Very bad and lagging
Doesn’t help say logged in already and goes round and round
Extremely frustrating and stressful
This app is not functioning properly. I was unable to complete the identity verification process, and I was locked out of the app after my very first attempt. The message says I have been locked out for one hour because I supposedly used the app without completing all the steps several times, which is simply not what happened.
On top of this, my application cannot be found, leaving me unable to continue my EU Settlement Scheme application. This is extremely stressful because I am now at risk of failing to complete my application due to technical problems with the app.
I have also raised multiple incident tickets with support about these issues. I received emails stating that the incidents had been “resolved,” but nothing was actually resolved. I am still experiencing exactly the same problems and remain unable to complete my application.
An immigration application is extremely important, and people should not be put at risk because of technical problems with the official app. Please take these issues seriously, investigate them properly, and provide a reliable solution or alternative for applicants who cannot complete the process through the app.
On top of this, my application cannot be found, leaving me unable to continue my EU Settlement Scheme application. This is extremely stressful because I am now at risk of failing to complete my application due to technical problems with the app.
I have also raised multiple incident tickets with support about these issues. I received emails stating that the incidents had been “resolved,” but nothing was actually resolved. I am still experiencing exactly the same problems and remain unable to complete my application.
An immigration application is extremely important, and people should not be put at risk because of technical problems with the official app. Please take these issues seriously, investigate them properly, and provide a reliable solution or alternative for applicants who cannot complete the process through the app.
Show more
Shows Document already uploaded
Shows document already uploaded but doesn’t allow to go further and then block the account for an hour. Please fix this
Passport Scan Not Working
Scanning the passport chip with NFC works perfectly when testing it, but wont work on the app no matter how hard you try.
Scans fail every single time!
Absolutely useless, totally unfit for purpose.
Doesn’t work
Does not give passport option to scan only BRP or BRC of which both are digital now so they don’t exist in physical form. Yet it states you can use passport!
Bad app
Of course a government app would barely work. And of course the people you talk to on the phone are even more useless than this app
Useless
Useless. Won’t scan my documents so you end up sending it through post. So what’s really the point making this app when it’s useless.
It just plainly doesn’t work
Logged on to start doing an application but then locked out because I’ve apparently attempted several time. Literally the first attempt.
Malfunctioning
I’ve tried to use the app multiple times and every time I try to scan my passport it just jumps back and says I’m blocked for 24hrs because I haven’t completed all the steps but it won’t even let me go past the scanning.
1 star
The app is not working at all does not send the code to my phone been trying for over a week!
Camera
The app says my camera isn’t available, even though it is working perfectly fine, so I can’t scan anything.
So bad
Cannot even scan the chip. Firstly I couldn’t change my phone number to get the code. Then I managed to change it after a phone call. Then when trying to scan the chip, I couldn’t do it so it banned me for 24h. I tried like 10 times to do it and couldn’t…
Non-functional and frustrating
The scanning tool on the app just doesn’t work on several phones, even new ones. It’s very frustrating and has caused a lot of stress.
It doesn’t work sometimes
Im trying to verify my passport and the camera doesn’t work, my phone is perfectly fine The app isn’t
Not working
This app is not working. I am scanning the front of my id and when I proceed to the back of it, I keep getting the message that both sides wasn’t scanned
Permanent Crashing
App will immediately crash after scanning passport chip, both on an iPhone 12 and iPhone 15 Pro. Simple does not function after dozens of attempts. This needs to be fixed ASAP!
1
Gówno jedne
Never received 6 digit sms code
The code never arrives. I have tried on different device and different uk sms cards. The 6 digit code just never arrived.
App
The app is not working, it has technical problems.