ESSENCE Retention

Essence Retention is the mobile workspace for ecommerce brands and their retention team. Review campaigns, approve work, share feedback, and see the revenue your retention program is generating, all from your phone. APPROVE WORK IN ONE PLACE Review email campaigns, SMS campaigns, automated flows, and account changes from a single approval inbox. Every item has a clear status, Pending review, Approved, or Changes requested. Open an item to see the latest creative, subject line, preview text, audience, scheduling details, or account-change screenshots. When the work is ready, approve it in one tap. SHARE FEEDBACK DIRECTLY ON THE WORK Each campaign, flow, and account change has its own live comment thread. Send written feedback, screenshots, photos, PDFs, and other files without moving the conversation into email or chat. Comments and updates appear while the task is open, keeping the brand and retention team aligned around the same work. SEE WHAT RETENTION IS EARNING Track revenue generated by campaigns and automated flows, compare performance against the previous period, and review results for individual sends. Email performance includes open rates, while SMS reporting focuses on the metrics relevant to SMS. The latest results are cached on your device, so your dashboard can open with real figures before a refresh completes. TRACK LIST GROWTH For brands using a connected storefront signup form, Essence Retention can also show email signups, SMS opt-ins, submission rate, form views, signup trends, and funnel performance. RUN CLIENT WORK FROM THE SAME APP Agency users get a full production workspace across clients. Manage campaigns and flows, assign teammates, prepare copy, upload creative, configure audiences and send timing, move work through production stages, and send it to clients for review. Clients see a simpler approval experience, while the agency manages the full workflow behind the scenes. CAMPAIGNS, FLOWS, AND ACCOUNT CHANGES Essence Retention keeps one-off campaigns, automated flows, and account changes in the same system. Flow emails stay grouped within their automation, while account changes can be reviewed and approved using screenshots and supporting context. NOTIFICATIONS THAT OPEN THE RIGHT WORK Review requests, mentions, comments, decisions, and other updates can appear as push notifications and inside the app. Tap a notification to open the exact task or approval that needs attention. ONE APP, TWO EXPERIENCES Brand contacts see only their own account and the work relevant to them. Agency users get the tools required to manage work across multiple clients. Both sides work from the same campaigns, without requiring clients to learn the agency’s internal production process. Essence Retention is available to authorized ESSENCE clients and team members.