestly makes me want to quit. The app is ALWAYS down, loading speeds are molasses slow and it’s glitchy all the time.

Truly Awful

This company took a turn for the worst about 5 years ago. We have been customers for close to 10 years at this point and I can’t stress how truly horrible their mobile app is. This really has the potential to bring down an entire companies day to day operations based on issues that truly occur a dozen or more times a day. I decided to try and load the app literally as I am typing this and it opened up to just a completely blank schedule for tomorrow…which is obviously not what is actually on the job board for tomorrow. This happens every day, as does the app just randomly crashing. I wish we had never spent so much time and money to switch to this company because it literally just took us 6 months to switch to a new company.
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Expensive junk

Seriously bad software

Awful

More often than not this app fails to works properly. Freezes completely on the regular, dispatches won’t load. For a field tech this is a complete waste. Rarely see updates pushed out. Pushing hard to get my company to drop this. Down right awful. If you try and submit a bug report that errors out as well. Pretty awful when you try to report an error and you can’t because that doesn’t work either.

2/18/26 update. App is still awful! Won’t load my dispatch, app updates are few and far between.
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Sucks!!!

Worst app for service that I’ve used, it crashed every time, you have to delete it and re download it everyday, and is so slow. If I could steer away from it I would, but company i work for keeps using this system not sure why!!!

Developer apps

FAQ

What does ESCByFieldEdge do?

ESCByFieldEdge provides field service technicians with mobile access to critical work order and customer data. It aims to improve their productivity and enhance the quality of service they deliver.

What are the key features of this app?

Key features include enabling technicians to improve productivity, enhance service delivery, and access critical work order information and customer data directly from their tablet or smartphone.

Is ESCByFieldEdge free to use?

Based on the provided information, the app is listed as free. There are no mentions of in-app purchases or advertisements.

What devices is ESCByFieldEdge compatible with?

The app is designed to be used on tablets and smartphones, allowing technicians to access information anytime and anywhere.

How does this app help field service technicians?

It equips field service technicians with the necessary tools to be more productive and deliver better service. By providing mobile access to essential data, it streamlines their workflow and improves efficiency on site.