Unable to register
Downloaded the ESS App, put my details in to register, it asked me to update the app (even though I had just installed it). The link took me back to the App Store, where it said the app was fully updated. Went back to the app, and now unable to proceed past registration unless the app is updated even though it already is.
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Awful
I have just downloaded the app and i am honestly astounded at such low and poor craftsmanship alls I wanted was a nice warm coffee to keep my tummy warm and my mind clear and ready for the day but I couldn’t even have that could I because this app had blocked me as soon as I had registered my log in to say I am disappointed is an understatement i have never seen such a pathetic excuse for coding and if I was ever in the matrix I would terminate this app
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Response from developer
This doesn't seem right. We want to take a closer look at this for you. Please send an email to support@nealstreet.tech so we can connect and help you sort this out.
Unable to add loyalty card to Apple wallet
The button literally does nothing
Some issues resolved
Update2
Dear developer - please stop emailing me! Ive had about 6 identical emails since I posted this review. I’ve replied to the address given.
Update1
After a recent app update, I’ve been able to log in again, also the transaction logging has sorted itself out (though no records for a missing period of a couple of months)
I’m still waiting for a update on a refund for several incorrect charges - I’d recommend that all users check your Reciepts because I’ve had several occasions where I’ve been either double charged, or charged for a second transaction immediately after a purchase.
When it’s working properly, it’s been useful, but it will take me a while to trust it again.
Dear developer - please stop emailing me! Ive had about 6 identical emails since I posted this review. I’ve replied to the address given.
Update1
After a recent app update, I’ve been able to log in again, also the transaction logging has sorted itself out (though no records for a missing period of a couple of months)
I’m still waiting for a update on a refund for several incorrect charges - I’d recommend that all users check your Reciepts because I’ve had several occasions where I’ve been either double charged, or charged for a second transaction immediately after a purchase.
When it’s working properly, it’s been useful, but it will take me a while to trust it again.
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Response from developer
This doesn't seem right. We want to take a closer look at this for you. Please send an email to support@nealstreet.tech so we can connect and help you sort this out.
No longer able to log in - error message
Stamps weren’t collecting any more and I got an error when trying to redeem points. Unable to contact customer support as error message displayed. Reinstalled the app and now getting the error when trying to log in. Dead app. Already raised a ticket with Neal Street Rewards but no response
Response from developer
Hello, thank you for your review. Please contact us at support@nealstreet.tech and we will be happy to investigate this for you. Thank you in advance!
Bad app
Saying that the certificate pinning failed for the host yo-yo wallet and seems no way to fix it.
App not working. Absolutely zero customer service
If possible, do everything you can to avoid this ESS app and the teya online payments.
Had to switch my expired payment card in the app at the beginning of August 24 and it’s not worked since.
First emailed customer services on the 7th of August. No reply. Have lost count of how many times I’ve tried contacting them since, no reply every time.
Have done all the usual, remove card, log out, re-add etc. still no joy nearly two months later and zero contact.
They should be embarrassed to have a department called ‘customer service’.
Had to switch my expired payment card in the app at the beginning of August 24 and it’s not worked since.
First emailed customer services on the 7th of August. No reply. Have lost count of how many times I’ve tried contacting them since, no reply every time.
Have done all the usual, remove card, log out, re-add etc. still no joy nearly two months later and zero contact.
They should be embarrassed to have a department called ‘customer service’.
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Response from developer
This doesn't seem right. We want to take a closer look at this for you. Please send a note to rewardshelp@teya.com so we can connect and help you sort this out.
Overcharged and ignored
Do not download this app… 2 months ago now I noticed I had been charged for other peoples orders amounting to £20. Contacted the help centre and to this day I have been ignored. Even contacted their enquiries email and still no response!
Response from developer
Please send a note to rewardshelp@teya.com so we can connect and help you sort this out.
Reliable payment/reward app
I use it every day. Reliable, functional, quick. Who needs more?
Response from developer
Awesome! Thank you so much for your review! We are really happy you are enjoying the app.
Apple wallet not working plus no Apple Pay
I tried adding my loyalty card to my wallet as the app indicates you can, but it doesn’t work.
In addition there should be an Apple Pay option instead of adding credit card details.
In addition there should be an Apple Pay option instead of adding credit card details.
Response from developer
This doesn't seem right. We want to take a closer look at this for you. Please send a note to rewardshelp@teya.com so we can connect and help you sort this out.
iOS 17 brings the app to a halt
Since updating to iOS 17 the app has logged me out, telling me to update to iOS 17… latest update lets me back into my account, but all my freebies have vanished, along with all my details…😡
Logged out
Unable to use as been logged out for security reasons. What I do it says logged out for security reasons. Points and vouchers unable to use.
Security issue
Hi,
I have been locked out of the app with an error statement saying ‘ you have been logged out for security reasons’ I can’t access the account, I’ve tried reinstalling it but no luck, can somebody help please?
I have been locked out of the app with an error statement saying ‘ you have been logged out for security reasons’ I can’t access the account, I’ve tried reinstalling it but no luck, can somebody help please?
Response from developer
Hello, thank you for your review. Please contact us at rewardshelp@teya.com and we will be happy to help.
Bricked by update
No longer works at all. ‘Logged out for security reasons’ for days now with no fix.
Not working
Since update to IOS 17 I haven’t been able to login. Keep getting error messages as others have mentioned. I Will be losing rewards in next few days
Response from developer
Please contact us at rewardshelp@teya.com and we will be happy to investigate this for you. Thank you in advance!
iOS 17/Update not working
The ESS app is displaying a prompt to update but it’s not authenticating the user’s credentials. App not working! Please sort out urgently.
App not working with IOS 17
App appears to broken since IOS 17 update. Keeps stating that there is an error with log in.
Doesn’t work with iOS17
Sadly, not update for a month and now will not work on iOS 17 device. Please update.
App is broken since ios17
All I get now is a prompt to update to get great features in ios17 and then when I log in it just says logged out for security reason's
Error
I am unable to use the app as I am locked out for security reasons with no way to reset or contact to help.